Jacquelyn Chau

Sr. Human Resource Engagement Manager at Vesta Property Services
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Location
Jacksonville, Florida, United States, US

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Experience

    • United States
    • Real Estate
    • 100 - 200 Employee
    • Sr. Human Resource Engagement Manager
      • Jan 2021 - Present

      • Provides support and leadership for Human Resources function including but not limited to employee relations, staffing, talent development, and employee engagement. • Serves as a point of contact for HR initiatives, questions, and performance management issues for all Regional HR Generalists, Associates, and Regional Leaders. • Collaborates effectively with regional supervisors on their departmental staffing needs and develops/executes strategy for recruiting higher caliber talent… Show more • Provides support and leadership for Human Resources function including but not limited to employee relations, staffing, talent development, and employee engagement. • Serves as a point of contact for HR initiatives, questions, and performance management issues for all Regional HR Generalists, Associates, and Regional Leaders. • Collaborates effectively with regional supervisors on their departmental staffing needs and develops/executes strategy for recruiting higher caliber talent. • Provide leadership and expertise for HR function on associate relation issues to ensure associates receive fair and equitable treatment. • Ensure that routine and complex associate relation issues are properly identified, reported, investigated, and resolved based on the Company Code of Conduct and Ethics. • Coach, advise, counsel, and provide candid constructive feedback to operational leaders and HR staff. • Facilitates organization and leadership development efforts within the organization. • Serves as HRIS system expert and drives HRIS initiatives. • Manage and support Vesta’s team of HR Generalist. • Supports and drives company-wide programs and initiatives. • Serve as the leader in employee relations situations (counseling, recommendations to the business, etc.) • Benefit guidance and administration (Tier 1 issues) • Proactively make policy recommendations in response to associate or business needs • Partner with business leaders to assist with Leave of Absence/Disability needs or request. • Drive culture at the employee level, with a focus on engagement and “high visibility” HR/associate relationships

    • Regional Human Resources Business Partner
      • May 2020 - Jan 2021

      • Administer HR policies, procedures, and programs in his/her respective territory. • Serve as an HR business partner in the region, interfacing on a continual basis with area leaders and employees • Partner with operations to drive performance management from coaching up to termination • Spearhead talent acquisition/recruitment initiatives for all positions within the business unit • Develop and facilitate training and development programs for managers and employees… Show more • Administer HR policies, procedures, and programs in his/her respective territory. • Serve as an HR business partner in the region, interfacing on a continual basis with area leaders and employees • Partner with operations to drive performance management from coaching up to termination • Spearhead talent acquisition/recruitment initiatives for all positions within the business unit • Develop and facilitate training and development programs for managers and employees • Handle unemployment cases and related documentation • Drive compliance requirements and projects as needed (posters, reporting, etc.) • Serve as the leader in employee relations situations (counseling, recommendations to the business, etc.) • Benefit guidance and administration (Tier 1 issues) • Proactively make policy recommendations in response to associate or business needs • Recommend and drive succession planning/organizational development initiatives in his/her region • Partner with business leaders to assist with Leave of Absence/Disability needs or request (Tier 1 issues) • Drive culture at the employee level, with a focus on engagement and “high visibility” HR/associate relationships

    • NE Regional Supervisor/Corporate HR Generalist
      • Jan 2017 - May 2020

      • Facilitate and assist in project management about HR communications. • Manage and administer company workers’ compensation policy regarding renewals, OSHA compliance, safety, and employee claims. • Maintenance and implementation improvements on current HRIS and payroll system. • Maintain company handbook, and policies and ensure the company meets govern labor laws. • Manage unemployment claims, EEOC claims and regulatory govern audits. • Serves as a strategic talent… Show more • Facilitate and assist in project management about HR communications. • Manage and administer company workers’ compensation policy regarding renewals, OSHA compliance, safety, and employee claims. • Maintenance and implementation improvements on current HRIS and payroll system. • Maintain company handbook, and policies and ensure the company meets govern labor laws. • Manage unemployment claims, EEOC claims and regulatory govern audits. • Serves as a strategic talent acquisition business advisor to the hiring leader of business partners. • Ensure the company meets all state and federal regulations regarding employment • Maintained termination and unemployment requests received from Vesta partners

    • United States
    • Wellness and Fitness Services
    • 700 & Above Employee
    • Regional Human Resources Manager
      • Jul 2008 - Jan 2017

      Jacksonville, Florida Area • Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. • Maintains the work structure by updating job requirements and job descriptions for all positions. • Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. • Prepares… Show more • Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. • Maintains the work structure by updating job requirements and job descriptions for all positions. • Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes. • Prepares employees for assignments by establishing and conducting orientation and training programs. • Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs. • Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures. • Maintains human resource staff by recruiting, selecting, orienting, and training employees. • Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results. • Contributes to team effort by accomplishing related results as needed. • Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records. • Build relationships with vocational schools pertaining to health and wellness. Show less

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