Jacqueline Good Ziltener
Senior Business Development Consultant Financial Services at Worldline Switzerland- Claim this Profile
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Englisch Full professional proficiency
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Französisch Full professional proficiency
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Italienisch Native or bilingual proficiency
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Spanisch Elementary proficiency
Topline Score
Bio
Experience
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Worldline Switzerland
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Switzerland
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Financial Services
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300 - 400 Employee
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Senior Business Development Consultant Financial Services
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Oct 2021 - Present
Responsibility for strategic client relationships at Senior Management Level. Supporting and developing growth and expansion of business relationships through focus on continuous improvement of service delivery quality, and orchestrating access to the Worldline solutions universe.
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Regional Head Financial Services DACH & CEE SPS Worldlin
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Sep 2020 - Jan 2022
Extension of Area of responsibility to Germany, responsible for Sales & Key Accountmanagement as well as Client Delivery and Service Quality Management for clients in the Banking and Payment providers space with a team of 120+ in Germany, Switzerland and Austria.
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Regional Head Financial Services ACH & CEE
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Jan 2019 - Aug 2020
Head Region Financial Services responsible for Sales & Key Accountmanagement as well as Client Delivery and Service Quality Management for clients in the Banking and Payment providers space with a team in Switzerland and Austria.
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SIX
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Switzerland
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Financial Services
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700 & Above Employee
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Head Product Management Processing
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Jan 2017 - Jan 2019
Head Product Management with teams in Luxembroug, Austria and Switzerland. Responisible for Product Lifecycle Management, Product and Services Strategy and Roadmaps, Product Budget and profitability analysis, product pricing models and support of sales force across Europe (DACH, BENELUX, UK/IRE). Ambition to offer best-in class processing services in the payment card space to serve the needs of banking clients in Switzerland and Europe both in the traditional product range of card issuing and acquiring and the new payment ecosystems (PSD2 compliance and product innovation).
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Credit Suisse
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Switzerland
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Banking
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700 & Above Employee
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Senior Product and Project Manager
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Sep 2010 - Dec 2016
Management and implementation of complex Payment Services Projects for the Luxembourg and Austrian Banks of Credit Suisse involving all functional areas of the bank (Legal, Compliance, Finance, Operations and Control functions) Product & Services Design and Implementation (Target2, Pan European Premium Credit Card Programs , Fiduciary and Cash Management Products, Funds and Bonds) Platform Product Manager for Private and Corporate Bank Luxembourg responsible for analysis and design for strategic products, business case and implementation concepts leveraging the expertise and functionality of the CS Group for the Luxembourg bank.
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UBS
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Switzerland
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Financial Services
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700 & Above Employee
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Product Manager Banking Products
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Jan 2001 - Aug 2010
Successful implementation of Pan European Premium Card Products in Germany, Luxembourg, Austria, Italy UK, Monaco, France. Responsiblity for stragegy development, vendor management and selection, Card Scheme Relation and License Management, Product Design and Development and Sales Plannning. End to end program management covering Business Analysis and Requirements Definition, Test Management, Project Management covering 6 IT departments in 5 countries, Marketing, Sales & Communication, and product education to sales force.
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Head Process Management, Head Business Development & Key Account Management
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Jan 1991 - Jan 2001
Responsibilty for supporting implementation of new card management platform, design of busienss processes and education of 200+ staff. Head Process Management successfully implementing ISO Certified process Management for Operations Implementation of Key Account Management for all major Swiss banks. Developing new Card solutions for the Swiss market (Corporate and Cobranded Cards, value added services9 Responsibilty for supporting implementation of new card management platform, design of busienss processes and education of 200+ staff. Head Process Management successfully implementing ISO Certified process Management for Operations Implementation of Key Account Management for all major Swiss banks. Developing new Card solutions for the Swiss market (Corporate and Cobranded Cards, value added services9
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Education
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Universität Zürich
Bachelor of Arts (B.A.), Anglistik, Französisch, British-Amerikanische Geschichte -
Université de Lausanne
Unterricht von Französisch als Zweit- oder Fremdsprache -
University of East Anglia
Proficieny, TEFL, Britische Sozialgeschichte, Englische LIteratur, Teaching English as a Foreign Language