Experience

MEDSCHEME HOLDINGS

• South Africa
• Financial Services
• 400 - 500 Employee

• Provider Liaison Consultant

  • Apr 2023 - Present



Pharmed Pharmaceuticals Pty Ltd

• Port Elizabeth Area, South Africa

• Customer Liaison Consultant

  • Apr 2019 - Apr 2023

  Key Purpose: Growing business through selling of products in both the Pharmacy, Doctor & Hospital industry segments. Growing and developing positive relationships with customers and resolving escalations and queries. Key Outputs: • Develop and build strong, positive relationships with existing and new customers • Prepare, process and maintain business documentation • Facilitate the sales process • Offer after sales support and resolving of customer queries and escalations • Capture and update information on business systems • Adhere to sales activity metrics • Prospect and qualify sales leads • Maintain and report on the sales pipeline for applicable clients • Compile quotes and/or proposals • Achieve / exceed on monthly and annual sales targets Show less



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• Truck Transportation
• 1 - 100 Employee

• Senior Operations Supervisor

  • Oct 2018 - Mar 2019

  Key Purpose: Management of the Logistics function of an account and all related resources, ensure sound client relations are established and maintained, manage the financial performance of the account, manage Human Resources and related functions including IR functions and conflict management and maintain a safe and reliable fleet, equipment and working environment. Key Outputs: • Checking trip sheets, capturing on system with km travelled, drops done and customers serviced. • Presenting of annual budgets for the contract consisting of all contract variables (staff, transport costs, fuel, loads etc) • Managing of clock cards and capturing on system to ensure correct payment for normal and overtime • Liaising with the customer dispatch and working closely with the shift operators in terms of daily planning and delivery requirements • Compiling of management reports to reflect the profitability of the contract • Tracking and management of deliveries to ensure all deliveries are done in full and on time • Managing purchase orders and ensuring maintenance of trucks are done • Facilitation of disciplinary hearings Show less



Discovery Limited

• South Africa
• Financial Services
• 700 & Above Employee

• Senior Account Manager

  • Aug 2014 - May 2018

  Key purpose:The key purpose of this role is to play an integral part in developing strong and positive relationships with our Health Professionals. Implementation and delivery of initiatives that will provide the Health Professional with an escalated and specialised touch, whenever they interact with Discovery.Key outputs:• Drive positive sentiment through relationship building and extensive networking with influential Healthcare Professionals within their region and owning the sentiment beginning to end.• Engaging with Healthcare Professionals to implement the strategic objectives identified• Managing the implementation of projects to achieve defined objectives and to provide reports on the progress, impact and sentiment.• Monitoring and analyzing performance of projects that have been implemented as well as issue identification and robust resolution in supporting the environment • Identifying opportunities that will enhance the service delivery to Health Professional and Practice Managers• Recognizing and managing risk and potential threats, then providing solutions to address these and identifying areas for improvement• Internal networking • Maintaining and growing uptake of various networks and payment arrangements • Resolve and own escalations within regionCompetencies:• Deciding and initiating action• Leading and Supervising• Working with People• Adhering to Principles and Values• Relating and Networking• Persuading and Influencing• Presenting and Communicating Information• Writing and Reporting• Applying Expertise and Technology• Analysing• Learning and Researching• Creating and Innovating• Formulating Strategies and Concepts• Planning & Organising• Delivering Results and Meeting Customer Expectations• Following Instructions and Procedures• Adapting and Responding to Change• Coping with Pressure and Setbacks• Achieving Personal Work Goals and Setbacks• Entrepreneurial and Commercial Thinking Show less

