Infastructure & Information Security Officer

• Aug 2022 - Present

Information Security Analyst

• Nov 2020 - Present

• Active participant in computer security incident response teams (CSIRT) during active Cyber-attacks• Authored post security incident analysis and reports for distribution to business leadership and clients, including recommendations on preventative measures• Provided both internal & external technical training to staff on Cyber-security and networking along with the creation on an in-house training platform ‘Astro Academy’ • Updated company policies & procedures regarding incident response and security including providing training to junior & senior technical staff to ensure their correct application. • Advocated the implementation of technical & operational security controls• Provisioned, maintained & supported both client and internal networks & IT security, including Firewalls, routers, switches, and access points. • Attended customer premises to provide Cybersecurity expertise during active Cyber-attacks• Tasked with carrying out vulnerability assessments of both internal and client environments along with disseminating relevant results. • Implemented security controls within customer cloud environments such as Azure which actively lead to the prevention of a threat actors’ ability to gain initial access. • Carried out periodic reviews of accounts and access control within cloud environments in Azure and Google Workspace. • Successfully secured the internal environment against the Log4J Vulnerability.Fortigate • Cisco Meraki • Draytek • ACLs • Google Workspace • Kali Linux • Windows Server OS • Paessler PRTG • Cyber Security • Training & Development • CSIRT • CIA Triad • IT Security • Cisco • Cloud Security • NIST • Ubiquiti • Aruba • VMWare • Microsoft Azure • Office 365 • Cyber Essentials • BCS • ITP • HyperV

Training And Development Coordinator

• Jul 2021 - Present

Supported other apprentices in their own work which highlighted my position in the business to become Training & Development Coordinator and led to the creation of ‘Astro Academy’ in which I have provided in-house training policies and presented technical based training to all employees. During this role I also created both a ‘Entry Level’ and ‘1st Line’ Skills matrix accompanied with in-house Vendor specific quizzes.

Service Desk Technician

• Sep 2017 - Nov 2020

Provided 1st and 2nd line support to customers across multiple industry sectors from F&B to the Care industry with primary focus on SLA times and customer satisfaction. Reported directly to the Head of Service Management.Including management of the provisioning of new telephony and broadband products through to the configuration of hardware for said circuits.

Retail Management - Senior Sales

• Sep 2014 - Sep 2017

Responsible for performance of the store, driving KPI's, Profits and Customer service, as a member of Management I reported directly to the store Manager and Regional manager ensuring the completion of day to day tasks were completed. A big part of my Role at GAME was to hire and motivate staff members to increase performance of both Customer service and ensuring margin rich sales including Season Passes, Micro-transaction currency Loss Prevention • Margin Rich sales • Staff Management • Communication with publishers • Processing Returns & Refunds • Adhering to Health and Safety requirements • Stock Management

Front of House - IT Technician

• Mar 2014 - Sep 2014

While working as a IT Technician I have been required to maintain many roles, from building computers from scratch to dealing with customers and cash handling. From completing the basic IT tasks to some more advanced issues, cleaning viruses off infected computers and installing new and replacing old components in customer's computers. Doing all of this required tasks to be completed to a strict time-scale. Alongside this I would often build more advanced Computers from singular components in which they could be used for Gaming and high performance tasks. Money handling • Building computers • Hardware replacements • Data Transfers • Laptop and computer component replacement • Creating Diagnostic reports

IT Technician

• Jan 2011 - Dec 2012

Working as an assistant to fully qualified IT technicians, Working with hardware and networking. This role required me to commute on a daily basis around Central London to different Client locations to help maintain, fix and repair. AEC’s clients are large companies that required constant maintenance for them to run efficiently and effectively, requiring us to complete our work to a strict time scale. Working at AEC gave me an insight into working in a role that required a lot of travel, and a role that also requires a lot of flexibility Duties included: Maintaining technical equipment to prevent errors or faults • Working with Clients ensuring the work is done at the expected standard • Building computers from components • Cable work