Education Mentor

• Oct 2022 - Present

Owner

• Oct 2021 - Present

Cosmetologist

• Sep 2018 - Oct 2021

Sales Consultant

• Jun 2018 - Feb 2019

-Greeting clients with a greeting and a basket when they enter the showroom. -Being knowledgeable about current professional brands sold in the stores. -POS trained. -Answering all phone calls to the showroom. -Processing orders. -Greeting clients with a greeting and a basket when they enter the showroom. -Being knowledgeable about current professional brands sold in the stores. -POS trained. -Answering all phone calls to the showroom. -Processing orders.

Server

• Jul 2016 - Sep 2018

Senior Sales Associate

• Jul 2017 - Jun 2018

Trained on POS system * Key Holder (trained to open and close the shop) * Provide great customer service, the LUSH way * Made early morning deposits to bank. * Multitasking customer service and daily tasks * Member of the LUSH Training Team * Trained coworkers on upcoming products. Trained on POS system * Key Holder (trained to open and close the shop) * Provide great customer service, the LUSH way * Made early morning deposits to bank. * Multitasking customer service and daily tasks * Member of the LUSH Training Team * Trained coworkers on upcoming products.

PBX Supervisor

• Feb 2016 - Jul 2016

•Perform administrative and clerical duties.•Log all 2nd efforts (guests requests and guest room issues) made for the day.•Answer all incoming calls made to the hotel.•Coordinate with other departments about guest needs and room problems. •Train all new employees on the PBX station job requirement and tasks.•Play role as concierge when needed.•Administrator of the Hilton LEX Downtown Concierge Facebook page. •Monitor all incoming faxes and send to the correct person or department.•Follow up on any incomplete 2nd efforts calls with the correct department and guest.•Prepare key packets for the front desk as needed•Keep all PBX guidelines and information updated. •Maintain PBX station cleanliness at all times. Show less

Front Desk Agent

• Aug 2014 - Feb 2016

• Check guests in and out of hotel in proficient and friendly manner.• Stay current with any events, groups or VIPs coming to the hotel.• Provide excellent customer service to ensure all guests feel cared for, valued and respected.• Made quick decisions for the right course of action.• Handled problems brought up by guest and made it right (MIR).• Maintained positive attitude regardless of circumstances or pressure.• Double tasked, being gift shop attendant and concierge.• Handled cash for gift shop and checkout purposes.• Promoted and encouraged new membership to the Hilton Honors program.• Knowledgeable about the hotel, policies, rooms, event spaces and more. Show less