Jacqueline Ruiz

General Manager at IGS Solutions
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Contact Information
Location
Pomona, California, United States, US
Languages
  • Spanish Native or bilingual proficiency

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5.0

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Kery Voeun

I am delighted to write this letter of recommendation for Jacqueline Ruiz whom I had the privilege of working with as her employee. During my time under her leadership, I gained invaluable insights into what it means to be not only a remarkable boss but also an inspiring mentor. From the moment I worked for her, it was evident that Jacqueline is a seasoned General Manager with an incredible sixteen years of retail experience. She possesses a rare blend of skills that encompass customer service, sales, team motivation, and the ability to navigate through dynamic changes seamlessly. It is no exaggeration to say that she is a driving force behind our team’s achievements. What sets Jacqueline apart is her ability to lead with heart. She creates an atmosphere of positivity and encouragement that motivates every team member to excel. Her emphasis on critical thinking and problem solving has not only solved complex issues but has also empowered us to become better professionals. Jacqueline guidance has been instrumental in my growth as an employee. One of the qualities I admire most in Jacqueline is her exceptional communication skills. She can effortlessly connect with both individuals and large audiences. Whether it’s a one on one conversation or a store-wide meeting, Jacqueline ensures that everyone feels heard and valued. Her ability to interact effectively with clients and colleagues across all departments reflects her well rounded and adaptable leadership style. Furthermore, she played a role in launching new organizational initiatives, supporting employee development, resolving store specific challenges, driving sales initiatives, and optimizing inventory and store operations. Her hands on approach and meticulous planning have made a tangible difference in our team’s performance. In closing, I want to express my deepest gratitude to Jacqueline for her unwavering support and guidance during my time as an employee. She is not just a boss but a mentor who leads by example. I have learned invaluable lessons under her leadership that will stay with me throughout my career.

Baozhen Ye

I had the privilege of working closely with Jacqueline for two productive years at T-Mobile. In my time working alongside her, I was consistently impressed by her exceptional work ethic, dedication, and the remarkable impact she had on our team. Jacqueline's commitment to her role was evident through her unwavering determination to exceed her sales goals. Not only did she set high standards for herself, but she also extended her support to her colleagues, including myself, to help us meet and surpass our targets. Her willingness to share effective sales strategies and provide real-time coaching in critical moments played a significant role in our collective success. Beyond her sales prowess, Jacqueline's customer-centric approach and exceptional problem-solving skills set her apart. She consistently delivered outstanding customer service, going above and beyond to resolve issues and ensure customer satisfaction. This dedication resulted in a loyal customer base that specifically sought her assistance, often waiting patiently even during busy times. Jacqueline's impact extended beyond her individual achievements. She fostered a collaborative and supportive team environment by readily sharing her knowledge and experience. Her approachability and willingness to assist others made her an invaluable resource for colleagues seeking guidance. I personally found her to be an invaluable asset, always ready to provide insights and assistance whenever needed. What truly stands out about Jacqueline is her unyielding motivation to push herself and those around her to reach new heights. Her positive attitude and constant encouragement were instrumental in motivating me to excel and strive for greater accomplishments. In conclusion, Jacqueline's contributions to our team were nothing short of exceptional. Her strong work ethic, dedication to exceeding goals, exceptional customer service, and unwavering support for her colleagues make her an outstanding professional and an asset to any organization. It is without reservation that I recommend Jacqueline, and I am confident that she will continue to thrive and make significant contributions wherever she goes.

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Credentials

  • Driving Employee Engagement as a People Manager
    LinkedIn
    Sep, 2023
    - Sep, 2024
  • Everything as a Service (XaaS) is the Future of Business
    LinkedIn
    Sep, 2023
    - Sep, 2024
  • Be the Manager People Won't Leave
    LinkedIn
    Aug, 2023
    - Sep, 2024
  • Business Analysis Foundations
    LinkedIn
    Aug, 2023
    - Sep, 2024
  • Critical Thinking for More Effective Communication
    LinkedIn
    Aug, 2023
    - Sep, 2024
  • Excel Essential Training (Microsoft 365)
    LinkedIn
    Aug, 2023
    - Sep, 2024
  • What Is Business Analysis?
    LinkedIn
    Aug, 2023
    - Sep, 2024

