Experience

Bloom Insurance

• United States
• Insurance
• 100 - 200 Employee

• GENERAL LINES: LIFE, ACCIDENTAL AND HEALTH INSURANCE AGENT

  • Sep 2021 - Present

  Assist Medicare customers in enrolling in Medicare plans and help them choose the appropriate program based on their own situational and needs. Utilizes patience and understanding, the ability to explain complex medical plans in simple terms so customers would understand their options. Able to gain customer's trust in the expertise and make them more comfortable and secure in their decision, helping this segment of the population with their insurance needs Conduct outgoing calls to customers utilizing a lead system to provide expert guidance on life and health Insurance policies. Assist clients in purchasing life policies to ensure financial security in long-term care requirements or other relevant financial crises. Maintain payments of cash, checks, credit card payment from clients. Accurately balanced and reconciled daily remittance and uploaded electronically to the central office. Show less



Liveops, Inc.-Exact Science

• Humble, Texas, United States

• Self Employed

  • Jan 2020 - Present

  Maintain current client information. Place outbound calls for test process support. Answer and respond to incoming calls and other inbound contacts. Identify and escalate the priority issues. Document all information in accordance with the standard operating procedures (SOP). Stay current with relevant guidelines and policies for medical devices; including, but not limited to, the health insurance portability and accountability act (HIPAA) and medical device reports. Ability to interact and build strong professional relationships with customers and peers at all levels of the organization. Support and comply with the company’s Quality Management System policies and procedures. Show less



Sam Houston State University

• United States
• Higher Education
• 700 & Above Employee

• Epidemiology Lead III

  • Dec 2020 - Present

  Guidance and supervision of 12-17 call center employees in a blended environment. Coached, motivated, trained, developed, and guided employee performance through various mechanisms such as observations, metrics analysis, and feedback. Utilized strong knowledge of customer systems and leadership skills to oversee and guide employees to meet performance and customer service objectives. Administer performance management by diagnosing improvement opportunities, provide effective feedback, train and utilize corrective action plans to meet operational objectives. Handle complex calls, conduct case research, and complete impromptu assignments to respond to interagency and day-to-day operational issues. Conduct team meetings on policy and procedure and training staff on programmatic updates and Salesforce procedures. Show less



Arise

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Self Employed

  • Sep 2019 - Present

  Manage outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs Implement outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes. • Identify the need of the customer based on vehicle inoperable situation • Identify the customer’s location using Google Maps and other client tools • Provide policy coverage details based on the specific client program • Secure a Service Provider to assist the customer, based on the parameters of the policy’s program • Provide status updates to customers calling after the initial request for assistance was processed Show less



Dynamic Educational Systems, Inc.

• Education Administration Programs
• 1 - 100 Employee

• Career Mentor/Adult Educator

  • Nov 2019 - Mar 2020

  Teaches adult students from various socio-economic backgrounds and education levels to take and pass the GED (High School Equivalency) exam. Prepares lesson in the four major content areas: Math, Language Arts, Social Studies and Science. Counsel students on future educational opportunities and possible career paths. Checks student progress via the Test of Adult Basic Education (TABE) and other approved instruments to establish each student's baseline education level. Tracks student attendance, academic, professional & personal gains/accomplishments. Show less



ServSafe Food Protection Manager Instructor

• Professional Training and Coaching
• 1 - 100 Employee

• Self Employed

  • Aug 2016 - Nov 2019

  uccessfully handled confidential information Kept time and answered questions relative to examination procedures Maintained order, distributed and collected examination materials Trained substitute staff members in correct procedures for the position Represented ServSafe in a welcoming environment and helped future students ease their nervousness Operated office machines, such as copy machines, printers, and 20+ computers Completed reports, filled out waivers and kept daily attendance Conducted speech to inform test takers of what is coming in the test Show less



Endeavors

• United States
• Civic and Social Organizations
• 500 - 600 Employee

• Disaster Case Management Resource Coordinator

  • May 2018 - Aug 2018

  * Conduct outreach in the community to raise public awareness of the disaster case management program and connect with local agencies to identify all resources available for the program. * Participate in local meetings and events to build relationships between community members and city officials. * Complete and maintain a database of all identified community agencies. * Serve as a community liaison between Family Endeavors and local entities who are interested in providing services to families. * Communicate daily with supervisor and data entry to ensure the maintenance of database and all new community agencies. Show less



