Jacquelyne Guzman

Country HR and Admin Manager at Motor Image Pilipinas Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
PH

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Experience

    • Philippines
    • Automotive
    • 1 - 100 Employee
    • Country HR and Admin Manager
      • Sep 2020 - Present

      - Member of the Management Committee reporting directly to the Deputy Chairman in Singapore and in coordination with the Philippine Country Manager and HR General Manager in Singapore. - Handles the end-to-end HR & Admin operations in collaboration with Regional HR in Singapore and other countries in Asia. - Ensures business continuity through the effective management and delivery of HR Systems and Services to all employees locally. - Aside from HR operations and projects, oversees all matters relating to employee and Office Administration requirements, Facilities Management, Compliance, Safety and Health, Academy, and IT. - Elicits full compliance and adherence to standard governmental regulations and works within a predetermined budget for people projects and programs. - Define accurate return on investment of programs and interventions implemented. - Partners with the management team to support the business strategy, ensuring the right organizational structure and formulating the right HR strategies to achieve the set targets. While ensuring the HR team as a strategic partner to the employees in all aspects of employment. - Significant core committee member of Covid-19 response team which focuses on health and safety protocol planning and implementation.

    • Head of Human Resources & Admin
      • Feb 2020 - Sep 2020

      - Member of Management Committee reporting directly to the General Manager handling entire HR & Admin operations. - HR functions in a shared services set-up with affiliate company. Directly works with the functional leads. - Works closely with management team to support the business strategy, ensuring the right organization structure and formulate the right HR strategies to achieve the set targets. - Oversees and handles end-to-end processing and functional goal implementation of On-boarding and Talent Management, Labor Relations, Employee Engagement, Organizational Development, and Compensation & Benefits administration. - Responsible for HR and Administration department budget; review and negotiate HR-related contracts and agreements; - Oversees all matters relating to employee and office administration requirement. - Significant core committee member of Covid-19 response team which focuses in the manpower budget review, outplacement and retrenchment program and health and safety protocol planning and implementation.

    • Singapore
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • HR Account Partner
      • Dec 2018 - Nov 2019

      - Directly reporting to CEO and overall lead for employee concerns, employee activities and fiscal year projects of internal/core employees while providing HR support for external employees assigned to various clients. - Reviewed and revised the employee handbook and policy alignment according to standards of Quess Corporation and Singapore Ministry of Manpower. - Facilitated the data collation for the company’s nomination as Asia’s Best Employer for year 2019. Company won the title. - Implemented steamlined policies and guidelines for biologs, timekeeping and leave monitoring. - Cleared the coordination proccess for full and final settlement with Payroll, Finance, client and consultants. - Planned and facilitated monthly calendared events, inter-racial, fun and work-life balance employee engagement activities. - Facilitated discussion and implementation in the improvement of employee benefits. - Improvement in the turnaround time from 3 months to maximum of 3 days of employee concerns handling and resolution. - Improvement in coordination with the clients for consultants end-to-end concerns resolution.

    • Australia
    • Travel Arrangements
    • 1 - 100 Employee
    • HR and Admin Executive
      • Feb 2018 - Nov 2018

      Key Deliverables: - Policy review and formulation, Standard Operating Procedures, and all the projects related to employee employment and well-being. - Manpower Planning and Staffing: includes sourcing, job posting, applicant screening, company orientation, job immersion, employee roster, probationary assessment and regularization - Training and Dev't: includes training and gov’t certification of staff and management team related to their job (i.e. Customer Service, Effective Sales, First Aid, and other certifications) - Employee/Labor Relations: includes administration of employee code of discipline, redundancy, retirement and relocation - Performance Mgt: includes mapping of key performance indicators, contracting and evaluation - Government and Company Benefits Administration: includes processing of all benefits employee (of all permit types) get from the gov’t (i.e. all leave types availment, public holidays, work hours, health insurance); and company (i.e. excess of hrs claim, bonus/incentive, per diem, transpo allowance, uniform, employee discount) - Rewards and Recognition: includes administration of employee incentive, awards and citation to employees like employee of the month, year-end party or any other events for employees - Employee Contract Monitoring and Mgt: contract application, renewal and monitoring related to gov’t and company reqts. - Timekeeping: includes leave monitoring and management, validating of monetary benefits claim availment, work hours validation, excess hours monitoring, employee roster management. - Office supplies and equip/furniture monitoring (i.e. stationaries, tables, chairs, printer, and the like) - Facilities supplies ordering (i.e. mannequins, toilet supplies, garden supplies, and the like except building maintenance related) - Merchandise mgt (i.e employee uniforms, jumper’s tee, retail merchandise) - Ad Hoc tasks – assisted Sales, Marketing, Events and Frontline units during events and functions.

