Experience

CollabraLink Technologies

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Proposal Writer

  • Apr 2022 - Present



Between the Buttons Shop

• Small Business Owner, Jewelry Designer

  • May 2011 - Present

  From buttons, to bottle caps, and everything in between! Chic and original jewelry design for the original you. Let your true self shine! From buttons, to bottle caps, and everything in between! Chic and original jewelry design for the original you. Let your true self shine!



Ideal Writer Services

• Freelance Writer

  • Sep 2021 - May 2022

  Your content needs + My development skills = Perfection Your content needs + My development skills = Perfection



The MIL Corporation

• United States
• Information Technology & Services
• 700 & Above Employee

• Technical Writer; Senior Analyst

  • Oct 2019 - May 2021

  The MIL Corporation – Bowie, Maryland (10/2019 – 05/2021)Technical Writer, Senior AnalystNational Archives and Records Administration (NARA) Contract - Contracted to provide technical writing and communications expertise to support the National Archives and Records Administration (NARA) Office of Information Service’s (I) project rollouts and process improvement goals.•Implemented a documentation standardization infrastructure across NARA Information Services and Communications departments for improved document development, deployment, and brand unification.•Created in-depth document templates within Google Docs and Microsoft Word to fill identified gaps, create standardization of and improve processes, including:Performance Work Statement (PWS) template for contract acquisitions.--> Communications Plan templates for major project rollouts.-->PowerPoint Management Team (MT) briefing templates to aid when briefing upper management.--> General Deliverable template to promote a standardized document format across the agency.--> System and Architecture Design Document templates.--> Implementation Plan template.--> Meeting Minutes templates.•Communications co-lead for Information Services project communications rollouts and delivery.•Managed the Information Services project communications plan for the DC Area Shared Drive to Google Drive Migration, to include coordinating with stakeholders, conducting information gathering interviews, and drafting project notifications for different NARA audiences.Page 3 of 7•Provide quality review and proofing for NARA communications, document drafts, and other writing services, as required.•Created a new graphic poster and handout design for the 2020 Information Technology (IT) Strategic Plan using Adobe InDesign.•Proven ability to work well under tight deadlines and effectively interact with a wide range of personnel.•Proven ability to effectively research subject matter.

• Technical Writer, Senior Analyst

  • Oct 2019 - May 2021



The Goal Group/Jacobs

• Technical Writer

  • May 2019 - Jul 2019

  Supported the Assisted Community Living (ACL) IT Design and Development team’s external website development projects for HHS/ACL departments and internal technical documentation for their 53 ongoing projects.• Wrote, edited, and disseminated external communications to the agency announcing new technology upgrades and implementation announcements.• Developed internal project documentation following the software development life cycle (SDLC) and agile methodology.• Built original templates that used quick parts and enhanced background formatting for document structure and font styles, promoting ease-of-use and time saving formatting for department utilization and documentation creation.• Mentored the junior technical writer in multiple areas of technical writing, including: the different SDLC document types and their corresponding phases, agile documentation practices, style guidelines, and template structure best practices.• Coalesced multiple areas of experience and various viewpoints into a cohesive document structure.• Developed a user-friendly Project Plan template that supplies readers with a high-level overview of project contract information for the 53 ongoing HHS/ACL projects and future projects.• Gathered and inputted detailed requirements in Requirement Traceability Matrices for specific ACL/HHS projects.• Wrote, reviewed, and edited web copy before website go-live date for accuracy of terminology, structure, and grammar in line with the specific client (e.g. Elder Justice, People with Disabilities, and other user groups).• Provided input on website mockup designs and ease-of-use capabilities.• Attended weekly creative, review, and strategic planning project meetings and aided with note taking.• Verified deliverables followed Section 508 compliance for those with disabilities.



AIS (Applied Information Sciences)

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Technical Writer

  • Nov 2018 - Mar 2019

  Contracted to contribute writing skills, technical expertise, and management ability to develop and write highly technical documentation for designing, installing, and configuring a multi-cloud enclave prototype project for the Army Futures Command (AFC) Data Analytics Platform (DAP).• Act as sole strategist and designer of documentation, mentoring and serving as an information source to project teammates. • Designed standardized, agency-specific deliverable templates for the project team and for the AFC to fill their existing documentation gap as a new agency and provide a platform for future documentation.• Lead the establishment of a centralized SharePoint document library for all project documentation. This improves efficiency for retrieval, accountability, and version control. The document library utilized SharePoint flows for automated processes.• Facilitated interviews with Subject Matter Experts (SME’s) to capture highly technical project data for documentation and translate it for a non-technical target audience.• Built from the ground up standardized style templates for specific document types for team members to create their own documentation, and save time, effort, and money while doing so. • Provided thorough editorial support and proofreading to ensure Quality Assurance (QA) of all deliverables and supporting documentation throughout their development and before reaching the client.• Researched and coordinated content for delivery from data sources, print sources, digital resources, Subject Matter Experts (SMEs), organizational professionals, internal and external stakeholders, and other data sources.• Collaborated in an agile environment within a full software development life-cycle (SDLC) setting for a military prototype project and used an iterative approach to complete work.• Worked in a team using cutting edge technologies and environments to solve challenging business problems with constantly changing requirements.



