Experience

Michter's Distillery, LLC

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Guest Experience Manager

  • Sep 2018 - Present

  Responsibile for leading a team of tour guides and ensuring they provide knowledgeable and engaging tours. I have worked to develop and improve our tour route, content, and schedules to create memorable experiences. I oversee visitor services, including ticketing, reservations, and on-site amenities. I also update scripts, visuals, and audio-visual presentations. Collect and analyze guest feedback, conduct surveys, and prepare reports on tour attendance and satisfaction for senior management. We also collaborate with external partners and community organizations to enhance the distillery's reputation and develop partnerships. Show less



Suncoast Wellness & Weight Loss

• Head of Business Development

  • Jan 2017 - Mar 2018

  A dedicated Wellness Spa Manager with a passion for creating a serene and rejuvenating environment, overseeing daily operations, and delivering exceptional guest experiences. Skilled in managing a diverse team driving revenue growth, I created a haven where guests could unwind, rejuvenate, and embark on a transformative wellness journey. With a strong focus on customer satisfaction, staff development, and business success, Committed to providing unparalleled service and fostering a harmonious atmosphere in which guests can achieve optimal relaxation, balance, and self-care. Show less



SeaWorld Parks & Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Special Event Stage Manager

  • Jul 2002 - Jan 2017

  Perform multiple roles in special events, toward the goal of enhancing guest experiences to be the best possible. Interact with guests on an intimate level. Aid management and performers in overall vision proceeding, during and following events. Guide performers to provide a positive, enjoyable guest experience. Lead crews and initiate tasks in and efficient and effective manner. Work with members of various departments and branches to ensure good communication and outcomes. Perform multiple roles in special events, toward the goal of enhancing guest experiences to be the best possible. Interact with guests on an intimate level. Aid management and performers in overall vision proceeding, during and following events. Guide performers to provide a positive, enjoyable guest experience. Lead crews and initiate tasks in and efficient and effective manner. Work with members of various departments and branches to ensure good communication and outcomes.