Experience

INEOS Styrolution America LLC

• United States
• Chemical Manufacturing
• 300 - 400 Employee

• Customer Account Specialist

  • 2011 - Present

  I am responsible for setting up shipments at the customer’s request. Enter quality and transportation complaints into the company database. Correct any pricing discrepancies by issuing credits and/or debits as necessary. Contact customer for payment on as need basis. I am responsible for setting up shipments at the customer’s request. Enter quality and transportation complaints into the company database. Correct any pricing discrepancies by issuing credits and/or debits as necessary. Contact customer for payment on as need basis.



Aerotek

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Customer Service

  • May 2010 - Aug 2010

  Temporary positions with general responsibilities which included anything from filing to compiling reports for the management team. Temporary positions with general responsibilities which included anything from filing to compiling reports for the management team.



DSC Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Service/Account Manager

  • Nov 2006 - Oct 2009

  Acted as a liaison between customers and operations to ensure the highest level of customer service. Responsibilities included new and existing item maintenance, inventory resolution and handling any customer issues. Also responsible for daily operational reports, and monthly reports that were used to invoice the customer. Acted as a liaison between customers and operations to ensure the highest level of customer service. Responsibilities included new and existing item maintenance, inventory resolution and handling any customer issues. Also responsible for daily operational reports, and monthly reports that were used to invoice the customer.



PolyOne Distribution

• Customer Service/SAP Expert User

  • Nov 2004 - Oct 2006

  Provided administrative support to outside sales force and technical support to branch location. • Processed and resolved quality and transportation complaints which resulted in a 90% drop in unauthorized adjustments • Entered return orders at the request of the seller or customer • Developed written and verbal quotes for customers • Conducted group and individual SAP and MS Outlook training courses • Developed several job aides for assisting employees to learn proper SAP procedures • Key planner in the SAP conversion Show less



American Standard Heating and Air Conditioning / Air Heat Supplies

• Customer Service/Inside Sales

  • 2003 - 2004

  Worked with customers to identify replacement parts for commercial heating and cooling units. Exceeded sales goal by 50%, totaling over $750,000 in sales, entered quality and transportation complaints and explained warranties to customers Worked with customers to identify replacement parts for commercial heating and cooling units. Exceeded sales goal by 50%, totaling over $750,000 in sales, entered quality and transportation complaints and explained warranties to customers



U. S. Pipe and Foundry

• Customer Service

  • 1997 - Jan 2003

  Provided administrative support to sales representatives by developing quotes and handling customer requests. Responsible for shipping and receiving for 4 warehouses. Warehouse’s physical inventory resulted in an overall 1% variance. Managed a $20,000,000 direct shipment account which was the company’s largest privately owned distributor Provided administrative support to sales representatives by developing quotes and handling customer requests. Responsible for shipping and receiving for 4 warehouses. Warehouse’s physical inventory resulted in an overall 1% variance. Managed a $20,000,000 direct shipment account which was the company’s largest privately owned distributor



Mars

• United States
• Manufacturing
• 700 & Above Employee

• Production Associate

  • 1988 - 1994

• Production Associate

  • 1988 - 1994