Jacqueline Dunn-Moodie
Relocation Consultant at Dynamic Systems Technology, Inc. (DysTech)- Claim this Profile
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Frederick Holifield • MBA-HR • BS Psychology • CSSBB • DSL
FREDERICK HOLIFIELD ACS Contracting Management & Program Analyst | Frederickholifield92@gmail.com 10 November 2022 Dear Hiring Representatives: I have had the distinct pleasure of managing and mentoring Jacqueline Dunn-Moodie for the span of 52 weeks. During this span, she has been an integral part to organizational success and continuity. She consistently performs ahead of the pack and is ALWAYS considered a TOP performer! As a Senior Level Administrative Assistant, she was often sought out for her advice, feedback, and guidance during tough situations. She is known for juggling several tasks at a time and always meeting deadlines ahead of schedule. She always prides herself on going the extra mile and possesses superb listening and reasoning skills. She also has a knack for persuading clients to seek personal development in their personal lives through Army Community engagements. She embodies the total package of what an Administrative Assistant should be and is the epitome of a seasoned professional. She is more than capable of working independently or managing teams in excess of 25 employees. She is a fast learner and is exceptional when utilizing multiple platforms. running any organization with minimal training or supervision! She leads by example, is first on the job site, and one of the last to leave; a perfect example of what a manager should be! She makes well informed decisions and maintains a quality environment free of biases or complaints. She is always striving to improve professionally and personally. Thus, she sets stringent, yet achievable, performance standards for herself and others. There is no task too large or difficult for her, which is why I recommend her for any position with increasing importance, great wages, and benefits. In conclusion, this employee does not receive SF 50s as a contracted worker. However, I can assure you that she is what you are looking for in your next employee.
Frederick Holifield • MBA-HR • BS Psychology • CSSBB • DSL
FREDERICK HOLIFIELD ACS Contracting Management & Program Analyst | Frederickholifield92@gmail.com 10 November 2022 Dear Hiring Representatives: I have had the distinct pleasure of managing and mentoring Jacqueline Dunn-Moodie for the span of 52 weeks. During this span, she has been an integral part to organizational success and continuity. She consistently performs ahead of the pack and is ALWAYS considered a TOP performer! As a Senior Level Administrative Assistant, she was often sought out for her advice, feedback, and guidance during tough situations. She is known for juggling several tasks at a time and always meeting deadlines ahead of schedule. She always prides herself on going the extra mile and possesses superb listening and reasoning skills. She also has a knack for persuading clients to seek personal development in their personal lives through Army Community engagements. She embodies the total package of what an Administrative Assistant should be and is the epitome of a seasoned professional. She is more than capable of working independently or managing teams in excess of 25 employees. She is a fast learner and is exceptional when utilizing multiple platforms. running any organization with minimal training or supervision! She leads by example, is first on the job site, and one of the last to leave; a perfect example of what a manager should be! She makes well informed decisions and maintains a quality environment free of biases or complaints. She is always striving to improve professionally and personally. Thus, she sets stringent, yet achievable, performance standards for herself and others. There is no task too large or difficult for her, which is why I recommend her for any position with increasing importance, great wages, and benefits. In conclusion, this employee does not receive SF 50s as a contracted worker. However, I can assure you that she is what you are looking for in your next employee.
Frederick Holifield • MBA-HR • BS Psychology • CSSBB • DSL
FREDERICK HOLIFIELD ACS Contracting Management & Program Analyst | Frederickholifield92@gmail.com 10 November 2022 Dear Hiring Representatives: I have had the distinct pleasure of managing and mentoring Jacqueline Dunn-Moodie for the span of 52 weeks. During this span, she has been an integral part to organizational success and continuity. She consistently performs ahead of the pack and is ALWAYS considered a TOP performer! As a Senior Level Administrative Assistant, she was often sought out for her advice, feedback, and guidance during tough situations. She is known for juggling several tasks at a time and always meeting deadlines ahead of schedule. She always prides herself on going the extra mile and possesses superb listening and reasoning skills. She also has a knack for persuading clients to seek personal development in their personal lives through Army Community engagements. She embodies the total package of what an Administrative Assistant should be and is the epitome of a seasoned professional. She is more than capable of working independently or managing teams in excess of 25 employees. She is a fast learner and is exceptional when utilizing multiple platforms. running any organization with minimal training or supervision! She leads by example, is first on the job site, and one of the last to leave; a perfect example of what a manager should be! She makes well informed decisions and maintains a quality environment free of biases or complaints. She is always striving to improve professionally and personally. Thus, she sets stringent, yet achievable, performance standards for herself and others. There is no task too large or difficult for her, which is why I recommend her for any position with increasing importance, great wages, and benefits. In conclusion, this employee does not receive SF 50s as a contracted worker. However, I can assure you that she is what you are looking for in your next employee.
