Experience

James L. Maher Center

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Training Coordinator

  • Jun 2020 - Present

  Coordinate Trainings for all staff to meet and exceed compliance standards. • Managed the successful launch of the RELIAS training system and maintained that system. • Prepare custom training course materials and presentation.• Conduct in person trainings (ex. Safety Care & Positive Behavioral Supports, DSP 101).• Maintain licensing standards, in regards to trainings.• Maintain records of current trainings.• Administer assessments to establish training needs and increase retention.• Developed tracking system to ensure training attendance and completion. Show less

• Manager Level 2

  • Oct 2018 - Jun 2020

  Managed two residential homes. • Led and motivated employees through supervision, training and coaching on duties and daily operational activities. • Managed operations in accordance with budget requirements. • Budgeted and reconciled house and participant finances. • Performed second interviews and made hiring decisions for the two homes. • Collaborated with multi-disciplinary staff to improve overall participant care. • Coordinated delivery of exceptional care by evaluating workflows and facilitating positive changes. Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Platinum Customer Service

  • Oct 2014 - Oct 2017

  • Provided outstanding service to long-standing customers by attending closely to concerns and developing solutions. • Maintained account integrity by following proper protocol and procedures. • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction. • Provided outstanding service to long-standing customers by attending closely to concerns and developing solutions. • Maintained account integrity by following proper protocol and procedures. • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.



Superior Cleaning Services

• Portsmouth, Rhode Island, United States

• Co-Owner/Operator

  • Jun 2010 - Mar 2016

  Self-employed: Residential and office cleaning business. • Oversaw company social media and marketing efforts to expand brand awareness and attract new customers. • Managed operations budgeting, accounts payable and accounts receivable and payroll. • Kept records for production, inventory, income and expenses. • Set pricing structures according to market analytics and emerging trends. • Assessed business expenditures and financial trends to implement realistic budgets. Self-employed: Residential and office cleaning business. • Oversaw company social media and marketing efforts to expand brand awareness and attract new customers. • Managed operations budgeting, accounts payable and accounts receivable and payroll. • Kept records for production, inventory, income and expenses. • Set pricing structures according to market analytics and emerging trends. • Assessed business expenditures and financial trends to implement realistic budgets.



Looking Upwards, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Specialized Assignment Staff

  • Jun 2007 - Jun 2010

  Assisted individuals with physical and developmental disabilities perform the daily tasks necessary to live full and happy lives. • Assisted individuals in their homes and their communities with daily tasks and social activities. • Helped in a number of houses and the day program to ensure proper staffing. Assisted individuals with physical and developmental disabilities perform the daily tasks necessary to live full and happy lives. • Assisted individuals in their homes and their communities with daily tasks and social activities. • Helped in a number of houses and the day program to ensure proper staffing.



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Guest Service Representative

  • Sep 2006 - May 2007

  Performed a variety of duties including, Night Audit, Accounting, Sales Administrator, etc. • Responsible for Night Audit, closing day, balancing shifts, completing Electronic Daily Journal. • Assisted the accounting department which included, Direct Billing, Adjustments, and Daily Cash Deposits. • Assisted the sales team on occasion with typing letters, verifying rate codes etc. Performed a variety of duties including, Night Audit, Accounting, Sales Administrator, etc. • Responsible for Night Audit, closing day, balancing shifts, completing Electronic Daily Journal. • Assisted the accounting department which included, Direct Billing, Adjustments, and Daily Cash Deposits. • Assisted the sales team on occasion with typing letters, verifying rate codes etc.



Hampton Inn by Hilton

• Hospitality
• 700 & Above Employee

• Front Office Manager

  • May 2005 - Aug 2006

  Managed the Guest Services Staff and made sure the quality of guests stays was maintained. • Organized resources and staff necessary to handle requirements and maintain strong service levels. • Maintained important files, running reports and delivering updates on occupancy and revenue. • Recruited, trained and developed team to support corporate growth and objectives. • Conducted staff performance evaluations to monitor progress and individual skills. • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Show less



Hampton Inn and Suites

• United States
• Hospitality
• 400 - 500 Employee

• Guest Services Supervisor

  • Sep 2003 - May 2005

  • Managed team of front desk agents, supervising personnel in issue resolution. • Created and managed effective strategies for optimizing guest experiences and promoting loyalty. • Assisted the Front Office Manager with daily duties including but not limited to Scheduling, Staff Training and Development, Sales, and Employee Motivation. • Managed team of front desk agents, supervising personnel in issue resolution. • Created and managed effective strategies for optimizing guest experiences and promoting loyalty. • Assisted the Front Office Manager with daily duties including but not limited to Scheduling, Staff Training and Development, Sales, and Employee Motivation.