Founder & CEO

• Jun 2020 - Present

Member

• Jul 2020 - Present

Member

• Jul 2020 - Present

Product Marketing Manager

• Nov 2019 - Apr 2020

• Created and implemented pilot BirdEye “A-Lister” program, partnering closely with over 100+ customers to develop comprehensive case studies and detailed understanding of our product’s value throughout client organizations.• Defined our latest messaging launch through leveraging customer feedback and testimonials, emphasizing real-world impact and improvement throughout the campaign using client examples, such as increase in revenue and their CX improvement. • Gathered and analyzed customer results data to guide sales from SMB to Enterprise according to demonstrated business needs of new and existing clients across multiple industries, from the legal industry to healthcare.• Communicated with 7 cross-functional team members regularly, building relationships throughout the company to ensure goal achievement. Show less

Marketing Specialist- Social Media Manager

• Nov 2018 - Feb 2020

• Managed social media presence across multiple platforms, creating content including daily posts and videos monthly, building brand awareness and increasing market engagement by highlighting unique company culture.• Doubled social media following within 10 months and created a pipeline that averaged an increase of 40 leads month over month, resulting in an average of 35K in pipeline a month. • Created solutions to company identity and branding, utilizing detailed industry research to establish competitive position and distinctive voice and vision for marketing campaigns.• Developed and proposed a new marketing strategy to realign social media channels according to analysis of value claims, which resulted in a 1000% increase in social media engagement across all platforms.• Restructured social media engagement for improved visitor experience and extended session length, resulting in a reported avg 500 monthly clicks back to our posted blogs, converting visitors into customers and advocates. Show less

Account Executive

• Jan 2018 - Nov 2018

• Provided professional full-suite service offerings and commercial software solutions to SMB strategic accounts, partnering closely with clients to understand business needs and develop tailored, innovative responses.• Created strategic sales plans and practical implementations of initiatives with clients, assisting in communicating their vision, building relationships, and creating product innovations to better address client challenges and pain points.

Software SMB Advisor

• Sep 2017 - Dec 2017

• Facilitated proactive communication between internal and external stakeholders to respond to rapidly changing conditions, leveraging project management skills and knowledge of product and design to resolve challenges. • Partnered with cross-functional teams including marketing and software engineering to deliver customer feedback and insights, identify risks and promote accountability. • Facilitated proactive communication between internal and external stakeholders to respond to rapidly changing conditions, leveraging project management skills and knowledge of product and design to resolve challenges. • Partnered with cross-functional teams including marketing and software engineering to deliver customer feedback and insights, identify risks and promote accountability.

Personal Insurance Agent

• Apr 2014 - Dec 2017

• Exceeded individual goals month over month for a continuous 12-month period, resulting in recognition for outstanding performance with Sixth Time Pacesetters and Rookie Life Achievement awards in first year of position. • Facilitated panel on best practices and implementation for Northern California territory, reaching an audience of over 250 new and veteran agents to ensure brand and operational alignment while upholding quality standards. • Served as member of the Northern California Annuity Council, analyzing annuity sales growth in our territory and training new agents on annuity structure, resulting in an overall sales improvement of 125% among rookie agents. • Mentored and trained over 15 new agents, providing ongoing performance coaching and structured feedback. • Collaborated with internal office committee to improve the overall sales growth, develop internal strategies and system processes, and promote employee engagement in the workplace. Show less