Experience

IriusRisk

• Spain
• Computer and Network Security
• 100 - 200 Employee

• Customer Success Technologist

  • Jan 2021 - Present



Darktrace

• United Kingdom
• Computer and Network Security
• 700 & Above Employee

• Cyber Security Technologist

  • Mar 2020 - Jan 2021

  Presales consulting of clients across Benelux and Scandinavia on their employment of the Darktrace platform, from defining scope to making the first network architectural judgments and decisions, to running regular meetings with c-suite directors from large enterprises on demonstrating the business value and benefits of our market-leading, disruptive technologies. Additionally, as the solutions architect and technical manager for contract deployments, I design and manage, both logistically and technically, the deployment through to fruition, by aligning internal and client resources to expedite rollout and ensure customer retention and loyalty. A constant requirement to stay up to date with emerging security trends & products, in addition to the ever-evolving Darktrace Platform, ensuring new product launches and innovations are realised by the customer(s). By holding regular Executive Business Reviews, new improvements and initiatives can be discussed to ensure customer retention and loyalty. Always discovering new technical information and insights through client dialogue and integrating with different business workflows, such as SIEMs/SOARs, ERPs, SaaS solutions, or – more recently – having to reassemble our integration/coverage approach due to a shift of working from office to home because of Covid-19. Continued with onboarding new members of the team and creating new materials for our Cyber Defence Engineers & Cyber Security Technologists. I am heavily involved with a project in San Francisco, working on integrating new SaaS/SIEMs with the Darktrace Platform, whereby I am tasked with soliciting and ensuring integration with multiple vendors.

• Senior Cyber Defence Engineer & Mentor

  • Mar 2019 - Feb 2020

  Promoted to a senior ranking, with responsibility of managing a team of engineers across EMEA, as a result of demonstrating tenacity to improve team knowledge and efficiency; I ran team Ethical Hacking sessions (using Kali Linux) to bolster our understanding of Cyber Security, in addition to creating and maintaining extensive technical documentation. Travel inefficiencies with engineers travelling extensively was unavoidable as the team expanded – I developed a geographically-aware script to automate the streamlining of scheduled routes to reduce associated costs, both financially and environmentally. Worked onsite from as far as Namibia and Botswana to Lapland and Lithuania, to troubleshoot persistent problems, incorporate all Darktrace components, and discuss compliance and procedures with high-calibre clients, whether contract of presales, creating substantial revenue impact. Nurtured contract customers, helping them scale their digital estate whilst maintaining security with the Darktrace platform by aligning with internal resources, leveraging team talent, and undertaking regular meetings. Responsible for the creation of learning materials and running of onboarding sessions for our new engineers, always striving to ensure positive engagement and team spirit from the beginning.

• Cyber Defence Engineer

  • Jul 2018 - Mar 2019

  Working alongside clients in EMEA to provision the Darktrace platform across all networks, whether virtual or physical, requiring a wide breadth of vendor knowledge and technical fluency. To maintain Darktrace’s momentum, I travelled solo often across many countries each week, provisioning our technology and strategizing integration where possible, all whilst being in a race with time to adhere to an intense travel schedule; I managed and maintained a strict itinerary, often driving across Europe to remote locations, or rushing through airports to make the next flight! Gained invaluable exposure into different networking approaches, from small family firms, to vast NASDAQ 100 companies, where I would run meetings with multiple members of the IT team to discuss and employ our technology. As the first technical touchpoint for the customer, I was often tasked with mitigating customer concerns and questions, whilst striving to forge a great business relationship. The role required immense determination and enthusiasm, as well as an ability to learn rapidly from the outset.



INSPIRED ICT LTD

• Network Support Engineer

  • Jul 2017 - Sep 2017

  Summer role between university: role involved the administrative responsibility of deploying updates, updating hardware, and ensuring resource authorisation for computers distributed across schools for both staff and students. Summer role between university: role involved the administrative responsibility of deploying updates, updating hardware, and ensuring resource authorisation for computers distributed across schools for both staff and students.



Get Active Sports

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Holiday Club Coach

  • Jun 2017 - Sep 2017



Argos

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Fulfilment Team Leader

  • Apr 2015 - Aug 2015

  After a month of employment, I was promoted to a team leader. I used my initiative and ingenuity to better efficiency for both customer and employee. After a month of employment, I was promoted to a team leader. I used my initiative and ingenuity to better efficiency for both customer and employee.



LEGOLAND Windsor Resort

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Communications Officer

  • Apr 2013 - Jun 2015

  Seasonal work: I was responsible for the liaison between employees and management, working independently to oversee the smooth opening, shutting and running of the park; this involved dealing with emergency services and the full hierarchy of employees. Seasonal work: I was responsible for the liaison between employees and management, working independently to oversee the smooth opening, shutting and running of the park; this involved dealing with emergency services and the full hierarchy of employees.