After Sales Assistant

• Sep 2022 - Present

Customer Success Manager

• Apr 2022 - Sep 2022

- Manage: customer needs, customization needs, invoicing, achievement of renewal, upselling, cross-selling and customer satisfaction - Cross-collaborate with teams and individuals in: Sales, Solution Engineers, Marketing, Product, Delivery and Technical Support - Perform deep analysis and interpretation of data to provide valuable insights to clients’ queries - Manage: customer needs, customization needs, invoicing, achievement of renewal, upselling, cross-selling and customer satisfaction - Cross-collaborate with teams and individuals in: Sales, Solution Engineers, Marketing, Product, Delivery and Technical Support - Perform deep analysis and interpretation of data to provide valuable insights to clients’ queries

Sales & Digital Marketing Consultant - Google Ads

• Apr 2021 - Apr 2022

- Made consulting meetings about Google tools (Ads/Analytics/Tag Manager) - Managed a portfolio with 300 companies - Trimester targets based on improvements pitched and number of companies covered - Made consulting meetings about Google tools (Ads/Analytics/Tag Manager) - Managed a portfolio with 300 companies - Trimester targets based on improvements pitched and number of companies covered

Account executive POD - Dropshipping specialist

• Nov 2020 - Feb 2021

• Organized meeting and training for new POD customers• Managed a customer portfolio• Produced improvements to the POD platform• Negotiated with clients, solved any problems and made sure deadlines are met

Business Development Intern

• Aug 2020 - Oct 2020

- Exploring and developing new business opportunities (B2B)- Generating valuable leads and fostering potential clients via outbound calls- Providing tailored solutions and technical advice to most relevant clients- Increasing the customer database - Executing follow-up contact to warm and cold leads- Maintaining relations with prospective and existing B2B clients

Internship in Digital Management – Operations Management

• Sep 2017 - Feb 2018

- Assisted sales manager in sales calling and clients relationship, - Formulated sales data for reporting purposes, and market research, - Designed template using Photoshop to implement website and social medias. - Assisted sales manager in sales calling and clients relationship, - Formulated sales data for reporting purposes, and market research, - Designed template using Photoshop to implement website and social medias.