Frederick Holifield • MBA-HR • BS Psychology • CSSBB • DSL
FREDERICK HOLIFIELD ACS Contracting Management & Program Analyst | Frederickholifield92@gmail.com 10 November 2022 Dear Hiring Representatives: I have had the distinct pleasure of managing and mentoring Jacqueline Dunn-Moodie for the span of 52 weeks. During this span, she has been an integral part to organizational success and continuity. She consistently performs ahead of the pack and is ALWAYS considered a TOP performer! As a Senior Level Administrative Assistant, she was often sought out for her advice, feedback, and guidance during tough situations. She is known for juggling several tasks at a time and always meeting deadlines ahead of schedule. She always prides herself on going the extra mile and possesses superb listening and reasoning skills. She also has a knack for persuading clients to seek personal development in their personal lives through Army Community engagements. She embodies the total package of what an Administrative Assistant should be and is the epitome of a seasoned professional. She is more than capable of working independently or managing teams in excess of 25 employees. She is a fast learner and is exceptional when utilizing multiple platforms. running any organization with minimal training or supervision! She leads by example, is first on the job site, and one of the last to leave; a perfect example of what a manager should be! She makes well informed decisions and maintains a quality environment free of biases or complaints. She is always striving to improve professionally and personally. Thus, she sets stringent, yet achievable, performance standards for herself and others. There is no task too large or difficult for her, which is why I recommend her for any position with increasing importance, great wages, and benefits. In conclusion, this employee does not receive SF 50s as a contracted worker. However, I can assure you that she is what you are looking for in your next employee.
Experience
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Dynamic Systems Technology, Inc. (DysTech)
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Relocation Consultant
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Feb 2022 - Present
• Greet visitors or callers and handle their inquiries or direct them to the appropriate person according to their needs • Answer telephones and give information to callers, take messages, or transfer calls. • Supervise other clerical staff and provide training and orientation to new staff • Received 95% customer satisfaction ratings based on surveys and Positive ICE comments • Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call to avoid escalation of issues • Excelled with a service-oriented company, demonstrating a talent for communicating effectively with customers from a diverse background • Assisted 500+ Clients a day-to-day, while on special events servicing up to 2000+ clients, ensuring they are signed In and directed to their prospected locations. • Helped company attain the highest customer service ratings with surveys, ICE Comments, and evaluations with an increase of 96% of new clients, 93% of returning clients within the first 6 months • Conducted outreach and informational tables for Service Members and their families and educate them on the services Army Community Service provides • Provide briefings for Service members and their families to prepare them for their travels to new duty stations • Provide lending closet services to Service members to ensure they have their necessities for their household goods Show less
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Copa Airlines
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Panama
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Airlines and Aviation
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700 & Above Employee
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Inbound Customer Service Representative
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Jul 2018 - Sep 2019
• Check-in passengers for flights at the ticket counter, assign seats, issue boarding passes, verify passenger identification and travel documents. Ensuring Passengers questions are answered in a professional and timely manner • Assisted lifting and stowing luggage into overhead bins • Promote and sell air travel to the traveling public or freight forwarders • Actively ensure customers are safe and comfortable when airlines experience delays, ensuring they were current with any information they needed as far as updates • Made decision to address issues keeping in line with Airline policies, procedures, and core values • Responded to and provided clear and concise direction to customers in the event of an emergency to include both verbally and non-verbally Show less
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Independent Owner
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Oct 2016 - May 2018
-Ensuring incoming staff complies with company policy -Training staff to follow restaurant procedures -Interacting with guests to get feedback on product quality and service levels -Maintaining safety and food quality standards -Keeping customers happy and handling complaints -Organizing schedules -Keeping track of employees’ hours -Recording payroll data -Ordering food, linens, gloves and other supplies while staying within budget limitations -Supervising daily shift operations -Ensuring all end of day cashouts are correctly completed -Controlling operational costs and identifying ways to cut waste -Interviewing/recruiting new employees -Interacting with guests to get feedback on product quality and service levels Show less