LinTech Global, a DISYS company

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Writer

  • Sep 2017 - Oct 2018

  • Established self as a Subject Matter Expert (SME) in the technical communications field to provide technical expertise in writing, formatting, conceptualizing, and training for different types of documentation.• Utilized strong diagnostic information gathering techniques to identify what was needed for documentation completeness and accuracy, and skillfully question SME’s to draw out the information from appropriate sources.• Developed standardized templates to allow DoD OIG employees to be more productive and efficient when creating their own documentation and ensure consistency with document formats within OCIO and DoD OIG.• Demonstrated ability to create precise, accurate, and visually appealing documentation that serves as training tools or resources to others. Types of documentation created includes policies, fact sheets, standard operating procedures, user guides, e-mail communications, and PowerPoints.• Provided technical assistance with proofreading documentation to assist in boosting the original author’s work, and OCIO’s perception to the rest of the OIG.• Produce efficient and timely work that meets a high standard and stays on (or before) the deadline.• Assisted outside departments with providing technical expertise in the creation and revision of policies and fact sheets.• Followed appropriate Government style guides for correct usage and format.• Ability to break down highly technical information and tailor written communications to reach the effective audience.



Synergy

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Writer | Social Media Specialist | Website Manager

  • Apr 2017 - Aug 2017

  • Assisted in the technical development of documentation and proposals, including graphics and proofreading.• Created and maintained a social media plan and policy for all Synergy social media accounts.• Created graphics for documentation and social media.• Website lead for all changes to the new Synergy BIS website. Responsibilities included: optimizing and proofreading content for website clarity, ensuring metadata followed SEO best practices, presentation of appearance followed proper layouts in an appealing manner, graphics design, developing of a blog, and ease of access when navigating the site.• Performed internal audits for CMMI Level 3, ISO 20000 and ISO 27000 certifications.• Performed recruiting activities, involving finding applicable candidates and performing phone screenings as the initial part of the hiring process.• Gathered and inputed content for the monthly status report for our federal clients.



Octo (formerly Sevatec)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Technical Writer III

  • Aug 2016 - Dec 2016

  • Provided technical writing support to assist program, product and project leads in maintaining program documentation.• Gathered, analyzed, translated, and composed technical information into clear readable documents to be used by technical and non-technical personnel.• Created end user documentation, including: functional requirements, quick reference guides, memos, user manuals, and standard operating procedures.• Supported the development, review, and editing of new and existing programmatic, technical and functional documentation for final delivery, publication, and dissemination.• Provided professional writing skills consistent with supporting DoD acquisition programs and the documentation required.• Responsible for coordinating the display of graphics and the production of documents.



AmeriGas

• United States
• Oil and Gas
• 700 & Above Employee

• Technical Writer

  • Jun 2014 - Jun 2016

  • Spearheaded the process of standardizing documentation across an IT infrastructure.• Wrote over 200 documents under weekly deadlines.• Interviewed IT engineers, developers, and others outside the department for document content.• Developed and implemented a document life cycle review, revision, and tracking process.• Created templates and written content for Standard Operating Procedures, Service Catalogs, White Papers, Datasheets, Deployment Plans, Business Continuity and Disaster Recovery Plans, and internal newsletters. • Created a SharePoint cyber security blog and wrote bi-monthly articles aimed at educating AmeriGas employees about current cyber security concerns and best practices.• Member of the Incident Response team



Hibu

• Advertising Services
• 700 & Above Employee

• Website Editor

  • Mar 2014 - Jun 2014

  -Wrote and edited website copy.-Worked as a member of a high-performing team with high production standards.-Mastered changing processes while writing and editing web copy and hiring freelance designers.-Performed complete quality assurance checks on finished websites, making sure that it followed the hibu style guide, functioned correctly, and contained all content and design elements that the client had requested.-Improved copy quality, functionality and design elements if finished websites did not contain the clients required specifications or hibu standard of work.



Cradles to Crayons

• United States
• Individual and Family Services
• 1 - 100 Employee

• Developmental Intern

  • May 2013 - Aug 2013

  -Worked with the development team to conduct research and cultivate new revenue streams to sustain Cradles to Crayon's programs and general operations.-Designed and implemented a new social media marketing campaign by creating original films to highlight and spread awareness of the various sections and workings of the organization.-Researched poverty and Cradles to Crayons impact in the Philadelphia Region.-Compiled reports on donor, volunteer, and drive partner demographics. -Worked with the development team to conduct research and cultivate new revenue streams to sustain Cradles to Crayon's programs and general operations.-Designed and implemented a new social media marketing campaign by creating original films to highlight and spread awareness of the various sections and workings of the organization.-Researched poverty and Cradles to Crayons impact in the Philadelphia Region.-Compiled reports on donor, volunteer, and drive partner demographics.



Beautiful Social

• Communications Consultant

  • Aug 2011 - May 2012

  -Evaluated different nonprofit organization's struggling websites to enable them to improve and expand their online marketing audience and business performance.-Assessed any nonprofit organization’s communication practices and recommended improvements in training, technology use, and strategies to create impact on the social web.-Offered training materials and technology road maps tailored to an organization’s particular communication needs.-Focused on appearance, accessibility and social media outlets.



The Hawk

• Journalist

  • 2011 - 2012

  "The Hawk" is Saint Joseph's University student newspaper. As a journalist, I highlighted special events, the arts and entertainment at local businesses to garner public interest; additionally, my work spread awareness of current news and societal issues in the Features section. "The Hawk" is Saint Joseph's University student newspaper. As a journalist, I highlighted special events, the arts and entertainment at local businesses to garner public interest; additionally, my work spread awareness of current news and societal issues in the Features section.