Jacopo Ricca
Software Testing Specialist (Lufthansa City Line 2 & Oneres) at TestSolutions GmbH- Claim this Profile
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English Full professional proficiency
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Italian Native or bilingual proficiency
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German Limited working proficiency
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Portuguese Professional working proficiency
Topline Score
Bio
Angelo Santomauro
Jacopo worked with me, in my Team, at Lufthansa InTouch Dublin. Thanks to his calm, quiet and approachable personality he integrated himself very soon in the CS Team. His analytical skills allowed him to quickly grasp the knowledge needed to succeed in his daily work. His willingness to learn and adaptability pushed him to embrace new challenges, dealing with new products and services of the Lufthansa World in a very short period. His customer service work was constantly good in quality and quantity. All the above made him a valuable project team member in Lufthansa Headquarters in Frankfurt. Jacopo can do a great job everywhere, I'm sure about it.
Andrea Soncin
Jacopo was an excellent colleague, always willing to help colleagues and always motivated to achieve personal and team goals. Great effort and excellent sales and analytical skills. I can certainly recommend Jacopo as an employee.
Angelo Santomauro
Jacopo worked with me, in my Team, at Lufthansa InTouch Dublin. Thanks to his calm, quiet and approachable personality he integrated himself very soon in the CS Team. His analytical skills allowed him to quickly grasp the knowledge needed to succeed in his daily work. His willingness to learn and adaptability pushed him to embrace new challenges, dealing with new products and services of the Lufthansa World in a very short period. His customer service work was constantly good in quality and quantity. All the above made him a valuable project team member in Lufthansa Headquarters in Frankfurt. Jacopo can do a great job everywhere, I'm sure about it.
Andrea Soncin
Jacopo was an excellent colleague, always willing to help colleagues and always motivated to achieve personal and team goals. Great effort and excellent sales and analytical skills. I can certainly recommend Jacopo as an employee.
Angelo Santomauro
Jacopo worked with me, in my Team, at Lufthansa InTouch Dublin. Thanks to his calm, quiet and approachable personality he integrated himself very soon in the CS Team. His analytical skills allowed him to quickly grasp the knowledge needed to succeed in his daily work. His willingness to learn and adaptability pushed him to embrace new challenges, dealing with new products and services of the Lufthansa World in a very short period. His customer service work was constantly good in quality and quantity. All the above made him a valuable project team member in Lufthansa Headquarters in Frankfurt. Jacopo can do a great job everywhere, I'm sure about it.
Andrea Soncin
Jacopo was an excellent colleague, always willing to help colleagues and always motivated to achieve personal and team goals. Great effort and excellent sales and analytical skills. I can certainly recommend Jacopo as an employee.
Angelo Santomauro
Jacopo worked with me, in my Team, at Lufthansa InTouch Dublin. Thanks to his calm, quiet and approachable personality he integrated himself very soon in the CS Team. His analytical skills allowed him to quickly grasp the knowledge needed to succeed in his daily work. His willingness to learn and adaptability pushed him to embrace new challenges, dealing with new products and services of the Lufthansa World in a very short period. His customer service work was constantly good in quality and quantity. All the above made him a valuable project team member in Lufthansa Headquarters in Frankfurt. Jacopo can do a great job everywhere, I'm sure about it.
Andrea Soncin
Jacopo was an excellent colleague, always willing to help colleagues and always motivated to achieve personal and team goals. Great effort and excellent sales and analytical skills. I can certainly recommend Jacopo as an employee.
