Experience

ABC

• Paraguay
• Broadcast Media Production and Distribution
• 200 - 300 Employee

• Personal Assistant cum Receptionist to the Director

  • Sep 2022 - Present



Travel Agent

• Technology, Information and Internet
• 700 & Above Employee

• Assistant To The Director

  • Mar 2022 - Present



Rocky Real Estate Brokerage LLC

• United Arab Emirates
• Real Estate
• 100 - 200 Employee

• Front Desk Receptionist

  • Dec 2019 - Mar 2022



Platinum Promotions Pvt Limited

• Colombo 03

• Admin / Personal Assistant to Chairman

  • Jul 2018 - Oct 2019



Scissors Salon Private Limited

• # 300, Havelock Road, Colombo 05, Sri Lanka

• Secretary

  • Nov 2016 - 2017

  • answering telephone calls • maintaining diaries • arranging appointments • taking messages / Minutes • typing/word processing • filing • organizing meetings • using a variety of software packages • booking transport and accommodation • managing databases • implementing and maintaining procedures/administrative systems • liaising with staff, suppliers and clients • preparing letters, presentations and reports • answering telephone calls • maintaining diaries • arranging appointments • taking messages / Minutes • typing/word processing • filing • organizing meetings • using a variety of software packages • booking transport and accommodation • managing databases • implementing and maintaining procedures/administrative systems • liaising with staff, suppliers and clients • preparing letters, presentations and reports



Dubai Airports

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Representative

  • May 2015 - Mar 2016

  • Provide a welcome service to our business passengers at Check in , and at other customer service touch points and to assist in smoothing the customer journey through the airport. • Solve on site issues which impact on business customer experience at Dubai airport. • Assist Business customers during flight irregularities, coordinating communication with affected Passengers to ensure passenger experience remains positive. • Take service recovery measures when appropriate to protect the customer experience. • Act as liason with the call center team in delivering all elements of the business class experience • Act as liason with FZ outstation network for special handling requests and coordination during flight irregularities • Provide a flight editing function in Dubai to ensure that any required service requests are applied to individual customers • Provide customer recognition to our frequent fliers through individual contact on each journey through the airport Show less



LAUGFS Holdings Limited

• Sri Lanka
• Oil and Gas
• 100 - 200 Employee

• Executive Human Resources

  • Jul 2011 - Feb 2015

  • Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency. • Demonstrated proficiency in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts. • Led “cleanup” of company database and files. Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times. • Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Show less