Strategic Partnerships

• Nov 2022 - Present

Business Account Manager - Agency

• Jan 2022 - Dec 2022

Primary contact between agency and client on all matters pertaining to the Del Monte LIPSIP project. Managing the seeding of a new beverages’ product line countywide across the general trade channel. Coordinating project teams in achieving project mandate including setting KPIs, training, coaching, and mentoring as well as ensuring compliance with systems and procedures. Tracking teams’ sales performance and implementing timely intervention to increase conversion. Analysing consumer behavior ensuring growth in average order value, repeat purchases as well as customer retention. Consistent report and insights generation and sharing. Project costing and management of approved budgets. Key Achievement Countrywide seeding of 30,000 cases within 5 months Show less

Business Account Manager – Agency

• Oct 2021 - Dec 2022

Primary contact between agency and client on all matters pertaining to the Sendy project. Managing and ensuring consistency in the Sendy Supply onboarding process. Analysing consumer behavior to ensure growth in average order value, customer retention, and gross merchandise value. Understanding the interactions in the consumer lifecycle and driving suitable changes through growth strategies. Growing consumer engagement across Sendy Supply channels, maximizing opportunities across consumer touchpoints. Using research methods and data channels of customer experience and behavior to understand issues and implement change in the customer journey. Analysing and improving customer retention and repeat-customer behaviors across key segments to inform growth and business decisions. Led and evolved the customer mapping strategy including customer communications and automation. Key Achievement Increased the account's gross merchandise value from 10 million in March 2021 to 96 million in January 2022 with a retention rate of 92%. Show less

Business Intelligence Analyst

• Oct 2019 - Oct 2021

Prepared and shared timely and accurate weekly, monthly and quarterly reports. Introduced, trained, and implemented project management systems to staff that led to efficient project reporting, task tracking, and scheduling. Monitored and evaluated project performance and implemented performance improvement plans for projects, which increased team efficiency. Successfully employed statistical techniques to analyze and represent results availing trends and projections for various projects allowing for more informed decision-making. Delivered actionable insights like route improvement plans that led to a 10% increase in project income. Show less

Data Quality Analyst

• May 2019 - Jul 2019

• Reviewed data sets for accuracy before releasing of data toproject supervisors.• Accurately and articulately detailed data issues and conveyedproblems and technical issues whilst working with projectsupervisors to come up with timely and effective responsesand solutions.• Proactively improved the quality of data through effectivecommunication, teamwork, and collaboration in implementingtest plans and scripts for various data quality processes.• Compiled and prepared comprehensive project assessmentreports.• Trained and led a team of 8 data analysts responsible forlarge data sets with strict turnaround time.• Addressed reporting and data related questions from the dataanalyst team. Show less

Data Analyst

• Jun 2018 - Jul 2019

Successfully utilized statistical techniques to interpret data, analyze results and produce comprehensivereports.• Evaluated complex data sets in order to identify and interpret trends and patterns.• Participated in training of team members to ensure increased worker efficiency and accuracy.• Maintained utmost confidentiality in handling information entrusted.

Market Researcher

• Feb 2015 - May 2018

• Directed recruitment/training/staff development through capacity building and training maximize productivity and revenue potential. • Successfully increased employee productivity by creating mobile-based data collection methods. • Successfully designed, deployed and managed surveys using KoBoToolbox and ODK. • Cultivated strong business relationships with customers to drive business developments. • Conducted farmer training and led focus group discussions. • Analyzed and interpreted data to identify patterns and solutions surveys and focus group transcripts. • Extracted qualitative and quantitative data from targeted market segments and then analyzed the data to provide management with information in a meaningful format on important industry trends. Show less

Field interviewer/Interpreter

• Mar 2018 - Mar 2018

•Successfully Conducted in-depth interviews and focus group discussions on financial inclusion and the relationship between financial access and intimate partner violence/GBV with employees of various tea estates and flower farms. •Explained survey objectives and procedures to interviewees and interpreted survey questions to help interviewees’ comprehension. Reviewed data obtained from interviews for completeness and accuracy allowing for comprehensive compilation of reports. • Identified and resolved inconsistencies in interviewees’ responses by means of appropriate questioning and explanation. • Compiled and prepared comprehensive reports on all interviews conducted ensuring interviewees’ responses are not lost in translation Show less

Accounts and Administration

• Jun 2013 - Jan 2015

•Prepared comprehensive weekly, monthly, and quarterly financial reports. • Conducted market surveys and analyzed market trends resulting in a 12% increase in monthly sales revenue. • Organized billing and invoice data ensuring efficient customer service. • Increased customer satisfaction by ensuring that all customer inquiries and complaints were effectively and timely addressed. • Implemented effective warehouse management systems reducing pilferage and storage losses. • Implemented effective fleet management systems that led to an increased supply route profitability of 36%. Show less