Sales Representative

• May 2020 - Present

Licensed Real Estate Salesperson

• Oct 2019 - May 2020

Supervisor, Client Centre Services

• Jul 2016 - Oct 2019

• Oversees team of Office Service associates within the Cassels Brock & Blackwell Client Centre Team. Includes: Reception, Boardroom Services and Catering.• Sets customer service excellence standard within Client Centre department • Conducts performance evaluations and makes recommendations regarding employees; Empowers team to make decisions to provide excellent service.• Oversees and approves staff’s holiday and overtime.• Oversees the firm meetings/events to observe service levels and ensure guidelines and expectations within the Client Centre are met.• Responds to and resolves internal or client issues and completes special requests to ensure first-class customer satisfaction.• Identifies areas to increase meeting room utilization, decrease downtime and improve management of booking conflicts.• Manages and supplies key cards and secure access to employees and visitors • Approves and manages department invoices• Collects data and creates logs and tracking spreadsheets to support and/or identify department trends, patterns and areas of improvement • Supports Reception desk during absences and high-volume work times Show less

Client Services Administrator

• Sep 2014 - Jul 2016

• Provide administrative support to 400+ staff members in a fast paced law firm.• Undertaking front of house duties, including meeting, greeting and attending to the needs of guests.• Manage, oversee and organize daily meetings in 25+ firm boardroom calendars• Answer busy multi-line phone system; screen calls and refer callers to appropriate personnel as necessary. • Execute high-degree of professionalism and established solid rapport and reputation with clients, earning acknowledgment for strong communication skills, timely service and ability to handle sensitive information with discretion. • Maintain reception area in neat, organized and professional manner• Supply key cards and building access to employees and visitors as well as manage records for such, to ensure crucial firm security.• Handle extra projects as needed. Show less