POAH Communities

• United States
• Real Estate
• 100 - 200 Employee

• Career Coach/Job Developer

  • Aug 2017 - Apr 2018

  • Meet individually with participants to determine skill level, industry experience, and • education/training needs; • Assist participants through assessments and create an individualized career plan • Manage the scheduling of Career Success Strategies workshop attendance and enrollment into programs at partnering • Education/training institutions to enhance job readiness and employability; • Accountable for regularly meeting with members of the outreach and partner development teams to match • participants with opportunities; • Assist with developing resumes and cover letters, identify opportunities for employment and • Assist with the application and interview process; • Interface with employers and gather feedback to aid in maintaining successful employment; • Maintain relationships with staffing agencies to supported in matching participants with labor force • needs; • Assist with identifying professionals to participate in industry-specific interview panels; • Input and maintain participant information and progress in Salesforce • Input and kept business and referral information in Salesforce • Coordinate supports that will assist the participant with attendance and participation in program activities and make referrals to partnering agencies as appropriate; • Created/Developed/Implemented Career Success Strategies 6 module workshop that focused on the soft employable skills. • Facilitated weekly employment workshops with the Bridge and Youth Construction program. Show less



Catholic Charities - Archdiocese of Hartford

• United States
• Individual and Family Services
• 1 - 100 Employee

• • Nov 2016 - Jul 2017

  • Partnered with families to join an innovative program providing advocacy, mentoring, empowerment and support to families in the Hartford area. • Assisted the families in taking the lead in their family succession planning • Offered mentoring/coaching and support to families to help them address complex family needs. • Assist families with identifying/creating pathways to education (early childhood-secondary post education), employment, building social capital, health and wellness and economic assets. • Utilizing the 2 Generation model of focusing holistically on the family and not just parent or child alone.• Supervised the Parent Advocates and three interns that supported the program.• Managed program budget and ensured the budget balanced at the end of the fiscal year.• Interface with employers and gather feedback to aid in maintaining successful employment; • Maintain relationships with staffing agencies to supported in matching participants with labor force• Tracked and managed family files for auditing purposes at the end of the fiscal year.• 60% of clients returned to school (GED program, Higher education).• 96% of clients moved into different career pathways after receiving certifications.• 78% of clients assisted with staying in there homes after supporting them with community resource; and two families supported in the home buying process by staff, which has now moved into their new homes.• 1 Parent helped and assisted with a business plan, filing tax documents, and business name.• Advised and supported a family through the immigration process, compiling records, financial assistance, and submission of application. Show less

• • Feb 2015 - Nov 2016

  • Maintained supervision of children at all times and maintains distinct and structured adult/child boundaries. • Supported assigned clients, from ages 6 to 16, set practical behavior limits consistent with those outlined in the Plan of Care. • Taught, modeled, and supervised social and emotional activities with youth and families in the community settings. • Set effective limits consistent with goals in a nurturing way.• Collaborated with partnering community care providers on the development of a plan of services and goals for clients.• Contributed to and follows the plan for partnering with families. • Utilized conflict resolution skills and responded calmly and professionally to the crisis, working towards agreement/consensus with clients and their families to de-escalate tense situations.• Effectively and appropriately communicated with all team members (youth, families, natural supports, and county/community providers), on an on-going basis, ensuring others have the necessary information. • Managed Basic Needs program, analyzed all applications for eligibility and provided feedback to Basic Needs applicants with updates and resources. Show less



CREC

• United States
• Education Administration Programs
• 700 & Above Employee

• Adult Educator Instructor

  • Aug 2014 - Jul 2017

  • Developed and teaches adult students in language arts, mathematics, science, social studies, and writing which prepare students for the GED exams. • Utilized appropriate materials to support teaching, including technology in the classroom. • Provided an effective learning environment for every student through well-prepared classes, relevant assignments, clear records of student progress, and support of academic achievement. • Monitored and assessed student performance and progress through lessons, assignments, and tests. • Managed classroom behavior by establishing and enforcing rules and procedures. • Communicated effectively and interacts with a diverse ethnic and socioeconomic population. • Maintained accurate and complete student attendance records and achievement progress. • Facilitated IBEST model approach for this class. Show less



City Colleges of Chicago-Wilbur Wright College

• United States
• Higher Education
• 100 - 200 Employee

• Adult Educator

  • Aug 2008 - Aug 2015

  • Developed, revised and evaluated curriculum to meet needs of the students. • Provided instruction in a variety of subject areas at several levels for GED and ESL learners. • Maintained current records on all students, including accurate attendance records. • Evaluated students' progress regularly including using standardized assessment tools. • Tested and evaluated student’s progress. • Assisted in the registration process of adult education students in the Adult Education department. • Assisted with data entry of student outcome cards, test scores and registration cards. Show less



