Experience

Philadelphia Macaroni Company

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Customer Operations Representative

  • Apr 2022 - Present

  Perform front line customer service: Answer customer questions and escalate issues. Provide thoughtful solutions to inquiries and ease customer concerns. Build sustainable relationships and trust with customers and team Enter orders timely and accurately, to ensure orders are sent to the plants to meet customers’ requests. Monitor the customer order from entry to shipment. Perform front line customer service: Answer customer questions and escalate issues. Provide thoughtful solutions to inquiries and ease customer concerns. Build sustainable relationships and trust with customers and team Enter orders timely and accurately, to ensure orders are sent to the plants to meet customers’ requests. Monitor the customer order from entry to shipment.



Gopuff

• United States
• Software Development
• 700 & Above Employee

• People Operations Associate

  • Jan 2022 - Apr 2022

  Monitor employee reported cases of Covid-19 exposure to ensure that company protocols are properly executed in a timely fashion Correspond with both reporting employees and the payroll department to ensure that all employees are compensated accordingly Ensure that complete and accurate information is recorded and routinely updated in all employee systems Answer questions about employee benefits, providing thoughtful responses and escalate issues when needed Monitor employee reported cases of Covid-19 exposure to ensure that company protocols are properly executed in a timely fashion Correspond with both reporting employees and the payroll department to ensure that all employees are compensated accordingly Ensure that complete and accurate information is recorded and routinely updated in all employee systems Answer questions about employee benefits, providing thoughtful responses and escalate issues when needed



Harte Hanks

• United States
• Advertising Services
• 700 & Above Employee

• Teleservice Operations Supervisor

  • Apr 2020 - Dec 2021

  • Responsible for taking claimants calls • Assisted claimants with filing initial claims, weekly certifications, and appeals over the phone • Answered claimant’s questions and gave them additional information needed to continue • Alerted adjudication, fraud, and technical services teams to corrections on claims that need to be made • Wrote lesson plans and lead training courses on the Pandemic Unemployment System • Wrote lesson plans and created training material • lead training courses on the Pandemic Unemployment System • Assisted new employees with technical issues and coached them on how to improve their customer service skills Show less



AmerisourceBergen

• United States
• Hospitals and Health Care
• 700 & Above Employee

• File Clerk

  • Aug 2019 - Mar 2020

  • Responsible for picking up, sorting, and preparing mail • Responsible for batching, scanning, and properly labeling invoices and credits • Prepared special handling for the expense and disbursements teams • Made reports for imaging errors and mail counts for incoming and outgoing mail • Responsible for managing multiple email inboxes and entering their contents on the correct data systems • Responsible for picking up, sorting, and preparing mail • Responsible for batching, scanning, and properly labeling invoices and credits • Prepared special handling for the expense and disbursements teams • Made reports for imaging errors and mail counts for incoming and outgoing mail • Responsible for managing multiple email inboxes and entering their contents on the correct data systems



School Art Shows by Artome

• United States
• Retail Art Supplies
• 1 - 100 Employee

• Art Show Manager

  • Feb 2019 - Jun 2019

  • Framed, packed, and transported artwork • Curated and set-up art shows at schools around the North East • Sold artwork at shows and made reproductions • Framed, packed, and transported artwork • Curated and set-up art shows at schools around the North East • Sold artwork at shows and made reproductions


Long Beach Island Foundation of the Arts and Sciences
• Artists and Writers
• 1 - 100 Employee
• Gallery Intern

  • May 2018 - Aug 2018

Laurence Miller Gallery Inc
• United States
• Artists and Writers
• Intern

  • Nov 2017 - May 2018

ArtsQuest
• United States
• Non-profit Organizations
• 100 - 200 Employee
• Sponsorship Intern

  • Jun 2017 - Aug 2017

Starbucks
• United States
• Retail
• 700 & Above Employee
• Barista

  • Oct 2016 - May 2017


United Pool Management (United Pools)

• United States
• Recreational Facilities
• 1 - 100 Employee

• Lifeguard

  • Jun 2016 - Aug 2016

  Cleaned and repaired pools, gave assistants to patrons Cleaned and repaired pools, gave assistants to patrons



Montclair State University

• United States
• Higher Education
• 700 & Above Employee

• Service Assistant

  • Aug 2015 - May 2016

  Signed residents and guests into dormitories, organized mail, and reported and docutmented general complaints Signed residents and guests into dormitories, organized mail, and reported and docutmented general complaints



Regional Orthopedic

• United States
• Construction
• 1 - 100 Employee

• File Clerk

  • Jun 2015 - Aug 2015

  Organized and prepared files for appointments Organized and prepared files for appointments