Experience

Blue Ridge Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Director of Practice Operations

  • Mar 2016 - Present

• Director, Practice Opeations and Patient Access

  • Jun 2014 - Mar 2016



Medical Practice Operations

• Cleveland/Akron, Ohio Area

• Independent Consultant

  • Jul 2012 - Present

  Consulting services include, but are not limited to; process improvement strategy planning and implementation; corporate restructuring, space and office consolidation planning, and general medical practice operational support services. Consulting services include, but are not limited to; process improvement strategy planning and implementation; corporate restructuring, space and office consolidation planning, and general medical practice operational support services.



330 Partners, LLC

• Business Consulting and Services
• 1 - 100 Employee

• Independent Consultant

  • Dec 2016 - Dec 2017

  Practice Operations consultant specializing in front office operations, human resource operations, HIM, call center design and management, new practice set up and project management. Practice Operations consultant specializing in front office operations, human resource operations, HIM, call center design and management, new practice set up and project management.



Neighborhood Family Practice

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Services Manager

  • Nov 2012 - May 2014

  Responsible for the direction and oversight of the patient reception and registration; health information services; facilities management; phone operations and telecommunications operations for a multi-site non-profit federally qualified health care center on Cleveland's near west side. Responsible for the direction and oversight of the patient reception and registration; health information services; facilities management; phone operations and telecommunications operations for a multi-site non-profit federally qualified health care center on Cleveland's near west side.



Joseph's Home

• Board Member

  • 2007 - Jan 2014

• Board of Trustees Vice Chair

  • 2010 - 2012



Cuyahoga Physician Network

• Cleveland/Akron, Ohio Area

• Executive Director

  • Jun 2005 - Jul 2012

  Responsible for the daily operations of a 35 physician multi-specialty, multi-site group practice including 60+ clinical and non-clinical staff. Improved office operational processes. Reduced operative expenses; enhanced patient experience thru customer service training; assisted in the improvement of the revenue cycle function. Improved office operations and reduced office expenses by consolidation and/or relocation. Physician recruitment and new practice set-up. Strategic planning. Positive interactions with all levels of management, physicians and staff. Show less



MedGroup LLC

• Director, Administrative Services

  • Sep 1997 - Mar 2001