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Freighnet Panama
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Panama
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Executive Sales Representative
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Feb 2015 - Oct 2016
• Build client’s portfolio and assist in determining risk/rewards ratios. • Schedule large shipments and plan logistics to ensure sufficient storage space for incoming items and staff on hand to manage the shipments. • Correct shipping issues and customer complaints that arise and work to solve them • Build client’s portfolio and assist in determining risk/rewards ratios. • Schedule large shipments and plan logistics to ensure sufficient storage space for incoming items and staff on hand to manage the shipments. • Correct shipping issues and customer complaints that arise and work to solve them
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Sales Executive
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Sep 2013 - Jan 2015
-Identify prospective customers, lead generation, and conversion -Contact new and existing customers to discuss needs -Emphasize the features of products and services to highlight how they solve customer problems -Answer questions about the products and services -Negotiate prices and terms and prepare sales agreements -Collaborate with colleagues in many different sectors -Maintain contact lists and follow up with customers to continue relationships -Identify prospective customers, lead generation, and conversion -Contact new and existing customers to discuss needs -Emphasize the features of products and services to highlight how they solve customer problems -Answer questions about the products and services -Negotiate prices and terms and prepare sales agreements -Collaborate with colleagues in many different sectors -Maintain contact lists and follow up with customers to continue relationships
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DB Cargo AG
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Poland
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Sales Associate
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Nov 2010 - Sep 2013
-Contact new and existing customers to discuss needs. -Visit customers in person all over the country -Negotiate prices and terms and prepare sales reports for the manager -Collaborate with colleagues in many different sectors. -Maintain contact lists and follow up with customers to continue relationships. -Identify prospective customers, lead generation -Contact new and existing customers to discuss needs. -Visit customers in person all over the country -Negotiate prices and terms and prepare sales reports for the manager -Collaborate with colleagues in many different sectors. -Maintain contact lists and follow up with customers to continue relationships. -Identify prospective customers, lead generation
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COSCO SHIPPING Lines
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China
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Maritime Transportation
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700 & Above Employee
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Customer Service Sales Specialist
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Oct 2007 - Nov 2010
-Providing information to new customers. -Collect freight from import and export containers. -Prepare Export Bill of Landing. -Release Import and Export containers. -Ensuring that customers are satisfied with products or services -Following up with clients or customers to check that they’re still satisfied with our services -Visit in person all customers all over the country. -Letting customers or clients know about additional products or services - Determining the quickest, most effective ways to answer a client’s or customer’s questions -Escalating queries and concerns. -Troubleshooting common issues with a product or service -Working with a team of CSRs and other departments to find appropriate solutions. -Contact new and existing customers to discuss needs. -Negotiate prices and terms and prepare sales reports for the manager -Collaborate with colleagues in many different sectors. -Maintain contact lists and follow up with customers to continue relationships. -Identify prospective customers and lead generation. Show less
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EVERGREEN LINE
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Customer Service Specialist
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Mar 2005 - Oct 2007
-Follow up with customers and charge them for abandoned containers at the port. -Deliver documentation to customs before the ship arrives. -Collect freight from import and export containers. -Prepare Export Bill of Landing. -Release Import and Export containers. -Ensuring that customers are satisfied with products or services -Following up with clients or customers to check that they’re still satisfied with our services -Visit in person all customers all over the country. -Letting customers or clients know about additional products or services -Determining the quickest, most effective ways to answer a client’s or customer’s questions -Escalating queries and concerns. -Contact new and existing customers to discuss needs. Show less
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Education
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2002 - 2005
ULACIT
Bachelor of Business Administration - BBA, Banking and Financial Support Services -
2022 - 2022
IMCOM Academy
Briefer Trainer Course, Workforce Development and Training
Community
