Costumer Service Specialist

• Sep 2019 - Present

Artist

• Jan 2010 - Present

Customer Service Representative

• Nov 2013 - Aug 2019

All Basic Office Secretarial Duties Fulfilling multiple job rolls depending on situations Having to conduct multiple party calls to create claims Product knowledge for Automotive, Residential and Commercial Operations Organizing and creating process documentation for Front End responsibilities Working with individuals and insurance companies to set up Auto Claims (Lynx Services, Safelight, etc.) Setting up appointments for automotive glass repair and/or replacement along with ordering all products for the job Responsible for checking on the completeness of order status and product deliveries for all appointments for the next day Ability to problem solve for issues out side of market products scope Knowledge of GTS ( GlassPac LX) & GTS Accounting Software Responsible for following up on all current and outstanding insurance claims Intake and distribute incoming jobs to residential & commercial teams Work directly with all levels of Management Responsible for calling and collecting on all Pass Due accounts Working within accounting software built into GTS and inputting all Invoices Paper and Electronic Processing all documentation to create month and year end reports for the company Close out all outstanding transactions for basic system maintenance for the company Input all daily deposits into Accounting software Creating bank deposits for the company Balancing Cash Register each morning Maintaining current Age Trial Balance to show accurate reports Help with any and all basic Technical Issues ( Hardware and software)

Customer Service Specialist

• Jul 2011 - Nov 2013

Worked with customers to quickly suggest correct products and effectively answer any questions Efficiently and systematically restocked sold products for current or next business day Accurately charged customers per shelf prices Assisted management in training new hires Overseeing all cashiers and sales/return transactions Assist all cashiers with customer and product issues Taking all incoming calls and directing calls to their destinations Responsible of doing daily deposits and running all sale reports for current and next business day

Customer Care Consultant

• 2006 - 2007

Retail Sales Professional

• 2005 - 2006