Jacquelyn Susanne Roach

Director Information Technology Infrastructure at CSE Software Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Mackinaw, Illinois, United States, US
Languages
  • English -

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5.0

/5.0
/ Based on 2 ratings
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Mahannop Benz Jomtanawat

Jacky is a detail-oriented Technical Analyst at State Farm. Throughout my working experience with her, Jacky constantly demonstrated great work details and looked into helping others to accomplished, not just herself. Her effective communication skill set her apart and add great value to the team that Jacky works with. It was my great pleasure working with Jacky at State Farm.

Mike Mudd

During my time working with Jacky, she was a very dedicated analyst focused on customer service. Her work ethic and desire to bring value to her customers was very impressive and fostered a long lasting relationship across various groups in the company. I enjoyed working with her and feel she brings a positive experience to others she works with.

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Credentials

  • SafeTALK
    Livingworks Education USA
    Oct, 2014
    - Oct, 2024
  • Mission Command 201
    United States Army Reserve
    Jul, 2014
    - Oct, 2024
  • ASIST (Applied Suicide Intervention Skills Training)
    Livingworks Education USA
    Jun, 2014
    - Oct, 2024
  • Mission Command 101
    United States Army Reserve
    Apr, 2014
    - Oct, 2024
  • ITIL V3, A+ Securtiy +
    CompTIA
    Mar, 2013
    - Oct, 2024

Experience

    • United States
    • Software Development
    • 1 - 100 Employee
    • Director Information Technology Infrastructure
      • Aug 2023 - Present
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Senior Project Manager and IT Director
      • Jul 2020 - Present

    • Senior Sharepoint Developer and Senior Project Manager
      • Sep 2017 - Jul 2020

      Senior Project Manager of Mission Command Sytems. Developing Data Collection platforms such as Sharepoint And Sql database solutions.

    • United States Army Developer and Senior Project Manager
      • Sep 2016 - Sep 2017

    • Division S6 and Operations Officer
      • Sep 2014 - Sep 2016

    • Observer Controller - United States Army (Army Captain)
      • Jan 2014 - Sep 2016

      Served as Chemical Brigade Trainer responsible for preparing, training and mentorship of Chemical engineer units and their leaders prior to deploying to combat with special emphasis placed on planning, chemical decon, chemical and electromagnetic warefare, counter Improvised Explosive Devices (IEDs), general engineering, and combat operations. • Successfully trained Chemical brigade and four subordinate chemical engineer companies.• Awarded the Top Observer Control during the Army Reserve's largest training exercise CSTX at Fort McCoy from April to May 2014.•Recently completed Mission Command 201Training in order to plan CSTX and WARX in the future. Show less

    • Division Communication Officer - United States Army (Army Captain)
      • May 2013 - May 2016

      Brigade Personnel Officer for the 75th Great Lakes Training Division at Fort Sheridan. Serving as senior adviser to the battalion commander of three brigades comprised of 150 senior officers and 200 senior NCOs whom instruct mission command doctrine for the US Army Reserves. Responsible for tactical and technical employment of 510 Soldiers, 55 million dollars of equipment; planning and execution of security, intelligence, long range planning for conus or oconus exercises with focus on Battle Simulations systems, synchronization and resourcing of simulation systems and multi-tier networks. Conducts mission, ceremony, and training planning with other command staff. Operates as the lead Information Management officer for the largest missions in the Division. Battalion liaison to the NTC and the Division plans officers in order to improve the overall quality of exercises of the division. Writes and distributes FRAGOs, WARNOs, and training guidance. Performs duties of an Observer/Controller trainer for phase II and phase III exercises in the ARGORGEN reserve training cycle. Show less

    • Assistant Operations and adjutant Great Lakes Training Division
      • May 2013 - Sep 2014

      Serves as the Personnel Officer for a training brigade that is responsible for training United States Army Reserve staffs mission command principles and the military decision making process, consisting of over 300 senior non commissioned officers and commissioned officers; liaison between HRC, USARC G1, 88th RRC G1 and the 75th TC G1; responsible for planning, directing, and managing all HR competencies; supervises and manages the processing and tracking of all personnel actions, awards, evaluations, promotions, finance, leaves and passes, personnel accounting, strength reporting, ceremonies, medical and dental readiness of all assigned personnel; directly responsible for the health, welfare, safety, and professional development of one NCO and one Officer. Performs duties of an Observer/Controller trainer for phase II and phase III exercises in the ARGORGEN reserve training cycle. Additionally serves as the assistance S3 logistics and plans officer. And also provides guidance and training to the S6 and commander in the areas of information security awareness and network management. Show less

    • Brigade Staff Officer
      • May 2012 - May 2013

      Performed the duties of Brigade S3, Brigade S6, Signal Exercise Planner, Observer Controller Trainer for 2 exercises supporting 200 ratational units and 10,000 concurrent users. Developed an intranet operational technical environment to support all levels of communication in order to produce a training summary for all rotational units in a digital report card.

