Jacob Drury
Software Engineer at Pulsar Informatics, Inc.- Claim this Profile
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Bio
Lelanya Zaunbrecher
It was a pleasure managing Jacob on the IT Support team for ASAP. The Tech support team was small, with numerous responsibilities that impacted all departments. When hired for support, I also wanted to provide a safe environment for Jacob to work on his skills in the hopes that he would be able to automate some of our manual tasks and streamline communication eventually. Jacob exceeded all my expectations and quickly became an indispensable asset to the team and organization. It didn't take long before his proficiency in programming apps was particularly impressive. This allowed us to automate tasks and streamline operations efficiently. Jacob did this while still fulfilling the responsibilities of his Tech Support Specialist role. Jacob has a long list of admirable qualities and skills. His reliability, responsibility, talent, and trustworthiness are matched only by his outstanding interpersonal skills and the genuine joy he brings to the workplace. Jacob takes ownership of tasks, completing them with precision and diligence, even in high-pressure situations. His attention to detail and problem-solving skills are also exceptional. Jacob patiently mentored team members providing valuable insights and guidance that greatly enriched their skills and capabilities. He routinely handled sensitive information, maintaining confidentiality, which continually fostered trust within the organization. Jacob also enjoys open communication and idea-sharing so creativity can thrive. Working alongside Jacob was an absolute delight. I genuinely cherished every moment and all the laughs. Jacob played a significant role in my professional growth, and for that, I am very grateful. Working closely with him on numerous automation projects was not only fun, but I learned a great deal. His infectious enthusiasm, positive energy, and remarkable sense of humor made even the most challenging days enjoyable. I thoroughly enjoyed watching Jacob blossom into an exceptionally talented engineer, and I look forward to seeing what he does next!
Lelanya Zaunbrecher
It was a pleasure managing Jacob on the IT Support team for ASAP. The Tech support team was small, with numerous responsibilities that impacted all departments. When hired for support, I also wanted to provide a safe environment for Jacob to work on his skills in the hopes that he would be able to automate some of our manual tasks and streamline communication eventually. Jacob exceeded all my expectations and quickly became an indispensable asset to the team and organization. It didn't take long before his proficiency in programming apps was particularly impressive. This allowed us to automate tasks and streamline operations efficiently. Jacob did this while still fulfilling the responsibilities of his Tech Support Specialist role. Jacob has a long list of admirable qualities and skills. His reliability, responsibility, talent, and trustworthiness are matched only by his outstanding interpersonal skills and the genuine joy he brings to the workplace. Jacob takes ownership of tasks, completing them with precision and diligence, even in high-pressure situations. His attention to detail and problem-solving skills are also exceptional. Jacob patiently mentored team members providing valuable insights and guidance that greatly enriched their skills and capabilities. He routinely handled sensitive information, maintaining confidentiality, which continually fostered trust within the organization. Jacob also enjoys open communication and idea-sharing so creativity can thrive. Working alongside Jacob was an absolute delight. I genuinely cherished every moment and all the laughs. Jacob played a significant role in my professional growth, and for that, I am very grateful. Working closely with him on numerous automation projects was not only fun, but I learned a great deal. His infectious enthusiasm, positive energy, and remarkable sense of humor made even the most challenging days enjoyable. I thoroughly enjoyed watching Jacob blossom into an exceptionally talented engineer, and I look forward to seeing what he does next!