Experience

    • United States
    • Human Resources Services
    • 1 - 100 Employee
    • General Manager
      • May 2022 - Present

      As the General Manager at IGS Solutions, a prominent player in the cannabis industry with over 35 retail stores across two states, my role is crucial in a dynamic and rapidly evolving environment. With a commitment to adapting to changing city and state regulations, I oversee the successful operation and growth of the company's retail stores. Key Responsibilities: Operational Excellence: Led the successful grand opening of the flagship store in Koreatown and expanded operations to open the first store in Orange County. Managed a diverse team of over 30 employees, ensuring seamless daily operations, inventory management, and compliance with industry regulations. Employee Development: Pioneered a culture of growth and adaptability by creating detailed career development action plans for each team member. These tailored plans empowered employees to enhance their leadership skills and excel in their roles, resulting in a more capable and agile workforce. Strategic Initiatives: Took a leadership role in piloting various company initiatives, providing valuable feedback and insights. Instrumental in launching new company-wide programs, such as the introduction of debit terminals, by piloting the technology, developing comprehensive training materials, and delivering presentations to retail teams across multiple states. Cultural Leadership: Fostered a store culture that thrived on adaptability, ensuring that the team was well-prepared to embrace changes and challenges in the ever-changing cannabis landscape. Continuously encouraged open communication and collaboration, enabling the team to quickly adjust to new regulations and industry trends. Performance Management: Maintained consistently high audit scores above 90% across critical areas, including operations, sales, customer service, and compliance. Achieved this by setting and monitoring SMART goals, developing targeted action plans, and presenting these plans during weekly in-store meetings. Show less

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Assistant Store Manager
      • Nov 2020 - May 2022

      As a Retail Assistant Manager at T-Mobile, I played a pivotal role in driving team success and achieving outstanding store performance. By focusing on employee motivation, data analysis, relationship-building, and effective communication, I contributed to the growth and profitability of the store and its employees.Key Responsibilities:Team Leadership and Motivation: Led a team with a strategic approach to individualized motivation. Recognized and understood the unique motivations of each team member, resulting in improved team morale, performance, and engagement. This approach contributed to elevating the team's nationwide ranking from the bottom of the district to the first in the district and 42nd nationwide out of 1400 stores in the nation.Data-Driven Insights: Utilized Power BI to analyze the store's current business plan, evaluate its performance, identify growth opportunities, and uncover gaps in execution. This data-driven approach enabled the formulation of actionable plans to enhance store performance and achieve growth targets.Performance Evaluation: Consistently monitored and communicated team and store standings, providing team members with up-to-date information on T-Mobile products, promotions, and performance metrics. This ensured that the team was well-informed and empowered to contribute effectively to store goals.Relationship Building: Built strong and trusted relationships within the team by fostering an environment of continuous learning and development. By keeping team members informed and equipped with relevant knowledge, I facilitated their growth and contributed to a high-performing and motivated workforce.Effective Communication: Demonstrated strong communication skills by engaging with both bottom and top performers. Set clear performance goals, gained commitment from team members, and established actionable plans for goal achievement. This approach maximized growth and profitability for both the store and individual employees. Show less

    • Retail Integration Specialist
      • Jan 2020 - Nov 2020

      Managed multi-unit authorized dealer locations after the acquisition of Sprint. Coached Mobile Experts in T-Mobile cultures and the behaviors to drive sales and drive customer experience. Partnered with Territory Managers and discussed strengths and opportunities of each location to maximize growth and profitability from the multiple Sprint Legacy locations

    • Store Team Lead
      • Aug 2007 - Jan 2020

      Provided leadership in the absence of the manager and support the manager in achieving department and business objectives. Drove continuous improvement of the process performance and team efficiency by developing presentations for my store team and well as the district. Observed and assisted with over 30 face-to-face interactions as well as daily calls, with duties including obtaining new business acquisitions, securing confidential customer data, and presenting relevant product information. Created customer rapport by excelling in listening to customer needs and pain points, articulating product benefits and creating solutions that provide value to the customer resulting in being in the top 15% of sales associates within the organization from the years of 2018 - 2022 Show less

Education

  • The University of Arizona Global Campus
    Master's degree, Organization Management
    2018 - 2019
  • The University of Arizona Global Campus
    Bachelor's degree, Organizational Management
    2016 - 2017

Community

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