Experience

Hilton Sacramento Arden West

• United States
• Hospitality
• 1 - 100 Employee

• Convention Services Manager

  • Nov 2018 - Present

  Serviced and detailed event contracts via Delphi templates with clients to fulfill their Event needs.Communicated client objectives to all departments, facilitated pre/post conference meetings, internal overviews, and client meetings. Prepared all event documentations and coordinates with group sales and catering sales, hotel departments and clients to ensure consistent, high level service throughout pre-event, event and post event phases of hotel events.Developed and distributed all communications relating to planning and execution of group functions, including but not limited to group resumes, Banquet Event Orders (BEO's) and diagrams.Acted as the central point of contact with client during event and assist as necessary.Prepared room Diagrams via Room Viewer for groups/ clients.Possess computer skills, including Microsoft Outlook, Word, Excel, Delphi, OnQ and Opera.With revenue in mind, up-sold food and beverage sales.Managed group room blocks and coordinated the collection of Attrition with Reservations and Accounting departments.Conducted site visits, negotiated and booked groups from all markets on behalf of Sales Managers.Acted as a liason between Sales and Operations departments to ensure Client's needs are met such as menu selection, audio visual requests, and set-up requirements.Coordinated Events, such as conventions, conferences and employee appreciation events, while upholding company mission and branding standards.



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Convention Services Manager

  • Feb 2012 - Nov 2018

  President of the C.A.R.E (Creating a Rewarding Experience) for 3 years.Planned, organized, and managed the in-house details for all groups and convention bookings (i.e. guest rooms, menus, setup, etc.)rates and all related requirements.Possess computer skills, including Microsoft Outlook, Word, Excel, Delphi, OnQ and Opera.Participated in negotiating meetings/functions, rooms, rates an all related requirements.Ensured maximization of room and meeting space, revenues, and profits while delivering a quality product.Conducted Pre-Convention Meetings prior to conference when necessary as well as post Convention meetings at the conclusion of Convention.Reported and critiqued all activities to the Director of Convention Services.Upon conclusion of conference, reviewed final bill and evaluation with meeting planner.Resolved difficult and sensitive customer service questions or problems regarding Convention/ Event or any Hotel related questions.



Radisson Hotel

• Convention Services Manager

  • Mar 2007 - Feb 2012

  Coordinated group events, overseeing reservations, catering, banquets, and organizing event details, rooming lists and banquet functions.All aspects of event planning from the signing of group contracts forward, I worked with group customers and various hotel departments to plan and execute all types of group events, overseeing the reservations process and facilitating the billing procedures.In charge of servicing all Concerts at the Radisson Hotel.Produced and distributed all Banquet Event Orders (BEO's).Monitor group pick up and room blocks.Produced and distributed group resumes to all departments.Worked with outside vendors to facilitate group needs and requirements.Met and exceeded customer service expectations; Excellent hospitality skillsPossess computer skills, including Microsoft Outlook, Word, Excel, Delphi, OnQ and Opera.Participated in site visits and planned meetings.Conducted Pre-Convention Meetings prior to conference and Post- Convention Meetings after Conference.Upon conclusion of conference, review final bill and evaluation with meeting planner and clients.Represented the Hotel in a community and professional organization as well as industry related events to maintain high visibility and promote sales.



DoubleTree by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Convention Services Manager

  • Mar 2006 - Mar 2007

  Provided smooth flow of information (communication) to all departments and department heads relevant to the needs and requirements of upcoming and in-house groups.Prepared Banquet Event Orders (BEO's) for Groups.Provided hotel site tours when necessary.Rechecked function space in Delphi to ensure proper meeting space has been assigned.Maximized revenues for the Hotel through up selling techniques.Entertained clients to establish closer working relationships.During a Conference, ensured the meeting arrangements are to specifications.Worked closely with the Hotels' Accounting Department to ensure billing is approved and set-up according to meeting planners and Hotel's specifications.Upon conclusion of Conference, reviewed final bill and evaluation with meeting planner/ clients.Attention to detail regarding VIP's and convention/ meeting staff due to high volume of VIP's and staff.Conducted pre-convention meetings prior to conference when necessary as well as post-convention meetings.



Red Lion Hotel

• Executive Administrative Assistant / Sales Assistant

  • Feb 2004 - Feb 2006

  Assistant to General Manager and Director of Sales & Marketing. Managed the General Manager & Director of Sales' Executive Calendars and Meetings.Prepared reports, screening calls, and managing budgets and other financial matters.Coordinated projects that may involve working with all levels of internal management and staff.Performed tasks according to the General Manager's schedule. Informs the General Manager with updates on hotel goings-on and files.Assisted in answering phones and taking phone inquiries for the Sales and Catering Department.