Lelanya Zaunbrecher
It was a pleasure managing Jacob on the IT Support team for ASAP. The Tech support team was small, with numerous responsibilities that impacted all departments. When hired for support, I also wanted to provide a safe environment for Jacob to work on his skills in the hopes that he would be able to automate some of our manual tasks and streamline communication eventually. Jacob exceeded all my expectations and quickly became an indispensable asset to the team and organization. It didn't take long before his proficiency in programming apps was particularly impressive. This allowed us to automate tasks and streamline operations efficiently. Jacob did this while still fulfilling the responsibilities of his Tech Support Specialist role. Jacob has a long list of admirable qualities and skills. His reliability, responsibility, talent, and trustworthiness are matched only by his outstanding interpersonal skills and the genuine joy he brings to the workplace. Jacob takes ownership of tasks, completing them with precision and diligence, even in high-pressure situations. His attention to detail and problem-solving skills are also exceptional. Jacob patiently mentored team members providing valuable insights and guidance that greatly enriched their skills and capabilities. He routinely handled sensitive information, maintaining confidentiality, which continually fostered trust within the organization. Jacob also enjoys open communication and idea-sharing so creativity can thrive. Working alongside Jacob was an absolute delight. I genuinely cherished every moment and all the laughs. Jacob played a significant role in my professional growth, and for that, I am very grateful. Working closely with him on numerous automation projects was not only fun, but I learned a great deal. His infectious enthusiasm, positive energy, and remarkable sense of humor made even the most challenging days enjoyable. I thoroughly enjoyed watching Jacob blossom into an exceptionally talented engineer, and I look forward to seeing what he does next!
Lelanya Zaunbrecher
It was a pleasure managing Jacob on the IT Support team for ASAP. The Tech support team was small, with numerous responsibilities that impacted all departments. When hired for support, I also wanted to provide a safe environment for Jacob to work on his skills in the hopes that he would be able to automate some of our manual tasks and streamline communication eventually. Jacob exceeded all my expectations and quickly became an indispensable asset to the team and organization. It didn't take long before his proficiency in programming apps was particularly impressive. This allowed us to automate tasks and streamline operations efficiently. Jacob did this while still fulfilling the responsibilities of his Tech Support Specialist role. Jacob has a long list of admirable qualities and skills. His reliability, responsibility, talent, and trustworthiness are matched only by his outstanding interpersonal skills and the genuine joy he brings to the workplace. Jacob takes ownership of tasks, completing them with precision and diligence, even in high-pressure situations. His attention to detail and problem-solving skills are also exceptional. Jacob patiently mentored team members providing valuable insights and guidance that greatly enriched their skills and capabilities. He routinely handled sensitive information, maintaining confidentiality, which continually fostered trust within the organization. Jacob also enjoys open communication and idea-sharing so creativity can thrive. Working alongside Jacob was an absolute delight. I genuinely cherished every moment and all the laughs. Jacob played a significant role in my professional growth, and for that, I am very grateful. Working closely with him on numerous automation projects was not only fun, but I learned a great deal. His infectious enthusiasm, positive energy, and remarkable sense of humor made even the most challenging days enjoyable. I thoroughly enjoyed watching Jacob blossom into an exceptionally talented engineer, and I look forward to seeing what he does next!
Experience
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Pulsar Informatics, Inc.
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United States
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Software Development
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1 - 100 Employee
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Software Engineer
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Nov 2023 - Present
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Netchex
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United States
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Human Resources Services
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200 - 300 Employee
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Software Engineer
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Jan 2023 - Nov 2023
Backend Developer | .NET | Microservices As a Software Engineer on the Employee Lifecycle (ELC) team at Netchex, I played a pivotal role in maintaining and enhancing the on and off boarding features of the Netchex application. Here's an overview of my achievements and responsibilities: Achievements: - Orchestrated a successful migration from .NET Framework to scalable .NET 7 Microservice, ensuring enhanced performance and scalability. - Amplified automated test coverage by… Show more Backend Developer | .NET | Microservices As a Software Engineer on the Employee Lifecycle (ELC) team at Netchex, I played a pivotal role in maintaining and enhancing the on and off boarding features of the Netchex application. Here's an overview of my achievements and responsibilities: Achievements: - Orchestrated a successful migration from .NET Framework to scalable .NET 7 Microservice, ensuring enhanced performance and scalability. - Amplified automated test coverage by 50% in Netchex's task