• Health Professional Regional Manager

  • Sep 2011 - Jul 2014

  Key Purpose:Management of staff and tracking of performance against strategic initiatives and key performance indicators.Playing an integral part in developing strong and positive relationships with Health Professionals. This will beachieved through designing and implementing a service model and supporting initiatives that will provide theHealth Professional with an escalated and specialized touch, whenever they interact with Discovery.Key Outputs:• Gathering information to better understand the needs of health professionals with the objective of improving the relationship between Health Professionals and Discovery• Identifying opportunities that will enhance the service delivery to the Health Professionals, and thereby build relationships between Discovery and the Health Professionals• Reporting, trending, interpreting findings and providing recommendations• Recognizing and managing risk and potential threats, then providing solutions to address these• Engaging with teams within the Service Team structure with the view to implement the strategic objectives identified• Meeting with Health Professionals / Key Opinion Leaders and groups (IPAs)• Managing the implementation of projects to achieve the defined objectives within the various Service Teams• Monitoring and analyzing performance of projects that have been implemented• Providing reports on the progress of initiatives that have been implemented• Opportunities for improvement and innovative solutions• Project Management• Relationship Building• Extensive networking• Facilitating seminars• Identifying areas for improvement Show less

• Functional Co-Ordinator

  • Aug 2010 - Aug 2011

  Key Purpose:Support function to the Health Professionals environment through providing training and project management.Tracking the performance of the function through reporting and dashboards and interacting with various businessareas.Key Outputs:• Apply project processes and procedures to projects and project sign off• Identify knowledge gaps in the Health Professionals Services areas• Facilitate projects involving Health Professionals• Analyze reporting and facilitate solutions• Work with relevant area to develop and implement training strategies to mitigate knowledge gaps• Adhere and apply the Health Services standards• Assist in consolidating management reports – Dashboards and other ad-hoc reporting• Complete and maintain all relevant DNA and web product and process information• Knowledge and assessment input and sign off• Compiling weekly project reports• Provide test case input and testing for projects• Resolve queries submitted to department query group• Maintain and update system issue logs• Facilitate appropriate training to staff where necessary• Analyzing service levels• Trend analysis• Communication material input, review, sign off• Relationship building with service areas and other internal clients• Attending operations meetings• Networking with internal clients including Service Manager levels• High level query resolution• Job functions change constantly depending on business requirements• Analyzing spreadsheets across the board such as surveys, claims data and dashboards• Handling a variety of functions such as signing off marketing material, working in projects to reflect product and process impact Show less

• Key Account Manager

  • Jun 2008 - Jul 2010

  Key Purpose:To play an integral part in developing strong and positive relationships with Health Professionals. Implementationand delivery of key business initiatives that will provide the Health Professional with an escalated and specializedtouch, whenever they interact with Discovery. Reporting on performance and meeting set key performanceindicators.Key Outputs:• Relationship building• Meeting with Health Professionals Services• Gathering information to better understand the needs of Health Professionals with the objective of improving the relationship between Health Professionals and Discovery Health• Extensive networking• Growing the uptake of networks and payment arrangements• Project management• Engaging with teams within the Service Team structure with the view to implement the strategic objectives identified• Assisting in managing the implementation of projects to achieve defined objectives within the various Service Teams• Providing reports on the progress of initiatives that have been implemented• Issue identification and robust resolution in supporting the environment• Identifying opportunities that will enhance the service delivery to the Health Professionals, and thereby build relationships between Discovery Health and Health Professionals• Reporting, trending, interpreting findings and providing recommendations• Recognizing and managing risk and potential threats, then providing solutions to address these• Identifying areas of improvement Show less

• Customer Relations Manager

  • Mar 2007 - Jun 2008

  Key Purpose:Striving for first time query resolution and dealing with escalated complaints from Intermediaries, Employers,members and Health Professionals. Channels of service included telephonic, electronic and face-to-face.Key Outputs:• First time resolution (telephonically, electronically and face-to-face) of escalated complaints from Intermediaries, Employers, Health Professionals and members• Troubleshooting, dealing with irate Intermediaries, Employers, Health Professionals and members and managing difficult situations on all levels• Keeping accurate and comprehensive stats daily to determine service failure trends and recurring problems• Identifying the proposing solutions to process and service related failures• Build and establish relationships at all levels with external partners and internal departments so as to ensure that timeous resolutions are found to any problem that might arise• Attend meetings and training sessions as scheduled• Support role to Relationship Manager, Corporate Health Managers and Key Account Managers• Market drives and other projects as and when required Show less

