Jacquelynn A.
Costumer Service Specialist at CBC AMERICA LLC- Claim this Profile
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Bio
Credentials
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Build Your Skills In Customer Service
LinkedInAug, 2021- Oct, 2024 -
Mindful Working: 11 Ways to Improve How You Work
LinkedInAug, 2021- Oct, 2024 -
Customer Service Foundations
LinkedInJul, 2021- Oct, 2024 -
Management Tips
LinkedInJul, 2021- Oct, 2024 -
Time Management Tips
LinkedInJun, 2021- Oct, 2024 -
Leadership Fundamentals
LinkedInApr, 2021- Oct, 2024 -
Critical Thinking for Better Judgment and Decision-Making
LinkedInMar, 2021- Oct, 2024 -
How to Work Smarter, Not Harder: Save Time and Money and Increase Productivity
LinkedInMar, 2021- Oct, 2024 -
Managing a Customer Service Team
LinkedInMar, 2021- Oct, 2024 -
Time Management Fundamentals
LinkedInMar, 2021- Oct, 2024 -
Outlook Essential Training (Office 365/Microsoft 365)
LinkedInFeb, 2021- Oct, 2024 -
Building Self-Confidence
LinkedInJun, 2020- Oct, 2024 -
Confronting Bias: Thriving Across Our Differences
LinkedInMar, 2020- Oct, 2024 -
Leadership Strategies for Women
LinkedInMar, 2020- Oct, 2024 -
Proven Success Strategies for Women at Work
LinkedInMar, 2020- Oct, 2024 -
Building High-Performance Teams
LinkedInFeb, 2020- Oct, 2024 -
Coaching and Developing Employees
LinkedInFeb, 2020- Oct, 2024 -
Communicating with Confidence
LinkedInFeb, 2020- Oct, 2024 -
Creating a Positive and Healthy Work Environment
LinkedInFeb, 2020- Oct, 2024 -
Leading without Formal Authority
LinkedInFeb, 2020- Oct, 2024 -
Sheryl Sandberg and Adam Grant on Option B: Building Resilience
LinkedInFeb, 2020- Oct, 2024 -
Communicating with Empathy
LinkedInJan, 2020- Oct, 2024 -
Customer Service: Handling Abusive Customers
LinkedInJan, 2020- Oct, 2024 -
How to Slow Down and Be More Productive
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LinkedIn Learning Highlights: Business Strategy and Analysis
LinkedInJan, 2020- Oct, 2024
Experience
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CBC AMERICA LLC
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United States
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Security and Investigations
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1 - 100 Employee
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Costumer Service Specialist
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Sep 2019 - Present
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Paper Horses
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Burlington, NC
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Artist
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Jan 2010 - Present
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Alamance Glass Inc
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United States
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Construction
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1 - 100 Employee
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Customer Service Representative
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Nov 2013 - Aug 2019
All Basic Office Secretarial Duties Fulfilling multiple job rolls depending on situations Having to conduct multiple party calls to create claims Product knowledge for Automotive, Residential and Commercial Operations Organizing and creating process documentation for Front End responsibilities Working with individuals and insurance companies to set up Auto Claims (Lynx Services, Safelight, etc.) Setting up appointments for automotive glass repair and/or replacement along with ordering all products for the job Responsible for checking on the completeness of order status and product deliveries for all appointments for the next day Ability to problem solve for issues out side of market products scope Knowledge of GTS ( GlassPac LX) & GTS Accounting Software Responsible for following up on all current and outstanding insurance claims Intake and distribute incoming jobs to residential & commercial teams Work directly with all levels of Management Responsible for calling and collecting on all Pass Due accounts Working within accounting software built into GTS and inputting all Invoices Paper and Electronic Processing all documentation to create month and year end reports for the company Close out all outstanding transactions for basic system maintenance for the company Input all daily deposits into Accounting software Creating bank deposits for the company Balancing Cash Register each morning Maintaining current Age Trial Balance to show accurate reports Help with any and all basic Technical Issues ( Hardware and software)
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DICK'S Sporting Goods
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United States
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Retail
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700 & Above Employee
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Customer Service Specialist
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Jul 2011 - Nov 2013
Worked with customers to quickly suggest correct products and effectively answer any questions Efficiently and systematically restocked sold products for current or next business day Accurately charged customers per shelf prices Assisted management in training new hires Overseeing all cashiers and sales/return transactions Assist all cashiers with customer and product issues Taking all incoming calls and directing calls to their destinations Responsible of doing daily deposits and running all sale reports for current and next business day
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Customer Care Consultant
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2006 - 2007
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Pier 1
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United States
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Retail
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700 & Above Employee
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Retail Sales Professional
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2005 - 2006
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Education
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Art Institute of Fort Lauderdale
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Howard W. Blake High School
Diploma, Fine Arts