management software, integrating endpoint tests and adding unit tests for complex business logic. - Designed and implemented an automated onboarding task that streamlined the collection and import of Equal Employment Opportunity (EEO) information, simplifying processes for HR admins and reducing their workload. - Developed a global payroll setting, enabling companies to enforce pre-noting for direct deposit accounts efficiently. Secured a significant client worth $500,000 per year. - Elevated team efficiency by improving domain responsibilities mapping and documentation, ensuring clarity and alignment. - Spearheaded the containerization of microservices and UI projects using Docker, enhancing local development workflows and facilitating seamless deployment. Responsibilities: - Stay up to date with current industry trends to drive optimal design choices and deliver innovative solutions. - Proficient in Git and Azure/Azure DevOps, managing version control systems, repository pipelines, branches, and deployments. - Collaborate closely with product and service teams to promptly resolve client-facing issues and enhance user experiences. - Lead the design and implementation of new software features and services in collaboration with cross-functional teams. - Continuously improve development processes, including release management, testing standards, automation, and code quality. Show less Backend Developer | .NET | Microservices As a Software Engineer on the Employee Lifecycle (ELC) team at Netchex, I played a pivotal role in maintaining and enhancing the on and off boarding features of the Netchex application. Here's an overview of my achievements and responsibilities: Achievements: - Orchestrated a successful migration from .NET Framework to scalable .NET 7 Microservice, ensuring enhanced performance and scalability. - Amplified automated test coverage by… Show more Backend Developer | .NET | Microservices As a Software Engineer on the Employee Lifecycle (ELC) team at Netchex, I played a pivotal role in maintaining and enhancing the on and off boarding features of the Netchex application. Here's an overview of my achievements and responsibilities: Achievements: - Orchestrated a successful migration from .NET Framework to scalable .NET 7 Microservice, ensuring enhanced performance and scalability. - Amplified automated test coverage by 50% in Netchex's task management software, integrating endpoint tests and adding unit tests for complex business logic. - Designed and implemented an automated onboarding task that streamlined the collection and import of Equal Employment Opportunity (EEO) information, simplifying processes for HR admins and reducing their workload. - Developed a global payroll setting, enabling companies to enforce pre-noting for direct deposit accounts efficiently. Secured a significant client worth $500,000 per year. - Elevated team efficiency by improving domain responsibilities mapping and documentation, ensuring clarity and alignment. - Spearheaded the containerization of microservices and UI projects using Docker, enhancing local development workflows and facilitating seamless deployment. Responsibilities: - Stay up to date with current industry trends to drive optimal design choices and deliver innovative solutions. - Proficient in Git and Azure/Azure DevOps, managing version control systems, repository pipelines, branches, and deployments. - Collaborate closely with product and service teams to promptly resolve client-facing issues and enhance user experiences. - Lead the design and implementation of new software features and services in collaboration with cross-functional teams. - Continuously improve development processes, including release management, testing standards, automation, and code quality. Show less
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ASAP
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United States
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Software Development
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1 - 100 Employee
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Software Engineer
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Jun 2022 - Dec 2022
Automation | Cost Reduction | Enhanced User Experience As a Software Engineer at ASAP, I played a crucial role in developing innovative solutions and enhancing user experiences. Here's a description of my responsibilities and achievements: Achievements: - Led the design and implementation of a highly efficient system to automate pending orders, utilizing node.js, AWS Lambda, and Firebase Realtime Databases. - Successfully reduced staffing costs by $20k per month while… Show more Automation | Cost Reduction | Enhanced User Experience As a Software Engineer at ASAP, I played a crucial role in developing innovative solutions and enhancing user experiences. Here's a description of my responsibilities and achievements: Achievements: - Led the design and implementation of a highly efficient system to automate pending orders, utilizing node.js, AWS Lambda, and Firebase Realtime Databases. - Successfully reduced staffing costs by $20k per month while significantly improving the customer's experience. - Collaborated closely with cross-functional teams, including Product and Design, to rebrand the entire dashboard used by both restaurants and internal employees. Key Contributions: - Spearheaded the development of an automated pending order system, revolutionizing order processing and streamlining operations. - Leveraged technologies such as Node.js, AWS Lambda, and Firebase Realtime Databases to optimize performance, scalability, and real-time data updates. - Achieved substantial cost savings and operational efficiency by eliminating manual intervention and reducing staffing requirements. - Enhanced the user experience by collaborating closely with Product and Design teams, ensuring a seamless and visually appealing dashboard for restaurant and internal employees.