• Call Center Agent

  • Apr 2005 - Mar 2007

  Key Purpose:To service customers telephonically customers include Intermediaries, Employers, members and HealthProfessionals. Ensuring effective query resolution and dazzling with every interaction in line with companyvalues.Key Outputs:• Taking calls and dealing with queries for Discovery Health Medical Scheme• Dealing with queries from franchises, intermediaries, members and Health Professionals• Dealing with all queries through to resolution• Administrative functions• Policy changes to product• Working on Discovery systems (Paradigm) Show less



Amalgamated Beverage Industries

• Food and Beverage Services
• 1 - 100 Employee

• Buyer

  • Feb 2005 - Apr 2005

  Key Purpose: Obtaining quotations from suppliers for maintenance spares and capturing the orders on JDE - SPOM Key Outputs: • Capturing of purchase orders on JDE – SPOM • Printing and faxing of orders • Splitting and filing of orders • Obtaining quotations from suppliers for maintenance spares Key Purpose: Obtaining quotations from suppliers for maintenance spares and capturing the orders on JDE - SPOM Key Outputs: • Capturing of purchase orders on JDE – SPOM • Printing and faxing of orders • Splitting and filing of orders • Obtaining quotations from suppliers for maintenance spares



Amalgamated Beverage Industries

• Food and Beverage Services
• 1 - 100 Employee

• Logistics Controller / Purchasing Assistant

  • Mar 2004 - Dec 2004

  Purchasing Assistant (May 2004 – December 2004) Key Purpose: Obtaining quotations from suppliers for maintenance spares and capturing the orders on JDE - SPOM Key Outputs: • Capturing of purchase orders on JDE – SPOM • Printing and faxing of orders • Splitting and filing of orders • Obtaining quotations from suppliers for maintenance spares under buyer’s guidance Logistics Controller (March 2004 – December 2004) Key Purpose: Updating and capturing of production plans on JDE system, completing DOR daily and other administrative duties Key Outputs: • Completing the DOR daily • Updating and capturing production plans on the JDE system • Updating various spreadsheets on Excel daily and emailing them to relevant recipients • Completing purchase requisitions, faxing and filing them • Various administration duties Show less



Netstar

• South Africa
• IT Services and IT Consulting
• 400 - 500 Employee

• Personal assistant to Financial Director

  • Nov 2002 - Feb 2004

  Key Purpose:Performing duties of personal assistant with additional responsibilities.Key Outputs:• Typing of letters, memorandums, filing and other administrative duties• Screening all calls coming through to Financial Director• Taking full ownership of escalated queries and resolving all financial aspects of the query from start to end• Printing of financial reports for meetings, taking minutes, typing them out and distributing via email• Receiving cash payments and cheques from clients and issuing of receipts• Distributing remittance advises to relevant credit controllers• Two drivers reported to me for a period as well as the kitchen lady on the 1st floor• Managing of company cellphones, name changes for expired contracts, basic maintenance and keeping record of cellphone allowances• Assisting HR on urgent matters when workload was heavy on various occasions and filling in for the HR Assistant when absent• Typing of transcripts for disciplinary hearings from a tape recording• Dealing with stationary for credit control department for approximately 60 staff members (taking requests, compiling the order, handing it to procurement, receiving and distributing)• Receiving and scanning of email for the Financial Director, managing his diary and scheduling of appointments• Combining reports received from all departments for the monthly Ops Review Pack, binding and distributing to relevant recipients Show less

• Telesales Consultant

  • Feb 2002 - Oct 2002

  Key Purpose:Arranging installations for tracking systems with clients through leads received from insurance companiesKey Outputs:• Receiving leads from insurance companies on new policies• Phoning clients to arrange for installation for tracking systems• Reporting on completed connections

• Data Capturer

  • Jan 1999 - Feb 2002

  Key Purpose:Loading data onto system to allow for tracker registration and testingKey Outputs:• Capturing of applications for tracker installations onto system• Doing QA check on data captured• Answering calls from fitment centers• Sending out test signals to activate trackers on vehicles• Various administration duties