Experience

Norton Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Pediatric Float Receptionist

  • Sep 2019 - Present



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Assistant Specialty Store Manager - Career Experience

  • May 2019 - Aug 2019

• Consumer Product Advisor - Keyholder

  • Jan 2018 - May 2019

  Plays a crucial role in ensuing specialty stores can operate at the speed of retail.Responsible for opening and closing the store based on the needs of business.Oversee and regularly monitor all operating processes, including staffing levels, scheduling, and payroll.Drive a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teams.Engage, educate, excite, and empower employees and customers with the same level of passion and commitment.Help customers discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices. Ability to assess customer support needs when they arrive by listening, and provide solutions Be empathetic toward customers while diagnosing, repairing, and supporting.Provide personal training for new and existing customers, helping them acquire knowledge to build knowledge of devices and services.Drive Business leads, Assure, Office, and Complete metrics.Execute flawlessly when handling devices and PII.

• Consumer Product Advisor

  • Mar 2016 - Jan 2018

  -Customer Focus Help customers discover, enable and implement high-value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.Consistently deliver high standards of sales and service, supporting the strategies of the Microsoft -Retail organization.Listen to and understand customers stated and unstated needs.Present total solution offerings and sales support based upon each customer’s unique needs, both before and after the sale. -Technological CapabilityMaintain expert-level product knowledge in all Microsoft retail products, devices and service offerings.Continuously learn through others, self-educate, share specialized knowledge and expertly demonstrate and present the newest product and service offerings across all devices.Collaborate with peers, store leaders, corporate and field team members in the development of innovative ways to continue to build long-term relationships with all customers.



ROSS DRESS FOR LESS

• United States
• Retail
• 300 - 400 Employee

• Assistant Store Manager

  • Jan 2015 - Jan 2016

  Ensures Cash pick-ups and bank deposits are conducted to company policy.Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, trash removal, etc.), EAS daily function check, cash office security, armored carrier pick-ups and register area. Also responsible for customer safety including accident prevention, accident reporting and emergency procedures. Responds to after-hours alarms when requested.Responsible for store Loss Prevention including maintaining a large customer service presence on the sales floor, customer and Associate engagement and heightened Loss Prevention awareness.Responsible for receiving merchandise truck when needed.Responsible for Front End control when needed. This includes refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.Conducts "code 50" package inspections.Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.Other duties as assigned by store manager

• Sales Floor Lead

  • Aug 2014 - Dec 2014

  Responsible for sales floor being maintained. Ensured customers would have an awesome shopping experience while navigating through merchandise. Responsible for making sure inventory shipments are properly organized on RS-22 racks, to then be ran on the sales floor and put correctly in the respective areas. Responsible for ensuring fitting room clothing is properly organized on RS-22 racks, to then be ran on the sales floor an placed in correct areas. Responsible for driving sales towards certain items or fashion trends by making displays and special 4-way displays throughout the store. Responsible for training new associates on the layout of the store, as well as ensuring understanding of running go-back carts and the importance of correctly placing garments and hard lines in their respective areas.Responsible for Front End control when needed. This includes refund approval and refund audits.Other duties assigned by Store Manager and other MODS.

• Retail Sales Associate

  • Jul 2014 - Aug 2014

  Demonstrates TRUE courtesy, respect, friendliness, and professionalism at all times. Provides prompt and efficient responses to customers at all times. Understands Customer Service as a number one priority and responds to Customer Service calls immediately. Handles all customer issues in a courteous and helpful way, calling a member of the Supervisory Staff when needed.Takes accurate markdowns, counts and inventories as scheduled.Cross-performs in all assigned areas to ensure that merchandise sizing, ticketing and presentation are to company standards. This includes processing and bringing new receipts to the sales floor using company best practices and meeting productivity standards, merchandising all items to the Salesfloor Presentation Guide and maintaining merchandise/brand name familiarity within departments to assist customers. Performs daily recovery and light cleaning tasks to ensure a neat, clean and organized store. Assist customers in any way necessary - register-trained, assist customers with merchandise, answers customer questions in a polite and knowledgeable manner. Greets all customers with a smile and "hello" throughout the store as well as saying "thank you" with every register transaction. Processes register transactions following company best practices and meeting productivity standards.Understands all Customer Service programs and Best Practices including the primary Ross Focus areas of Great People, Driving Great Contribution, Neat, Clean & Organized, Delivering the Treasure and Fast & Friendly Service.