Credentials
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Deutsch Zeugnis
inlingua FrankfurtMar, 2020- Nov, 2024 -
Airline Customer Consultant
Airport Training and Recruitment Services (ATRS), Dublin AirportNov, 2013- Nov, 2024 -
Test of English for International Communication
TOEIC® ProgramJun, 2013- Nov, 2024 -
European Computer Driving License
ECDL / ICDL CertificationMay, 2009- Nov, 2024 -
Programmable Logic Controller Certification
DelinFeb, 2012- Nov, 2024
Experience
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TestSolutions GmbH
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Germany
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IT Services and IT Consulting
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1 - 100 Employee
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Software Testing Specialist (Lufthansa City Line 2 & Oneres)
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Oct 2022 - Present
Test cases desing for test automation of the booking flow for Lufthansa City Line 2, including theimplementation of new FOP in Oneres for the LH Group
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Software Testing Specialist (Eurowings Discover)
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Apr 2021 - Nov 2022
Testing activities of the new airline Eurowings Discover:• Test case creation for the new Eurowings Discover fares, payment options and travel destinations• Daily performance of regression and sanity tests on the Eurowings test environment website• PNR creation and fare comparison in OneRes• Bug report to Amadeus
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Software Testing Specialist (Hyundai)
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Apr 2020 - Mar 2021
Supporting the Hyundai testing team to:-Collect test data-Create test cases-Perform driving test across Europe (Amsterdam, Wien, Hamburg, Cologne, Munich, Barcelona) using the navigation platform Here/Tom Tom-Test result reports
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Software Testing Specialist (Air Dolomiti)
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Feb 2020 - Mar 2020
Supporting the testing team for test planning and implementation of Lufthansa seats sold through the Air Dolomiti website.
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Software Testing Specialist (Lufthansa EFB)
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Nov 2019 - Jan 2020
Supporting the EFB team to perform manual testing of the electronic flight bag platform
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Software Tester (Lufthansa ADC)
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Apr 2019 - Oct 2019
Part of the project team ADC to write different test cases for the Lufthansa Group (LH, LX, OS, SN)booking process and test them afterwards.•Professional handling of production test cases•Efficient executing of test cases and test case creation•Professional testing with HP ALM
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Lufthansa
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Germany
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Airlines and Aviation
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700 & Above Employee
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Software Tester (Airline.com)
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Mar 2017 - Apr 2019
Part of the project team ADC to write different test cases for the Lufthansa Group (LH, LX, OS, SN)booking process and test them afterwards.•Professional handling of production test cases•Efficient executing of test cases and test case creation•Professional testing with HP ALM
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Customer Service Representative
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Oct 2014 - Mar 2017
•LUFTHANSA GLOBAL TRAVEL AGENCY TRAINING-Etix Database troubleshooting-Changes regarding travel agency policies-Information Sources (TAM, Expert Website, GG Pages)-Understanding different Travel documents (EMDs)-Billing & Distribution-Procedure of authorizations for Travel Agencies-LH Automatic PNR control• LUFTHANSA GLOBAL TRAINING-Lufthansa Product and Service Portfolio-Lufthansa Route Network and Geography-Reservation, Ticket Sale, Special Service Request, Rebooking, Cancellation and Refund-System Training-Amadeus Altea via Caspar and Guide-Res-Professional Communication on the Telephone Etiquette-Expert use of Information Sources-Lufthansa Global Fare Structure-rules and Application-Legal Requirements (IT Security Awareness, Data Protection and Dangerous Goods regulations)LUFTHANSA GLOBAL MILES&MORE TRAINING-Program information (status customer, services and benefits)-Mileage accrual and redemption-Promotion & Target Customer Management-Customer account management-Flights awards-Web support (M&M.com)LUFTHANSA GLOBAL FARES ADVANCE TRAINING-Fare components, fare calculation and manual TST creation-Detailed insight of booking status and waitlist procedure-System adjustement (Married Segment Control, Passive, Ghost and Service Segments)-PNR HistoryGLOBAL LUFTHANSA.COM TRAINING-Internet technology-User Profiles-Web Support (Booking engine/Online Booking, Information and Services on LH.com, Web check-in, Problem reporting in JIRA) Show less
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Travel Agent
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Feb 2014 - Sep 2014
Sales Asistant for Train and Airlines tickets-Use of Sabre booking system-Bus trips organization and other events-Customer service-Database filling-Calls handling Sales Asistant for Train and Airlines tickets-Use of Sabre booking system-Bus trips organization and other events-Customer service-Database filling-Calls handling
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Sales Assistant
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Feb 2013 - Jan 2014
Team work-Customer service-Dealing with suppliers-Production of handicraft goods-Accountancy operations management Team work-Customer service-Dealing with suppliers-Production of handicraft goods-Accountancy operations management
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Education
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2015 - 2016
IATA Training and Development Institute
Iata Foundation Travel and Tourism Diploma, Tourism -
2002 - 2007
E. Scalfaro
Mechanical Engineering -
2002 - 2007
Istituto Tecnico Industriale
Mechanical Engineering/Mechanical Technology/Technician, Diploma
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