Experience

Vivid Energies

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Project Manager

  • Mar 2021 - Present



LMS, Lighting Maintenance & Service

• Facilities Services
• 1 - 100 Employee

• Crew Lead

  • Apr 2017 - Mar 2021

  I run a crew of 12 to 15 LED lighting installation professionals. I have pioneered new installation process for LED retrofits in commercial buildings. This has lead to increased profits for the company and increased profit for my team of installers. I run a crew of 12 to 15 LED lighting installation professionals. I have pioneered new installation process for LED retrofits in commercial buildings. This has lead to increased profits for the company and increased profit for my team of installers.



Willdan

• United States
• Engineering Services
• 500 - 600 Employee

• Electrical Apprentice

  • Feb 2017 - Apr 2017



Protection 1 Security Solutions

• United States
• Security and Investigations
• 700 & Above Employee

• Compliance Manager

  • May 2013 - Jan 2017

  Managed a team of 15 compliance agents in daily job duties and assignments. Worked directly with Assistant General Counsel to research and resolve customer allegations against the sales force. Held sales force to company code of conduct by creating guidelines, trainings, and reference materials. Partnered with sales leadership to resolve code of conduct violations while administering discipline when needed. Created company policy literature and weekly reports. Led discovery for open litigation cases and communicated with government agencies.* Led over 900 individual training and coaching sessions focused on corporate compliance issues* Facilitated 15 compliance workshops with an average attendance of 40 employees* Reduced customer complaints by 33% and employee violations by 20% as a result of improved trainings* Experienced in exercising personal improvement plans



United Front Security

• United States
• Public Relations and Communications Services

• Front Door Security/Personal Security

  • Oct 2012 - Mar 2014

  Led a team of 15 security professionals to ensure the safety and protection of venues, patrons, and staff. Gained expertise in handling very critical and sensitive situations while ensuring positive outcomes. Focused on several de-escalation techniques to produce successful results.* Organized security measures for over 80 events* Increased customer return rate through strengthening relationships and executing company objectives Led a team of 15 security professionals to ensure the safety and protection of venues, patrons, and staff. Gained expertise in handling very critical and sensitive situations while ensuring positive outcomes. Focused on several de-escalation techniques to produce successful results.* Organized security measures for over 80 events* Increased customer return rate through strengthening relationships and executing company objectives



Pinnacle Security

• Security and Investigations
• 1 - 100 Employee

• Compliance Agent

  • Mar 2010 - Dec 2012

  Researched contracts, laws, and other data in order to quickly resolve customer complaints. Organized and directed a 2-week training program for newly hired employees. Specialized in the discovery process for legal cases.* Directed compliance efforts for over 300 employees* Increased complaint resolution speed by 100%* Resolved over 1,500 individual complaints Researched contracts, laws, and other data in order to quickly resolve customer complaints. Organized and directed a 2-week training program for newly hired employees. Specialized in the discovery process for legal cases.* Directed compliance efforts for over 300 employees* Increased complaint resolution speed by 100%* Resolved over 1,500 individual complaints



Page Middle School

• United States
• Education Administration Programs
• 1 - 100 Employee

• Wrestling Coach

  • Oct 2009 - Mar 2010

  Mentored and coached the 6th – 8th grade wrestling team. Used past wrestling experience to teach rules and proper technique to team members. Encouraged sportsmanship and work ethic.* Oversaw coaching responsibilities for 30 youth* Led the team to victory in multiple tournament championships and a regional championship for the first time in 10 years Mentored and coached the 6th – 8th grade wrestling team. Used past wrestling experience to teach rules and proper technique to team members. Encouraged sportsmanship and work ethic.* Oversaw coaching responsibilities for 30 youth* Led the team to victory in multiple tournament championships and a regional championship for the first time in 10 years