    • Philippines
    • Restaurants
    • 400 - 500 Employee
    • HR Manager for North Region Business Unit
      • Jul 2016 - Apr 2017

      - A member of the management team of the business unit and reports directly to the business unit General Manager. - Facilitated the completion of store management and store specialist teams at 36% completion rate to 93% for almost 7 months. Entire North Region’s completed population is 1,000. - Developed People Plan as a people development tool for Area Managers. This encompasses succession planning and manpower completion timeline for hiring, training and deployment for all 16 areas within the business unit. - Ensured 100% provision of manpower support for the opening of 10 stores, Project 30/Delivery Project and International expansion needs. - Improved the Store Plantilla file as an accurate monitoring for each area manager. - Key involvement in the development of People Audit project which includes policy and implementing guidelines drafting, pilot testing, cascading to Operations team and implementation. - Initially done the profiling and manpower selection for key positions in corporate support office team of the unit. - Assisted in the streamlining, coordinating and implementing established policies and processes for recruitment, absorption, training before deployment, store Performance Management System and Merit Increase processing.

    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • HR Account Head
      • May 2011 - Jul 2016

      -Led OD activities: o JD inventory for all positions and standardization of Balanced Score Card; o Assisted in the review of technical competency definition, formulation, designing, assessment and simulation vis-à-vis to pay matrix o Facilitated in the review of TO of News Tech team that led to the ff improvement in career opportunities–creation of Studio Sec Lead, Studio Tech Specialist & Remote Broadcast Head positions, & role redefinition of Studio Engineer, Sys Specialist and Studio Tech Sup o Assisted the News Radio & TV ops integration which involved employee movts, promotion & manpower rationalization. -Led the review on operational efficiencies: o System-efficient workflows and equipment integration for News Tech Team o Creation of News System Eng'g unit for news tech processes improvement o Manpower complement, broadcast vehicle driver's function review & contract renewal of News Remote Broadcast Ops team o Helped develop immersion prog of Radio personnel in TV Patrol prog as part integration o OT pay and manpower sched review of Studio On-Air Ops dept by revisiting the studio shifts, partnered w/ Studio Ops Head & Studio Tech Specialist to review prog and manpower reqt and streamline schedule o Facilitated FGD for Studio SOP refresher and technical skills review in Editing Ops unit -Led the overall review of talents from IJM Talent Pool, w/c includes review of IJM tech team contracting review in relation to their pay scheme and rate card (capacity loading/program/position/IJM vis-a-vis function matrix leveling and competency & rate matrix), participated in discussions w/ HR Corp Services grp workflow, processes, policies, etc -Implemented the manpower rationalization to assigned account which provided special retirement program to identified candidates -Part of Mgt’s negotiating panel for both Rank & File and Supervisory Labor Unions from 2012-16 -Increase of 55% in 2015 training enrollment rate versus 2014 data despite the news prodn nature of business

    • Philippines
    • Retail
    • 500 - 600 Employee
    • HR Officer
      • Aug 2005 - May 2011

      -Led the Industrial Grp’s orgdesign and resource planning with the help of key leaders. Activities include outlining table of organization, facilitating the Job Evaluation, finalization of JD, KPI formulation and standardization, business workflow and operational efficiencies review. -Facilitated the retention, rewards and recognition programs for the Industrial Grp w/c include regular PEP talk, employee satisfaction survey/organization climate, livelihood projects like short course on Silk Screen Printing with the top employee partnered w/ government agency (TESDA) as their SME. -Conducted a business review in relation to manpower productivity rate versus manpower need for the Creative and Printing teams of the Industrial Grp. -Facilitated the resource planning, selection, training and deployment company’s regional store opening. In which importantly includes initially drafted the 192 hours on-boarding training before deployment. -One of the youngest certified auditors in ISO 9001:2008 or the International Quality Management System. Also, part of HR Team leading the business processes review in relation to ISO Standards. -Involvement in the pre-work for the development of HRIS employee database and payroll modules. -Improvement of 15% in labor cases handling TAT -Act as team lead in the coordination to all accredited manpower providers in terms of billing, hiring, deployment and other key concerns. -Initially designed the Store Inspection Report as a tool for auditing compliance to policies and procedures of store employees. Also, designed the summary report for back office employees’ reference. Led the implementation and monitoring of Mystery Shopping for all company stores. -Partnered with immediate leader in outlining the training program on providing better guest relations for company’s store employees – Branded Customer Experience. -Initially designed the company’s New Employee Integration Plan and Primer New Employee Orientation presentation material.

Education

  • University of the Philippines
    Bachelor of Science in Human Ecology, Human and Family Development Studies
    2000 - 2005

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