Jacqueline Lyons

Operations & Strategy Lead at Shop The Cue
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Boston
Languages
  • French -

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Credentials

  • Certified Scrum Product Owner (CSPO)
    Scrum Alliance
    Feb, 2020
    - Oct, 2024
  • SQL Syntax
    Coursera

Experience

  • Shop The Cue
    • United States
    • Retail
    • 1 - 100 Employee
    • Operations & Strategy Lead
      • Jun 2023 - Present

      • Build, execute and scale cross-functional programs and marketing campaigns from concept to completion • Manage and measure marketing performance in various channels • Development of customer focused product messaging and positioning to be used across multiple marketing channels (e.g. email, in-product, social media, video, content, website) • Analyze performance, business data, and customer feedback to generate insights • Recommend improvements to our strategy and team processes • Build, execute and scale cross-functional programs and marketing campaigns from concept to completion • Manage and measure marketing performance in various channels • Development of customer focused product messaging and positioning to be used across multiple marketing channels (e.g. email, in-product, social media, video, content, website) • Analyze performance, business data, and customer feedback to generate insights • Recommend improvements to our strategy and team processes

  • Shopify
    • Canada
    • Software Development
    • 700 & Above Employee
    • Senior Product Operations Manager
      • Aug 2021 - May 2023

      • Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals enabling the team to bring sessions from -30% to +35% in one year • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands • Directed product flow and informed management of delays and challenges, as well as suggested resolutions • Managed daily operations, orchestrating forward-thinking strategies to accomplish profit and expansion goals enabling the team to bring sessions from -30% to +35% in one year • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands • Directed product flow and informed management of delays and challenges, as well as suggested resolutions

  • Tripadvisor
    • United States
    • Software Development
    • 700 & Above Employee
    • Product Operations Manager
      • Jan 2020 - Aug 2021

      • Set goals, formalized policies and enforced operational standards to maximize team performance to achieve $50M in new client revenue annually• Responsible for managing an agile work stream, including backlog grooming, sprint planning, triage and prioritization, and coordination with cross-functional teams• Coordinated project planning and execution with team members and team leads

    • SEO Analyst
      • Oct 2015 - Jan 2020

      • Managed engineering allocations to ensure that project deliverables were completed successfully and delivered on time• Monitored and analyzed website performance metrics, including referral traffic, module test results, and rank data, for strategy prioritization and resource allocation decisions for upcoming website initiatives• Performed traffic and conversion analyses across multiple global markets to gain insight into keyword and page performance

    • Collections Specialist
      • Apr 2013 - Sep 2015

      • Responsible for identifying, analyzing, researching, and reconciling customer accounts to keep our clients and high level executives fully operational and satisfied• Good business judgment when making decisions and always considering the relevance/impact of each decision on the business

  • Forrester Research
    • Collections Associate
      • Jan 2012 - Mar 2013

      • Supported customers and negotiated solutions that met creditor and debtor needs• Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate

    • Office Coordinator
      • Oct 2010 - Jan 2012

      • Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands• Delegated tasks to administrative staff, increasing office productivity and streamlining company operations

  • First Realty Management
    • United States
    • Real Estate
    • 100 - 200 Employee
    • Resident Activities Director
      • Oct 2008 - Oct 2009

      • Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities • Responsible for publishing corporate newsletter, recruitment, budget and training of new personnel • Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities • Responsible for publishing corporate newsletter, recruitment, budget and training of new personnel

Education

  • Assumption University
    Organizational Communications

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