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Technical Support Engineer
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Mar 2021 - Jun 2022
Software Automation | Bug Tracking | Real-Time Support As a Technical Support Engineer at ASAP, I leveraged my technical expertise to provide efficient solutions and support to streamline processes across multiple departments. Here's an enhanced description of my responsibilities and achievements: Responsibilities: - Developed robust Slack bots using C# to automate and streamline processes, optimizing efficiency across various departments. - Utilized my software development… Show more Software Automation | Bug Tracking | Real-Time Support As a Technical Support Engineer at ASAP, I leveraged my technical expertise to provide efficient solutions and support to streamline processes across multiple departments. Here's an enhanced description of my responsibilities and achievements: Responsibilities: - Developed robust Slack bots using C# to automate and streamline processes, optimizing efficiency across various departments. - Utilized my software development skills to design and implement solutions that enhanced productivity and minimized manual efforts. - Collaborated closely with department stakeholders to understand their needs, translating them into effective bot functionalities. - Ensured seamless integration of Slack bots with existing systems, enabling smooth communication and data flow. - Assisted in identifying, reproducing, and reporting bugs to the engineering team, contributing to the continuous improvement of software quality. Achievements: - Created and deployed multiple Slack bots, significantly reducing manual tasks and saving time and costs. - Streamlined communication channels by implementing custom Slack integrations, enhancing collaboration. - Demonstrated problem-solving skills in addressing complex technical challenges and finding innovative solutions. Transferable Skills: - Proficient in C# programming language, developing robust and scalable solutions. - Experienced in software automation principles, utilizing bots to streamline processes. - Skilled in bug tracking and reporting, ensuring software quality.
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Customer Support Team Lead
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Oct 2020 - Mar 2021
Process Improvement | Efficient Task Execution | Leadership As a Customer Support Team Lead at ASAP, I managed and motivated a team of 12 agents while optimizing processes for enhanced performance. Highlights include: Achievements: - Implemented systems to improve overall team performance, boosting productivity and customer satisfaction. - Designed and executed efficient daily task schedules, ensuring timely completion of customer requests. - Oversaw team activities to… Show more Process Improvement | Efficient Task Execution | Leadership As a Customer Support Team Lead at ASAP, I managed and motivated a team of 12 agents while optimizing processes for enhanced performance. Highlights include: Achievements: - Implemented systems to improve overall team performance, boosting productivity and customer satisfaction. - Designed and executed efficient daily task schedules, ensuring timely completion of customer requests. - Oversaw team activities to ensure efficient handling of tasks and prompt resolution of customer inquiries. Transferable Skills: - Effective Leadership: Led and motivated a team, fostering collaboration and achieving team goals. - Process Improvement: Identified and implemented enhancements to optimize team performance. - Efficient Task Execution: Managed task schedules to ensure timely completion of customer requests.
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Customer Service Representative
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Jun 2020 - Oct 2020
Efficient Issue Resolution | Multitasking Expertise As a Customer Support Specialist at ASAP, I efficiently assisted customers, restaurants, and drivers with order issues while navigating unique challenges with speed and dexterity. Highlights include: Achievements: - Resolved customer, restaurant, and driver inquiries promptly and effectively, ensuring timely issue resolution. - Demonstrated multitasking expertise by efficiently managing multiple issues simultaneously across… Show more Efficient Issue Resolution | Multitasking Expertise As a Customer Support Specialist at ASAP, I efficiently assisted customers, restaurants, and drivers with order issues while navigating unique challenges with speed and dexterity. Highlights include: Achievements: - Resolved customer, restaurant, and driver inquiries promptly and effectively, ensuring timely issue resolution. - Demonstrated multitasking expertise by efficiently managing multiple issues simultaneously across various online applications.
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Education
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2018 - 2022
University of Louisiana at Lafayette
Bachelor of Science - BS, Computer Science
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