Especialista en tráfico

• Feb 2023 - Present

Flagship Store Manager

• Sep 2021 - Dec 2022

- Staff Management and Supervision - Improvement in customer service- Stock control- Control of paperwork- Preparation of daily and weekly reports of the operations in the store- Improvement in teamwork- Improvement in work by objectives- Expansion of knowledge in consumer electronics- Skills in testing electronic equipment- Ability to adapt to work in all environments- Greater capacity for responsibility at work

Training Store Manager

• Jul 2021 - Sep 2021

Assistant Operations Manager

• Nov 2018 - Jul 2021

In this position my roles and responsibilities include:• Team Management and Administration – Daily operations overseeing of 8 - 10 staff.• Learning & Development – I led and developed a project to identify and analyse training gaps to improve our induction programme and develop a training programme to implement it with a guide book and operations plan into the business within 4 months to increase staff's productivity and autonomy. + I worked together with HR and IT departments and Managers to create evaluation and development plans and digital tools to implement the training process and increase staff's skill-set+ I successfully inducted 15 new starters, with a retention rate of 85% after 2 years. • Recruitment & HR support – In my time at Travel for Scotland I have successfully recruited 10 staff, supporting both our sales and marketing team with their recruitment needs. I took responsibility for coordinating job advertisements, scheduling and conducting interviews.• Back Office and Operations Management – Liaison and negotiation with businesses, providers and administration of B2B relationships.• Customer Service Management – Efficient management, design and delivering of excellent customer service on a day to day basis.• Insurance & Claims Technician – Managing administrative work related to insurance claims. Show less

Operations & Human Resources Assistant

• May 2017 - Nov 2018

• Managing the recruitment process from beginning to end• Arranging induction and support for the new employees and maintaining the weekly rota• Drafting and signing contracts with new employees, managing HR and personnel emails, monitoring the working hours of employees, and ensuring compliance with the legal requirement for employee´s data storage• Payroll Management• Data Input• Customer Service• Booking Management• Back office

Flagship Store Manager

• Oct 2016 - May 2017

In this position my roles and responsibilities included: • Team Leader – I was responsible for assigning tasks, providing guidance, coordinating team meetings, and preparing reports within a sales environment. • Recruitment & Training – I was part of selection processes and delivering training and inductions to around 10 members of staff. • Stock Management – I was responsible for supervising the reception of shipments, updating records, and maintaining inventories. • KPI´s Analysis – Responsible for accurately analysing data to optimise sales. • Customer Service and Sales – Responsible for delivering high customer service standards focused on sales targets. • Visual Merchandising supervision Show less

Department Manager

• Mar 2015 - Mar 2016

In this position my roles and responsibilities included:• Team Development and Training – During this time I was responsible for inducting and training around 20 new members of staff and developing them according to the store needs and their own personal goals. A 10% of them achieved management roles within 1.5 years in different stores and departments of the company in UK.• Recruitment – I was in charge of organising selection processes and doing interviews. I personally hired around 15 new members within retention of 70%after 1 year.• KPI's analysis – Responsible for accurately analysing data to optimise sales; raising up to 40% of sales growth, becoming top 1 department in growing for the UK.• Stock Management – Before becoming Department Manager I was Delivery Manager, being responsible for supervising the reception of shipments, updating records, and maintaining inventories up to date.• Customer Service – Offering excellent customer service in store, on the phone and at tills.• Brand Ambassador & Networking – I was responsible for promoting the Domynos brand to fitness clubs and gyms. By own initiative I created communication channels with business and organisation in order to promote sports events and company products• Project Building & Development – By own initiative I promoted the store and the brand to fitness clubs, leisure centres and schools to organise sports events. Show less

Sales Assistant

• Jul 2014 - Mar 2015

• Customer Service• Sports Adviser• Cashier

Delivery Manager

• Mar 2014 - Jul 2014

- Team Leader+ Delivery Control+ Delivery Analysis + Stock Management

Call Center Customer Service Representative

• 2016 - 2016

• Provide excellent customer service, in a fast-paced environment • Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to delivery orders and account issues • Demonstrate interpersonal skills with a diverse customer base • Successfully translate complex technical information / instructions into a simple language that would ensure seamless troubleshooting • Demonstrate conflict resolution, negotiation, and de-escalation skills Show less