Experience

Eldercare Services

• Individual and Family Services
• 1 - 100 Employee

• Appointment Setter

  • Jan 2014 - Present

  - Handling Incoming & Outcoming calls; sales for supplements & life insurance - Inform prospective clients & families on information - Organizing files of present clients - Maintains customer confidence and protects operations by keeping information confidential - Ranked #1 in supplement/life insurance sales - Handling Incoming & Outcoming calls; sales for supplements & life insurance - Inform prospective clients & families on information - Organizing files of present clients - Maintains customer confidence and protects operations by keeping information confidential - Ranked #1 in supplement/life insurance sales



ACCENT Marketing

• United States
• Advertising Services
• 300 - 400 Employee

• Customer Service Rep/Team Lead

  • Jul 2007 - Apr 2013

  Systems Management Expert/Team Lead 2009-2013 - Overlook incoming employee training lab - Moderated one-on-one evaluations with new employees in training about procedures - Managed escalated calls for customer service representatives in training -Team Leader of 15 employees, Team ranked #1 overall in call center Customer Service Representative 2007-2009 - Handled 100+ inbound calls per day for Maintenance on customers’ Sprint Accounts - Resolved issues and questions about customers’ monthly billing statements; achieved above 92% Issue Resolve for customers & under 20% transferred calls -Handled technical troubleshooting including voice, text, web, and other applications on customer’s phones Show less



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Service Specialist

  • Jul 2003 - Jul 2007

  -Production Leadership & Training -Computer Knowledge (Microsoft Word, Data Entry, Etc) -Collecting & Analyzing benchmark data -Creating team environments & self directed workgroups -Production Leadership & Training -Computer Knowledge (Microsoft Word, Data Entry, Etc) -Collecting & Analyzing benchmark data -Creating team environments & self directed workgroups



Weyerhaeuser

• United States
• Paper and Forest Product Manufacturing
• 700 & Above Employee

• Lumber Puller Engineer

  • May 1989 - May 2000

  -Facilitate & Served on various teams & committees (Design Team, Safety Committee, Etc) -Workplace redesigns & supply duties including maintaining records & mail/email distribution -Analyzing stored data & working w/ planning & scheduling -Facilitate & Served on various teams & committees (Design Team, Safety Committee, Etc) -Workplace redesigns & supply duties including maintaining records & mail/email distribution -Analyzing stored data & working w/ planning & scheduling