    • Battalion Executive Officer United States Army (Captain) - 325th Combat Support Hospital
      • May 2010 - May 2012

      Served as advisor to battalion and brigade commander for small-scale (200-300 soldiers) and large-scale exercises (5000+ soldiers) state side and for over seas depolyments, responsible for tactical and technical employment of Soldier's, 60 million dollars of equipment; the planning and execution of physical and digital security, digital intelligence, encryption, active directory, and employment of all information technology systems to include workstations, switches, routers, etc.Manage five to twenty signal soldiers to assist in the network layout, account creation, help desk operations, network, software, hardware troubleshooting during exercises. Liaise with other support signal units to meet training unit FM, WAN, LAN and enterprise services signal requirements.Developed, tested, and implemented, DB2, SQL, MS ACCESS, Oracle, NT, and Novell databases. Received three Army Reserve Achievement Medals for outstanding service as the G6 and S3 during each rated period. Show less

    • Battalion Operations Officer
      • Aug 2004 - May 2010

      Served as senior advisor to the battalion commander for combat support hospital of 400 Soldiers managing 50 million dollars worth of communication equipment for tactical missions; planning and execution of physical data security, digital intelligence, encryption, safety management, personnel training and development, and budget development. Assumed the position of XO and Company commander with responsibility of mentoring, training, and managing 80 to 100 Soldier.

    • Information Technology Staff
      • Jul 2002 - Aug 2004

      Network Systems Manager for combat support hospital in support of conus and oconus missions. Responsible for developing three tier network plans to support hospital infrastructures and commincation plans for all levels of communications for adjacent combat support units in the area of operation. In charge of 1 million dollar equipment and welfare of hundreds of troops.

    • United States
    • consultant
      • Jun 2013 - Present

      Senior Independent Consultant Senior Independent Consultant

    • United States
    • Insurance
    • 500 - 600 Employee
    • Information Technology Manager
      • Aug 2021 - Aug 2023

    • Full Stack Engineer II
      • Oct 2019 - Aug 2021

    • United States
    • Insurance
    • 700 & Above Employee
    • Application Software Developer specialist
      • Jul 2015 - Sep 2016
    • United States
    • Insurance
    • 1 - 100 Employee
    • Java Developer
      • Dec 2013 - Apr 2014

      Completed a 12 week Java development cource.

    • Technical Analyst
      • Jun 2008 - Apr 2014

      Highly accomplished Technical Analyst with a 6 year portfolio of successfully designing and deploying software applications, network connectivity solutions, designing analytically models, and analyzing application performance and analytically trending. Effective communicator with exceptional organizational and interpersonal skills. Dynamic IT architect capable of complex voice, data, and multi-media communications network analysis. Talented Analytically modeler with a proven ability to think adaptively on her toes. Four years of project management experience in software ware and hardware platforms. Show less

    • Technical Analyst
      • Mar 2012 - Dec 2013

      Senior early engagement analyst and proactive performance engineer. Primary analyst to lead the facilitate performance team to execute analytical performance testing on application withing multiple development centers. Provided monitoring and analysis of applications in production and test environments. Produced results that exceeded client expectations and provided outstanding training and compliance guidelines for all procedures, policies, and regulations. Developed analytical processes to improve project and management awareness of poor performing applications not within service level agreements. Lead efforts to improve availability and monitoring capabilities within the different development centers resulting in accurate forecasting of budgets and resources. Developed and implemented scripts to execute run stats and update indexes resulting in saving billions of dollars and increasing efficiency by 65%. Show less

    • Technical Analyst
      • Aug 2009 - Mar 2012

      A dynamic database developer in relational, operational, warehouse, distributed, and end-user databases and acted as a proactive performance engineer and modeler for the development, implementation, and testing of client databases and information technology systems. Provided analytical transaction performance modeling projections of applications over a period of time to decrease cost of hardware capacity by 60%. Developed automated scripts in visual basic, java, Perl, XML, Shell, VBA, and Metadata to systematically pull thousands of rows of data from a sql database and graphically depicted the analytical representation of the monthly data in a consumable format for the business partners eliminating human errors by 65%. Managed customized applications development, implementation, and integration of internal and purchased applications to identify more efficient ways to manage service management principals and support enterprise adoption of ITIL principals. Show less

    • Technical Network Analyst - Border Protection and Firewall/ Proxy Team
      • Jun 2008 - Aug 2009

      Security Network Analyst in an elite specialist security group for one of the largest network infrastructures in the world. Resourced, developed, and implemented automation processes to digitally sign Jar files and excel macros; resulting in increased level of security and authentication, reduced employee risk, and ensured proper preventative maintenance from possible malicious cyber attacks. Streamlined visual basic code for internal applications used to process firewall and proxy change requests; resulted in 65% less duplicate requests and reduced application errors by 85% due to revised code for specific character recognition. Show less

    • United States
    • Higher Education
    • 700 & Above Employee
    • Teacher's Assistant
      • Aug 2006 - May 2008

      As a blind teacher's assistant I assisted the teacher in the conducting the lessons and other classroom activities, including program and curriculum presentation to students, administration and correction of tests, and related classroom activities; tutors students; operates classroom equipment; assists in the preparation of graphic and written teaching materials; keeps routine records; grades objective examinations; attends to students physical needs in the classroom; assists in supervising students during all essay reviews; confers as needed with teachers concerning materials to meet student needs; taught the instructor how to use microsoft products in 2007;and created a grade tracker. Show less

Education

  • Purdue University Global
    Master of Science - MS, Information Technology Project Management
    2014 - 2016
  • Western Illinois University
    Bachelor of Science (B.S.), Computer Science with minor in Military Science and Art
    2004 - 2008

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