Technology & Media Manager

• Jan 2022 - Present

•Serve as the overall lead for all technology and media workstream activities for a small business that provides flexible office space solutions to six national partners and 300+ private businesses, non-profits and government organizations.•Lead teams consisting of third-party vendors and internal staff for the development, configuration, testing, and deployment of software applications supporting business operations and customer services.•Maintain requirements tracking sheets, prepare gap-analysis and use cases, conduct feasibility assessments as needed for new applications, and brief company leadership on findings.•Responsible for the company’s overall IT network security. Develop, document, and implement IT security plans, policies, and procedures. Train company staff on network security protocols and oversee password management program. Oversee company’s managed services including firewalls, VPNs, Wireless Access Points, and password management. •Work closely with other department managers and key stakeholders to assess compatibility of new programs and services with existing programs and services.•Develop and maintain company website and mobile app•Responsible for identifying and integrating software for CRM, customer intake, payment processing, and calendar booking using tools such as Zapier, Synder, Stripe, LiquidSpace, DeskPass, SharePoint, and AndCards.•Develop and maintain company SharePoint portals and Teams Workspaces to increase efficiency & productivity.•Provide IT helpdesk support for tickets that have been escalated to increase client satisfaction.•Maintain IT departmental budget for software subscriptions and equipment.•Maintain internal staff user accounts for business apps and maintain customer user accounts for client apps.•Perform all IT on-boarding functions for new personnel.•Brief company leadership on the status of all IT development and maintenance projects and escalate risks and issues with mitigation solutions. Show less

Community Manager

• Oct 2021 - Dec 2021

• Cultivated meaningful interactions with existing and potential clients, exhibiting positive relationship-building abilities.• Oversaw the day-to-day operations of front desk and reception areas to include office and virtual administration tasks, client onboarding, office tours, and mail processing.• Developed marketing plan including business development commercials and training videos for staff and customers.• Outlined opportunities to upsell and implement new services with clients.• Planned, designed, and developed newsletter and social media marketing campaigns.• Collaborated with internal teams to address customers’ needs and concerns.• Developed strong relationships with clients and served as first point of contact for elevated issues/complaints.• Streamlined sales and performance data tracking by creating and maintaining CRM processes, procedures, and reports Show less

Upward Bound Central Prep Program Manager

• Jun 2018 - Aug 2021

•Maintained/managed a $1.53 million grant funded project budget in accordance with the U.S. Department of Education and Electronic Data Gathering, Analysis, and Retrieval (EDGAR) system.•Oversaw and managed 75 secondary students in 9th through 12th grades assisting with tutoring, personal and academic counseling, preparing for college entrance exams, financial aid, financial literacy, career counseling, and educational and cultural programming.•Designed and facilitated academic workshops for all student participants focused on student retention, degree progression, and satisfactory academic progress.•Established and implemented academic program policies, goals, objectives, and procedures.•Created detailed annual performance reports for the U.S. Department of Education detailing how the program met and complied with 34 CFR 645 applicable directives and policies.•Configured, maintained, and secured Lacai Database containing program and student records Show less

TRIO Training Consultant

• Dec 2017 - Aug 2021

•Trained 1000+ personnel on strategies to implement and improve the operation and success of TRIO projects and navigating and understanding Uniform Guidance, Codes of Federal Regulation, and federal grant compliance. •Provided timely written and oral feedback to grantees on interpretation of federal laws, regulations, policy and procedures. •Worked independently to design and train personnel on use of personalized web portals for use with clients. •Trained clients on use of electronic software including Desire2Learn, SharePoint, Qualtrics, Microsoft Offices, G-Suite, and Adobe Sign. •Provided client technical support remotely and in-person for training attendees. •Reviewed program and staff performance data to measure productivity, goal achievement, and to determine areas needing cost reduction and program improvement. Show less

First Year Experience Instructor

• Jan 2016 - Apr 2020

•Responsible for teaching undergraduate courses in UNIV 1012: Success Central and UNIV 2012: Success Strategies.•Success Central is designed to prepare UCO freshmen for success in their college careers. The course provides an examination of such topics as study habits, learning styles, time management, campus and workplace diversity and continues students’ college orientation process by addressing topics including library instruction, career and counseling services, academic advisement and campus involvement.•Success Strategies is a required course for students with 30 or less earned hours who have been placed on academic probation or freshman notice and will focus on self-evaluation and personal assessment to encourage problem solving and development of more effective learning strategies for success in college. This course assists students in the development of goals, attitudes and study skills needed to achieve academic success. Show less

