Jacqueline Villalobos
Account Operations Manager at Samsung Electronics America- Claim this Profile
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Bio
Stephanie Martin
I have had the pleasure to be Jacky's direct supervisor and work along side her in the same work group. Jacky has the skill set to grasp any task and complete it to be a success as a team player. She is goal oriented and keeps an eye on the company's initiatives. Jacky adapts well to change and does what it takes to get the job done. She works with the upmost of integrity. Jacky is an asset to any team. If I owned a business I would want Jacky as my side to lead me to success.
Stephanie Martin
I have had the pleasure to be Jacky's direct supervisor and work along side her in the same work group. Jacky has the skill set to grasp any task and complete it to be a success as a team player. She is goal oriented and keeps an eye on the company's initiatives. Jacky adapts well to change and does what it takes to get the job done. She works with the upmost of integrity. Jacky is an asset to any team. If I owned a business I would want Jacky as my side to lead me to success.
Stephanie Martin
I have had the pleasure to be Jacky's direct supervisor and work along side her in the same work group. Jacky has the skill set to grasp any task and complete it to be a success as a team player. She is goal oriented and keeps an eye on the company's initiatives. Jacky adapts well to change and does what it takes to get the job done. She works with the upmost of integrity. Jacky is an asset to any team. If I owned a business I would want Jacky as my side to lead me to success.
Stephanie Martin
I have had the pleasure to be Jacky's direct supervisor and work along side her in the same work group. Jacky has the skill set to grasp any task and complete it to be a success as a team player. She is goal oriented and keeps an eye on the company's initiatives. Jacky adapts well to change and does what it takes to get the job done. She works with the upmost of integrity. Jacky is an asset to any team. If I owned a business I would want Jacky as my side to lead me to success.
Experience
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Samsung Electronics America
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Account Operations Manager
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Sep 2017 - Present
• Led launch and helped manage operation of 540+ Authorized Samsung repair locations with uBreakiFix. • Focus on coaching, coordination, and delegation of operational work responsibilities. • Identifies opportunities for cost reduction and efficiency. • Direct line of support for Samsung Experience Consultants (SEC) in uBreakiFix stores nationwide. • Operated as SME for nationwide uBreakiFix stores. • Review KPI metrics with Level 2 Service locations to increase accountability and productivity. • Resolve customer escalations that are misrouted through various channels. • Created visibility with communication between Mid to Senior Management regarding market Statistics.
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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National Account Executive
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Jun 2012 - Present
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Assistant Store Manager
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Jun 2008 - May 2012
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Retail Sales Consultant
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Jul 2004 - Jun 2008
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Senior Account Executive
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Jan 1997 - Sep 2001
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Education
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1993 - 1999
Universidad José María Vargas
Bachelor’s Degree, Architecture
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