Jacob Smith
Customer Service Representative at Cloud Defensive- Claim this Profile
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Bio
Experience
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Cloud Defensive
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United States
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Defense and Space Manufacturing
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1 - 100 Employee
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Customer Service Representative
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Oct 2021 - Present
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Small Business Owner
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Sep 2019 - Present
Independent product developer of new accessory products for the firearm industry. 3D printed prototypes and CAD files available. Seeking CNC manufacturers and retailers for licensing agreements. Independent product developer of new accessory products for the firearm industry. 3D printed prototypes and CAD files available. Seeking CNC manufacturers and retailers for licensing agreements.
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MUSTANG PLUMBING, INC.
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United States
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Construction
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1 - 100 Employee
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Computer Aided Design Technician
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Mar 2020 - Sep 2021
Estimating Team Lead, AutoCAD Technician● Designed and modified custom floor plan plumbing schematics for new construction● Worked with project coordinators, estimators, builders, and construction supervisors● Trained three new hires in plumbing system estimating and CAD procedures andtechniques● Instrumental in raising productivity numbers by improving workflow processes in initializing new projects, integrating builder requested alterations for new construction, completion of finished projects
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Delta Defense LLC
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United States
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Consumer Services
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300 - 400 Employee
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Outside Sales Manager - MO & IL
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Mar 2019 - Sep 2019
● Outside Sales Manager over Central and Eastern Missouri, and Southern Illinois ● Initiated and developed business-to-business partnerships between USCCA and area businesses ● Coordinated and delivered presentations for classes, meetings, and events ● Trained instructors in promotion of USCCA memberships ● Outside Sales Manager over Central and Eastern Missouri, and Southern Illinois ● Initiated and developed business-to-business partnerships between USCCA and area businesses ● Coordinated and delivered presentations for classes, meetings, and events ● Trained instructors in promotion of USCCA memberships
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Buyer, E-commerce, Compliance
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Sep 2017 - Feb 2019
Estate Buyer Specialist, Online Sales, Product Photographer, Firearm Specialist:● Negotiated purchase price of estate items ● Researched history of potential purchases to quantify and appraise value ● Facilitated estate-buying events nationwide ● Establish and maintain client relationships ● Created online product listings including product photography, written descriptions, and detailed specifications● Federal, state, and local firearms compliance for all firearm related business activities, including listed as "responsible persons" with the ATF for the FFL.
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Robotics Technician Intern
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Jun 2017 - Aug 2017
Summer internship learning robotics maintenance in a manufacturing environment Summer internship learning robotics maintenance in a manufacturing environment
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CZ-USA
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United States
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Sporting Goods Manufacturing
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1 - 100 Employee
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Purchasing, Inventory Control, Customer Service
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Feb 2016 - May 2017
● Communicated with vendors to create, process, and modify purchase orders ● Analyzed delivery performance on open orders to identify and communicate shortages ● Monitored and analyzed inventory data to maintain order reports and backlogs ● Leveraged interdepartmental relationships to improve departmental systems ● Assisted customers with technical problem solving and warranty replacements ● Conducted sales transactions with suppliers and retail customers ● Communicated with vendors to create, process, and modify purchase orders ● Analyzed delivery performance on open orders to identify and communicate shortages ● Monitored and analyzed inventory data to maintain order reports and backlogs ● Leveraged interdepartmental relationships to improve departmental systems ● Assisted customers with technical problem solving and warranty replacements ● Conducted sales transactions with suppliers and retail customers
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Frontier Justice
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United States
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Retail
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1 - 100 Employee
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Sales, Merchandising, Compliance, Inventory Control
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Feb 2016 - May 2016
Sales ConsultingCustomer ServiceLocal, State, and Federal ComplianceMerchandisingInventory Control Sales ConsultingCustomer ServiceLocal, State, and Federal ComplianceMerchandisingInventory Control
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DoubleTap Defense
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United States
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Mining
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Summer Intern Business & Manufacturing
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May 2014 - Aug 2014
• Quality Control• Customer service• Inventory Control• Warehousing• Supply Chain• Warranty Control • Quality Control• Customer service• Inventory Control• Warehousing• Supply Chain• Warranty Control
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Patriot Arms
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United States
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Consumer Services
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Purchaser & Sales Consultant
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Aug 2012 - Aug 2013
● Selected and purchased retail merchandise from vendors and maintained inventory control ● Maintained e-commerce sales by making price adjustments and creating product listings ● Reporting and compliance of local, state and federal regulations ● Consulted with customers to determine their needs and recommend appropriate products ● Selected and purchased retail merchandise from vendors and maintained inventory control ● Maintained e-commerce sales by making price adjustments and creating product listings ● Reporting and compliance of local, state and federal regulations ● Consulted with customers to determine their needs and recommend appropriate products
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Chess Instructor
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Aug 2011 - May 2012
Elementary School Chess Instructor and USCF Tournament Director• Chess Instructor - taught classes in public elementary schools and private lessons • Certified Tournament Director – directed tournaments for the Gateway Chess League, United States Chess Federation Elementary School Chess Instructor and USCF Tournament Director• Chess Instructor - taught classes in public elementary schools and private lessons • Certified Tournament Director – directed tournaments for the Gateway Chess League, United States Chess Federation
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Education
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Webster University
Master of Business Administration (M.B.A.), Business Administration and Management, General -
Florida College
Bachelor’s Degree, B.S. Business Administration -
St. Louis Community College
Business Administration and Management, General -
Crowder College
Business Administration and Management, General, Dean's list