Director of Strategic Initiatives

• Nov 2022 - Present

Customer Success Manager, PubSec

• Feb 2022 - Present

Associate Customer Success Manager, PubSec

• Jan 2021 - Jan 2022

Associate Customer Success Manager, Mid-Market

• Jan 2020 - Jan 2021

— Leverage wealth of internal and external resources to help existing Salesforce customers extract maximum business value from their investment in the platform— Proactively identify growth opportunities that align with customer business objectives— Establish a trusted partnership with portfolio of customers to drive short-term wins and long-term outcomes

Success Graduate, Customer Success

• Jul 2019 - Jan 2020

— Intensive 6-month training program to up-skill on the Salesforce product suite and hone my consulting skillset to drive successful outcome for Salesforce customers— Identified as the one of top performers in training Capstone Project by program leadership

Presidential Fellow

• Sep 2015 - May 2019

Research Associate Intern

• Jun 2018 - Aug 2018

● Conducted research on niche industry projects for private investors and hedge funds ● Sourced experts via networking and cold-calls within diverse fields to recruit them as advisors ● Managed multiple projects from initial client request to sourcing appropriate leads to setting up meetings between clients and advisors to aid investing strategies ● Conducted research on niche industry projects for private investors and hedge funds ● Sourced experts via networking and cold-calls within diverse fields to recruit them as advisors ● Managed multiple projects from initial client request to sourcing appropriate leads to setting up meetings between clients and advisors to aid investing strategies

Research Assistant Intern

• Jan 2018 - Mar 2018

● Collaborated with leading domestic-based China consumer and internet sectors analyst ● Analyzed companies, trends and speadsheet modeling for potential research coverage interest ● Collaborated with leading domestic-based China consumer and internet sectors analyst ● Analyzed companies, trends and speadsheet modeling for potential research coverage interest

Intern

• Jun 2017 - Aug 2017

● Participated in managing multiple luxury apartment buildings ● Managed calls from vendors, tenants and owners; provided customer service and follow through ● Assumed Assistant Manager's duties when Property Manager was unavailable ● Created Excel spreadsheets organizing owner and tenant lists; filed time sensitive documents ● Participated in managing multiple luxury apartment buildings ● Managed calls from vendors, tenants and owners; provided customer service and follow through ● Assumed Assistant Manager's duties when Property Manager was unavailable ● Created Excel spreadsheets organizing owner and tenant lists; filed time sensitive documents

Office Assistant

• Jun 2015 - Jul 2015

● Met and greeted candidates, staff, and guests; answered and directed high volume of incoming calls ● Coordinated and scheduled interviews, ensured proper documentation processed ● Facilitated candidate and client correspondence via fax, email, and mail ● Supplied administrative support to Partners and Managers; organized expense reports and managed temporary staffing log ● Met and greeted candidates, staff, and guests; answered and directed high volume of incoming calls ● Coordinated and scheduled interviews, ensured proper documentation processed ● Facilitated candidate and client correspondence via fax, email, and mail ● Supplied administrative support to Partners and Managers; organized expense reports and managed temporary staffing log

Summer Study Abroad in China

• Jul 2014 - Jul 2014

● Attended 4 weeks of daily intensive language classes, equivalent to one year of high school Chinese study ● Lived with Chinese host family ● Participated in cultural workshops, athletics, community service, and city excursions ● Experienced rural life in brief trips to countryside ● Attended 4 weeks of daily intensive language classes, equivalent to one year of high school Chinese study ● Lived with Chinese host family ● Participated in cultural workshops, athletics, community service, and city excursions ● Experienced rural life in brief trips to countryside

Summer Study Abroad in China

• Jun 2013 - Jul 2013