Experience

Lanes Infrastructure

• United Kingdom
• Utilities
• 1 - 100 Employee

• Project Co-ordinator

  • May 2023 - Present

  -Developing and maintaining project plans, programmes, and schedules. -Schedule stakeholders’ meetings. Participating and either note taking or reporting findings. -Compiling daily/weekly and monthly reports on various aspects of the project. This includes, but not limited to, staff productivity, costs, and deliverables. Covering 20 towns with a cost of circa £750k per month. -Creating dynamic flowcharts for works to be scheduled. -Leading training presentations for site crew on systems and H&S. -Assisting Commercial and Finance to ensure profitability whilst upholding standards on delivery. -Developing/improving project, reporting processes, and encouraging change when needed. -Tracking resources (staff and procurement) and related costs. -Understanding technical documentation for planning. -Collating data from multiple programs and sources to ensure accuracy. Show less



Strike

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Agent

  • Jun 2022 - Apr 2023

  -Appraised property values by analysing market-related data. Advised clients on market conditions, prices, mortgages, legal requirements, and related matters. -Surpassed targets on an average of 22% per month for new clients and an 82% success rate of upselling additional products on listings. -Liaised with senior directors on feedback and make necessary changes when applicable. -Appraised property values by analysing market-related data. Advised clients on market conditions, prices, mortgages, legal requirements, and related matters. -Surpassed targets on an average of 22% per month for new clients and an 82% success rate of upselling additional products on listings. -Liaised with senior directors on feedback and make necessary changes when applicable.



Virgin Active

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Head of Operations

  • Nov 2019 - Jun 2022

  -Ensured the club ran to operational standards and liaised with internal and external stakeholders.-Managed a team of 42 staff members. Onboarding, training, legal requirements, probation reviews, performance reviews, rotas and annual leave requests.-Analysed financial reports and set plans to ensure overall EBITDA growth.-Main point of call for all customer service enquires to ensure operational and staff member improvements.-Compliance in all aspects of Health and Safety obtaining an average of 98% on all audits. Show less

• People Operations Coordinator (Human Resources)

  • Mar 2021 - Feb 2022

  Maternity cover - 12 month secondment role-Primary point of call for all HR inquiries internally and externally for 31 clubs and approximately 2500 employees. Meeting deadlines with tight recruitment schedules.-Managed all incoming calls for the department and diary management for all company Directors.-Created training packs and delivered training sessions with confidence and offering flexibility in methods.-Managed the onboarding process for all 31 clubs totalling an average turnover of 110 employees per month. Show less

• Operations Manager

  • Feb 2019 - Nov 2019

  -Ensured 140 employees are legally compliant in regards to the right to work in the UK, DBS/CRB check as well as Health and Safety.-Assisted with all members concerns and implements improvements when necessary.-Cut payroll expenditure by an average of 9% over the preceding 3 months.-Aided senior leadership during executive decision-making processes by analysing data to generate daily reports to recommend corrective actions and improvements.-Liaising with external stakeholders such as Local Authorities and Environmental Health Officers.-Recruit, hire and train new starters in a specific department.-Aided senior leadership during executive decision-making processes by analysing data to generate daily reports to recommend corrective actions and improvements. Show less

• Service Manager

  • Jan 2018 - Jan 2019

  -Managed stock control routines for the club. Reduced controllable costs by an average of 10% -Dealt with all Employee Relations related aspects in the department, including recruitment, training, payroll, staffing structures as well as failed probations.-Delivered an exceptional level of service to each customer by listening to and addressing concerns.

• Members Service Manager

  • May 2017 - Dec 2017

  -Obtained an average of 101% of the forecasted budget for membership retention.-Oversaw daily operations of over 4000 members' accounts and processed any related requests.-Audit and update all required information needed as per new membership sale.-Managed all recruitment needs for the front reception team.



David Lloyd Leisure

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Members Relation Manager

  • May 2016 - May 2017

  • Preformed similar duties to the role as Members Service Manager at Virgin Active. • Preformed similar duties to the role as Members Service Manager at Virgin Active.



JJ Landscape Designs

• Johannesburg Area, South Africa

• Managing Director

  • Feb 2010 - Apr 2016

  -Recruited new employees to share the company`s vision and promote company growth whilst developing and retaining excellent relationships with stakeholders and employee satisfaction. -Managed all company aspects in sales, contractors, costing, and installations. -Project-managed installations with site management for contractors and staff to ensure timely completion with strict budget management. -Successfully improved year-on-year company growth by 35 % per annum. -Recruited new employees to share the company`s vision and promote company growth whilst developing and retaining excellent relationships with stakeholders and employee satisfaction. -Managed all company aspects in sales, contractors, costing, and installations. -Project-managed installations with site management for contractors and staff to ensure timely completion with strict budget management. -Successfully improved year-on-year company growth by 35 % per annum.



McDonald Staurt Landscaping

• Pietermaritzburg Area, South Africa

• Administrator and Assistant Landscape Designer

  • Feb 2005 - Feb 2010

  -Managed office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems were designed, supply requisitions are reviewed and approved, as well as clerical functions are properly assigned and monitored. -Sourced, created, and maintained new relationships with internal and external stakeholders. -Assisted the team to create elaborate scaled garden design plans to meet client needs. -Managed office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems were designed, supply requisitions are reviewed and approved, as well as clerical functions are properly assigned and monitored. -Sourced, created, and maintained new relationships with internal and external stakeholders. -Assisted the team to create elaborate scaled garden design plans to meet client needs.