Experience

Swann Insurance

• Australia
• Insurance
• 1 - 100 Employee

• Motor Claims Officer

  • Nov 2018 - Present

  Responsible for the management of new and existing claims matters, which are managed in a proactive, cost effective and efficient manner Maintain and Review claims management systems with accurate and relevant data, claims information and reserves when information is received. Utilise claims management activities to progress claims and achieve the QA requirements Ensure existing claims are processed in accordance with defined procedures and delegation of authority, or escalated to the appropriate team member Make claims decisions based on all available information within delegated authority Draft and issue all correspondence that will enable the claim to process positively towards finalisation.Make assessment bookingsManage service providers to ensure prompt completion of assessments, repairs, and receipt of invoices. Ensure all financial transactions such as EFT payments, receipting of monies, are processed accurately, efficiently and in line with all Swann Insurance procedures, such as the treatment of GST. Respond to general and specific customer inquiries in a timely, professional and efficient manner within and achieving the QA requirements

• Warranty Insurance Underwriter

  • Oct 2006 - Present

  Undertake large portfolio of various companies within AustraliaUnderwrite Risk & compliance for Motor Vehicle Extended WarrantyCustomer service & complaints handlingCreate automated daily stats report & management reportingIdentified billing errors. Implemented & tracking mechanisms Filing/Faxing/ Scanning/emailing/Reporting/StatsMonitors operational effectiveness through audits and feedback & adapt to change

• Resolution Specialist

  • Feb 2018 - Nov 2018

  Customer service and answering of High volume Resolution Call EnquiriesComplete all add on insurance refund via ASIC Resolution process- & Handling of insureds enquiries and complaintsLocating and retrieving of various Customer policiesDeposit monies in various accounts including customer/via payments systemsGeneral admin tasks as required, data-entry, faxing, scanning, filing or mailUndertaking a high volume of customer call within a varied timeframeMaintain an organised and tidy work area and to ensure the maintenance of safety, privacy and efficiency at all given times.Providing a high quality of work and supporting the implementation of Q & A audits and data integrity audits.Provide accurate information regarding to add on insurance refund a per Australian securities & Investment CommissionMaintain high professional standards and respect for work colleaguesProficient in computer skills in MS Office Suite, Excel, PowerPoint & Outlook.



Victoria Police

• Australia
• Law Enforcement
• 700 & Above Employee

• Administration Officer

  • Apr 1991 - Jul 2002

  Verifications/Pre-Verifications Office Creation of Traffic Infringement Notices Team Leader, Co-ordinating /training staff Q&C-File maintenance/management Maintain, Prepare reports & files 1995 Revenue Officer/Cashier VPS2 1992-94 Prosecutions Officer Knowledge of Road Safety Act Regulations Evaluating/Maintain unit records/data-entry Draft & evaluate correspondence/customer phone enquires & complaints 1995 Film Registry/Pre-Verifications Branch File dispatch/receipt to & from Districts & Laboratories & examine films Leave Cards, time sheets, statistics