Director Of Student Support Services-STRIVE

• Jan 2018 - Jun 2018

UCO CARES Project Director

• Oct 2016 - Jan 2018

•Managed a $1.18 million grant funded project in accordance with U.S. Department of Education and Electronic Data Gathering, Analysis, and Retrieval (EDGAR) system policy, guidelines, and regulations. •Oversaw and managed the activities of four professional project staff members servicing a caseload of 1000 participants needing assistance with enrolling in institutions of higher education.•Reviewed program and staff performance data to measure productivity, goal achievement, and to determine areas needing cost reduction and program improvement. Audited program records for accuracy and completion and conducted quality checks of all data retrieval procedures and associated tracking systems.•Configured, maintained, and secured Blumen Database containing program and student records.•Monitored and enforced purchasing procedures to maintain compliance with established project fiscal policies and procedures.•Trained and monitored professional and student staff on facilitating academic workshops for student participants focused on student retention, degree progression, and satisfactory academic progress.•Assured that purchasing procedures are folled in accordance with established project fiscal policies and procedures.•Oversaw the development of a Standard Operating Procedures Manual Show less

Director of Student Support Services-STRIVE

• Sep 2015 - Oct 2016

•Managed and maintained a $1.1 million grant funded project servicing a caseload of 165 post-secondary students.•Designed and implemented a program to recruit, select, counsel, coach/advise, and offer enrichment opportunities for participants that address the enrollment, retention, and graduation objectives of the project.•Audited program records for accuracy and completion and conducted quality checks of all data retrieval procedures and associated tracking systems.•Collaborated with faculty academic advisors, course instructors, disability services counselors, financial aid staff, and tutoring/academic support staff to provide individualized and group support programs and opportunities for participants.•Created detailed annual performance reports for the U.S. Department of Education outlining progression toward established goals and objectives.•Cooperated closely with the marketing team to develop concepts and marketing materials for 6 projects.•Created detailed annual performance reports for the U.S. Department of Education detailing how the program met and complied with 34 CFR 645 applicable directives and policies.•Co-led team responsible for a digital transformation initiative addressing productivity, security, compliance, and maintenance for a staff of 40+ staff and student personnel.•Coordinated project meetings, prepared agendas, and recorded and distributed meeting minutes. Supported and trained staff on the transition to Windows 10 and the use of private servers for implementing required security protocols.•Co-led team responsible for creating and training staff on Standard Operating Procedures for six grant-funded projects.•Conducted quality checks of all data retrieval procedures and associated tracking systems.•Supervised Retention Coaches to ensure services are provided to participants.•Developed IPP documents and evaluation measures to track progress of staff and support staff. Show less

Teen Pregnancy Prevention Specialist

• Dec 2017 - Dec 2020

•Implemented, with fidelity, evidence-based sexuality and personal relationship education curricula in youth, collegiate, and faith-based communities •Gathered evaluation data examining student knowledge and program attendance and generated performance reports necessary to satisfy federal grant funding requirements •Facilitated planning processes and reviewed progress made on achieving goals and objectives established by federal grant programs •Coordinated workshops for parents that helped them learn how to effectively discuss reproductive health with their adolescent children •Gathered evaluation data and generated reports necessary to satisfy federal grant funding requirements. •Collaborated with communities, families, schools, and other youth-serving organizations to ensure education and outreach activities were accessible. •Established a strong local network, engaging and building productive relationships with stakeholders. •Collaborated with Maternal and Child Health to review project activities, assess project needs, and generate performance reports necessary to satisfy federal grant funding requirements. •Assisted in program development and participated in technical assistance site visits. Show less

Graduate Facilitator

• Aug 2011 - Jun 2012

Facilitator for sexual assault preventionPresented information to students about sexual assault prevention

Resident Director

• Jun 2010 - Jun 2012

Coordinated daily administrative concernsAssisted in staff selection and trainingParticipated in Student Assistant EvaluationsCoordinated room changesRotated on-call duties for housingAssisted with the planning and implementation of staff developmentDirected supervision of 8 student assistantsEmergency response