Customer Service Manager II

• May 2019 - Present

Agent

• Apr 2017 - Apr 2019

Authorized agent to sell Annuity products. Authorized agent to sell Annuity products.

Assistant Branch Manager

• Sep 2016 - Apr 2019

Infantry Paratrooper

• Oct 2010 - Oct 2018

• Analyzed information for trends and patterns used by leadership to make informed decision regarding planning. • Created and updated a database of local nationals used by law enforcement to help prosecute people in legal matters. • Signed for and maintained equipment valued over 1 million dollars • Communicated with different departments in various locations to correlate information to create detailed products used in planning. • Scheduled assets used to provide security and… Show more • Analyzed information for trends and patterns used by leadership to make informed decision regarding planning. • Created and updated a database of local nationals used by law enforcement to help prosecute people in legal matters. • Signed for and maintained equipment valued over 1 million dollars • Communicated with different departments in various locations to correlate information to create detailed products used in planning. • Scheduled assets used to provide security and intelligence for active and future missions. • Used mapping programs to provide detailed geographic information used in planning. • Train and mentor new soldiers to become proficient with weapon systems • Train new soldiers in military standards and job expectations. • Create classes used to instruct and demonstrate specific skills that key to the success of the individual. Show less • Analyzed information for trends and patterns used by leadership to make informed decision regarding planning. • Created and updated a database of local nationals used by law enforcement to help prosecute people in legal matters. • Signed for and maintained equipment valued over 1 million dollars • Communicated with different departments in various locations to correlate information to create detailed products used in planning. • Scheduled assets used to provide security and… Show more • Analyzed information for trends and patterns used by leadership to make informed decision regarding planning. • Created and updated a database of local nationals used by law enforcement to help prosecute people in legal matters. • Signed for and maintained equipment valued over 1 million dollars • Communicated with different departments in various locations to correlate information to create detailed products used in planning. • Scheduled assets used to provide security and intelligence for active and future missions. • Used mapping programs to provide detailed geographic information used in planning. • Train and mentor new soldiers to become proficient with weapon systems • Train new soldiers in military standards and job expectations. • Create classes used to instruct and demonstrate specific skills that key to the success of the individual. Show less

Service Manager 2

• May 2014 - Jul 2016

My role as a Service Manager at Wells Fargo is to ensure my team members are providing excellent customer service as well as assisting customers with any additional needs they may have. Daily activities include: store operations such as maintaining positive cash flow within the branch, coaching and mentoring bank tellers, strategic planning of store activities, ensuring all team members are operating within all federal and bank compliance regulations, resolving customer concerns… Show more My role as a Service Manager at Wells Fargo is to ensure my team members are providing excellent customer service as well as assisting customers with any additional needs they may have. Daily activities include: store operations such as maintaining positive cash flow within the branch, coaching and mentoring bank tellers, strategic planning of store activities, ensuring all team members are operating within all federal and bank compliance regulations, resolving customer concerns, managing marketing material displays, establishing new relationships with consumer and business customers, and interviewing and hiring of new team members.

Personal Banker

• Apr 2014 - May 2014

Front Office Admin

• Jan 2010 - Oct 2010

• Communicated with clients to schedule appointments. • Maintained secure documents in accordance with regulations to prevent in fractures and fines. • Communicated with clients to schedule appointments. • Maintained secure documents in accordance with regulations to prevent in fractures and fines.

Sales Representative

• May 2009 - Dec 2009

Customer service for telecommunication, internet, and digital television as well as the sale of these products to consumers. Customer service for telecommunication, internet, and digital television as well as the sale of these products to consumers.