Music Teacher

• Aug 2020 - Present

As a music teacher, I like to encourage the student to find a love for music, the joy in playing, and to develop habits to improve their skill. I also encourage the use of technology to share their creations with a wider audience, including livestreaming, sports media, and audio production. I teach Drum Set, Piano, Music Technology/ Media Production, Voice, and Rock Band. As a music teacher, I like to encourage the student to find a love for music, the joy in playing, and to develop habits to improve their skill. I also encourage the use of technology to share their creations with a wider audience, including livestreaming, sports media, and audio production. I teach Drum Set, Piano, Music Technology/ Media Production, Voice, and Rock Band.

Music Instructor

• Jan 2020 - Jan 2021

Founder of MADQUEEN MUSIC GROUP. Independently run. Music creation, Lessons, Recording, Distribution, Networking, and Entertainment. Founder of MADQUEEN MUSIC GROUP. Independently run. Music creation, Lessons, Recording, Distribution, Networking, and Entertainment.

Instructor

• Oct 2019 - Dec 2019

Customer Service Manager

• May 2019 - Sep 2019

Report directly to the Store Manager and District Manager, promoted 2 times in 6 months. Lead the Sales team in a $8M a year location with up to $500K merchandise in an established musical retailer. Supervises sales drivers in over $10K daily.• Lead a team of 12 Sales Assocites, all varying in gear knowledge and expertise.• Manage all Key Performance Indicators with training and conversation.• Increasing productivity by implementing Standards of Procedure and retraining.• Standardizing Point of Sale areas to market value drivers.• Approve payroll, distribute scheduling.• Provided solutions to low performing Sales Associates by removing obstacles and steps to increase their KPI.• Increased cycle count accuracy for our Operations team following proper merchandising and stocking. Show less

Lessons Lead

• Dec 2018 - May 2019

Report directly to the Store Manager and District Manager, promoted 1 time in 6 months. Lead the Lessons team in a $8M a year location with up to $500K merchandise in an established musical retailer. Supervised 80-100 students in musical education. • Led a team of 5 music instructors, all with collegiate level teaching education.• Managed all Lessons accounts, including recruitement of students and promotion of instructors.• Reduced non-teaching pay to from 35% to 20% of their hourly earnings by modeling perfect scheduling.• Standardizing Lessons Rooms for consistant workflow, including all tools and resources to teach.• Recruited students between 4-80 years old by being involved in Sales and developing relationships.• Trained and mentored Instructors on the Perfect Lesson through time management and preparadeness.• Gained nearly 200% increase in student retention through continued maintenance, outreach, promotion, and monitary commitement through an automatic payment plan. Show less

Instructor

• Aug 2018 - Dec 2018

Private lessons: Auto Harp, Drums & Percussion, Guitar, Piano, Ukulele, & Voice

Asset Protection Specialist

• Sep 2018 - Dec 2018

Report directly to the Asset Protection Manager and promoted 2 times in 1 year. Lead the Safety Committee in a 300K sq. ft. distribution center with up to $5M merchandise, while focusing on product security • Audited warehouse equipment daily and implemented a product audit schedule new to the CPC.• Documented all hazardous and non hazardous chemicals using Keller Online SDS.• Trained and created a new position of Office Assistant, including an SOP Operational Playbook, which trained on procedures for dock door deliveries, guest check in, CCTV audits, workplace communications, and stock of facility management supplies.• Created electrical, fire extinquisher, first aid/ eye wash station, emergency exit maps.• Trained our first Saftey Committee with the Blue Ash Fire Department on CPR and First Aid • Trained and monitored warehouse employees on industry-standard health and OHSA regulated safety guidelines.• Implemented secure shipping bins and audits two times a day for high value items in coordination with the Fullfillment team and UPS pickup.• Reviewed CCTV in requested situations, per the Asset Protection Manager. Show less

Packing Team Lead

• Mar 2018 - Aug 2018

Report directly to the Operations Manager and promoted 2 times in 1 year. Lead the Packing team in a 300K sq. ft. distribution center with up to $5M merchandise in a start-up and growing environment. Lead packaging of more than 1K product daily.• Led a team of 40 up to 100 associates • Managed all items packed and audited packaged items hourly.• Reduced employees and increased efficency by implementing hourly production metrics.• Saved $5K per month in labor costs by retraining employees by developing and creating the company’s first widespread SOP operational playbook, "How to Pack", which trained employees in Boston, Charlotte, Dallas, and Chicago locations.• Trained and monitored packing warehouse employees on industry-standard health and safety guidelines.• Identified ongoing waste elimination opportunities by establishing daily SOPs.• Gained 150% increase in production capacity through process improvement. Show less

Item Attribution Specialist

• Jul 2017 - Mar 2018

Assistant Manager

• Jun 2014 - May 2017

5S/ Lean processing, customer consultation, monitored and trained employees, recruitment, workplace compliance, resolved conflict, monitored sales goals, scheduling, payroll, financials, inventory management 5S/ Lean processing, customer consultation, monitored and trained employees, recruitment, workplace compliance, resolved conflict, monitored sales goals, scheduling, payroll, financials, inventory management

Assistant Manager

• Feb 2011 - May 2014

Director of Student Ministries

• Sep 2003 - Feb 2011