Experience

The Wine Collective
• Australia
• Retail
• 1 - 100 Employee
• Customer Experience Lead

  • Dec 2022 - Present


Customology - Customers for Life

• Australia
• Advertising Services
• 1 - 100 Employee

• Head of Client Strategy

  • Aug 2021 - Nov 2022

  As Head of Client Strategy, I lead the Client Strategy Team and provide direction and coaching for team members, ensuring standards and processes are adhered to. I promote the cultivation of client relationships and value creating work for both clients and Customology. In owning the client strategy I act as an advisor and CRM specialist for my clients with the ultimate goal that we retain our clients' business and grow the value for both clients and Customology.As a member of the Senior Leadership Team the Head of Client Strategy is a key contributor to the company vision, strategy and culture, helping to drive business improvement and growth.Customology is mix of technology, science, and marketing which enables businesses to create customers for life. Helping businesses understand their customers and develop measurable programs which influence consumer behaviour which keeps them coming back.A Customologist helps brands through data intelligence and expertise to form a single view of their customer, creating data visibility and insights to enable decision making around customer lifecycle: identifying customer growth opportunities, activating the path to re-purchase and influencing the right customer behaviours. We do this all with the brands current technology solutions, no matter how disparate and complex.#customersforlife #iamacustomologist Show less

• Senior Program Manager

  • Jul 2019 - Aug 2021

• Program Manager

  • Jun 2018 - Jul 2019

• Account Executive

  • Apr 2017 - Jun 2018

• Coordinator

  • Nov 2016 - Apr 2017



oOh!

• Germany
• Advertising Services

• Business Manager - Direct

  • Oct 2015 - Apr 2016

  We’re oOh!, Australia’s most dynamic away from home media business. We have a diverse product offering that allows us to deliver creative and intelligent away from home solutions to help advertisers better engage with consumers.

• Campaign Executive

  • Aug 2014 - Oct 2015

  Sales support, campaign management and reporting, CRM management, prospecting and sales lead tracking, client liaison. General Office administration and event management.