Safer Foundation

• United States
• Individual and Family Services
• 100 - 200 Employee

• Education Specialist

  • Apr 2014 - Jul 2014

  • Provided Case Management to at-risk youth, and incarcerated youth. • Facilitated youth groups in the Illinois Juvenile Detention Center. • Developed and implemented a curriculum that focused on youth developing a positive self-identity. • Facilitated Self, Family and Community groups at Orr High School with students during scheduled visits. • Managed database entry of group attendance, meetings, and case management. • Provided resources to youth or families when in crisis. Show less



Family Focus

• United States
• Individual and Family Services
• 100 - 200 Employee

• Resource Coordinator

  • Nov 2008 - Jan 2014

  • Recruited and hired stipend workers, vendor, and contractual staff. • Compiled information for, and creating reports, program schedules, and paraphernalia. • Provided day-to-day supervision to Program Specialists, Stipend workers, vendors, and contractors. • Attended workshops and local and regional meetings as required. • Leveraged resources for diabetes awareness drive at the Dewey for community seniors. • Managed multiple tasks, timelines, and stakeholders in the development, implementation, Advisory Board development and facilitation, and evaluation of vital 21st Century after-school programs. • Supervised parent involvement component of the program (GED, financial literacy, Crocheting Mama, COFI, etc.). • Facilitated the Educate me about education, and job readiness workshop for parent programs. • Identified supplemental resources and funding for the sustainability of the program. • Collaborated closely with Chicago Public School Administration, Advisory Board, parents, stakeholder and community agencies to ensure the quality of services and the needs of parents and students were addressed and met. • Balanced program budgets adequately allocated spending for federal grants and private funding. • Linked during school hours learning with afterschool and field trips. • Leveraged resources and funds to supplement the Dewey Dew Gooders program that provides community services and gifts to the adult seniors of West Haven Senior Living Home. • Provided community health and wellness, vision and dental screenings for families of the school. • Provided and facilitate referrals and linkages to prevention, social and healthcare services to assist in meeting medical, behavioral health, and psychosocial needs of the families of the program. • Provided educational and diabetic and stress risk reduction supplies at community and outreach events. • Provided data for monthly, quarterly and annual reports. Show less



Corinthian Colleges, Inc.

• United States
• Education Administration Programs
• 700 & Above Employee

• Student Contact Information Specialist

  • Sep 2010 - Jun 2011

  • Managed all student calls effectively and efficiently in a complex, fast-paced and challenging environment to ensure assistance with student loans. • Defused volatile student situations calmly and courteously • Gathered and verified all student information for tracking purposes, deferment and re-enrollment into programs. • Collaborate with departmental heads, campus Presidents to retrieve student data. • Processed between 50-100 verification requests per shift • Recorded personal and employment information in Excel • Researched personal information using Lexis Nexus, Accurint, and internet sites • Traveled to campus around the US compiling contact information and contacting students to negotiate with government and private agencies for student loan assistance. • File set up, document researched, and sorted/forwarded files based on student loan status. • Assisted in mail document processing, downloading online transcripts and test scores to gather contact information. • Researched and responded to or refer admission, student loan related problems for resolution. Show less



Abraham Lincoln Center

• Chicago, IL

• Statistics and Records Coordinator

  • Apr 2005 - Nov 2008

  • Balanced the responsibility of receiving and sorting incoming payments with attention to credibility • Managed the status of accounts and balances and identify inconsistencies with program Director and Finance Director. • Updated accounts receivable database (Excel and Sage) with new accounts or missed payments. • Reconciled and Balanced monthly Accounts receivables and payables of DHS and program bills, Medicaid billing, agency bills (DSP housing rent payment, utilities). • Provided solutions to any related problems of clients billing, Medicaid and DHS program billing. • Compiled data thorough reports on billing activity with precise and reliable data. • Entered program billable hours into State and city reporting database for submissions for monthly reporting and reconciled past bills rejected. • Responsible for the collection, posting, and management of account payments and payments received. • Communicated with Program Director and staff to review and verify client and program billing requirements. • Attended monthly Quality Assurance meetings to ensure programs were meeting the needs of clients. • Attended workshops and training of city and state changes to billing for programs to meet requirements. Show less



Bobby E. Wright Behavioral Health Center

• Greater Chicago Area

• Billing Specialist

  • Jun 2004 - Apr 2005

  • Managed the status of accounts and balances and identify inconsistencies with program Director and Finance Director. • Provided solutions to any relative problems of clients billing, Medicaid and DHS program billing. • Compiled data thorough reports on billing activity with clear and reliable data. • Entered program billable hours into State and city reporting database for submissions for monthly reporting and reconciled past bills rejected. • Communicated with Program Director and staff to review and verify client and program billing requirements. Show less