Experience

StyleCraft Homes of VA

• United States
• Construction
• 1 - 100 Employee

• New Home Sales Consultant

  • Jul 2018 - Present

  • Coordinating contract completion for timely start of new homes.• Utilizing contact management software• Handling multiple priorities effectively• Creating and coordinating marketing strategies for community• Presenting and communicating an applicable variety of home plans and land options.• Closing sales for new homes to meet or exceed Company goals• Maintaining a positive customer experience by setting accurate expectations and educating customers on the home building/buying process.• Anticipating and resolving any questions regarding the homebuilding process.• Following up and communicating with homebuyers in a timely, proactive manner• Managing daily phone calls to homeowners and prospects• Train New Hires



Redfin

• United States
• Real Estate
• 700 & Above Employee

• Associate Agent

  • Jun 2017 - Jul 2018

  • Developing the business and getting new clients for the agency• Collecting, verifying, and filing documents to keep up to date records of the business deals• Develop sales planning goals and strategies• Generate client list by reaching out to leads and prospects• Managing daily phone calls to prospects • Showing clients homes



New York & Company

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Jul 2016 - Jul 2017

  • Network, recruit, interview and hire for open positions at all levels and build a bench of talent Customer • Create a store culture that is committed to exceeding customers’ expectations and delivering the highest level of customer service at all times • Communicate customer feedback, best sellers, business trends and recommendations to Field Leadership • Balance customers and tasks simultaneously using good judgment and teamwork Operations• Responsible for compliance with all Company policies and procedures, including the New York & Company Code of Business Conduct and Loss Prevention policies• Lead the creation and implementation of the talent strategy to develop a high-performing and engaged team accountable for store results• Manage the ongoing development of the team including identifying and resolving performance issues and policy violations, in partnership with the District Manager and applicable Brand Headquarters partners



AMERICAN EAGLE OUTFITTERS INC.

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • May 2007 - Jul 2016

  • Direct day-to-day operations of 8,000 square foot store generating $3 million in annual revenue• Recruit, train, mentor, and manage up to 50 member team, ensuring continuous delivery of outstanding customer service and satisfaction.• Provide coaching and engendering accountability for store results and staff performance. Identify, resolve and improve performance issues• Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget• Successfully forecast and plan for business accordingly• Recruited and maintained an incredible sales staff• Achieved payroll budgets (under + 100 hours LY)• Became the district’s Staffworks expert 2007• Managed, coached and mentored a staff of up to 30 employees• Responsible for recruiting and orientating new hires, and evaluation of employees including managers• Responsible for driving sales, consistently improving KPI’s• Resolve performance issues• Resolve scheduling/staffing issues