Jacob Winter
Operations Manager at Elite Casino Resorts LLC- Claim this Profile
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Bio
Credentials
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Fundamentals of Bitcoin and Crypto Certification
The Pomp Podcast, Hosted by Anthony "Pomp" PomplianoFeb, 2022- Sep, 2024
Experience
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Elite Casino Resorts LLC
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United States
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Gambling Facilities and Casinos
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1 - 100 Employee
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Operations Manager
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Jan 2022 - Present
Reporting directly to the General Manager and Assistant General Manager, I am responsible for administering policies, monitoring the gaming and resort areas and assuring compliance with regulatory requirements. I oversee and supervise casino resort personnel, handle problems on the casino floor as well as take care of customer complaints and promote great customer service and excellence in operation. As Operations Manager, I work closely with the Manager on Duty on weekend shifts as well as cover for the MOD when needed, sending regular shift reports to the upper management leadership team. I am instrumental to ensuring Elite Casino Resorts core pillars are being communicated from the top down including WOW guest service, great food, great entertainment, clean and well maintained facilities and treating employees as our greatest asset. I also assist in implementation of operational goals and monitor achievements of performance and profit objectives by taking ownership to ensure everything runs smoothly and efficiently. I administer excellent customer service and motivate my team to do the same by leading by example and having a regular presence on all three shifts. Show less
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Elite Casino Resorts Project Manager
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Jun 2019 - Present
• Work directly with CEO, CTO, COO, CFO, and CMO on business development opportunities including company sales, acquisitions, investments, casino expansions, sports book expansions, PR efforts and political engagements• Successfully launched ELITE Sportsbook - Colorado as the project lead coordinating with our internal team, our local casino partner, our technology partner and local regulators to ensure a smooth market entry • Work directly with our international sportsbook technology partner on product development and market expansion including KYC integration and testing, payment integration testing, promotion window and CAB approvals, colo contracting, geolocation compliance testing, and full product testing across three platforms in two jurisdictions• Point of contact for our five sportsbook skin partners, technology partner, risk management team, casino partner, three sister casinos and state regulators facilitating contractual obligations and providing effective business to business communication as well as internal communication through weekly meetings and email Show less
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ELITE Sportsbook Marketing Manager
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Oct 2019 - Apr 2022
• Work directly with the CMO to plan and execute marketing campaigns including a multi-state native app release campaign and a Colorado market entry campaign utilizing direct marketing, OOH, TV and Radio, digital, and social media advertising as well as e-mail marketing and boots on the ground player acquisition strategy• Plan, coordinate, and execute yearly and monthly promotional campaigns while managing the yearly marketing calendar with a focus on reactivating and acquiring players as well as lapsed and unfunded accounts• Manage two independent contractors; one in Colorado focused on member acquisition and B2B partnerships and the other in Iowa developing a weekly newsletter and video/social media content creation• Utilizing a smaller budget in an extremely fast paced and competitive industry through focused marketing efforts and target market digital/social advertising • Responsible for two weekly radio appearances, managing brand standards, promotional compliance, social media messaging, internal promotional communication, website and app content creation, and PPV event coordination Show less
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Marketing Administrator & Manager - Elite Travel Club
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Mar 2016 - Oct 2019
• Planned, developed, and implemented Elite Travel Club customer loyalty program from scratch including social media management and website design, creation, and updating • Worked with Marketing Department to achieve successful execution of direct mail, e-mail, internal advertising, new member accusation and trip selling marketing campaigns including proofing all marketing materials and coordinating with internal graphic designers• Coordinated with player development team when working with VIP’s in issuing comp, hosting trips, and providing memorable guest experiences • Audited and managed Resortnet Travel Dollar accumulation system ensuring proper and accurate player profiles as well as Travel Dollar accumulation based on play• Planned, promoted, and executed promotions and special events in order to increase customer engagement and active club participation Show less
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Co-Founder
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Mar 2019 - Present
• Co-Founded a 40 acre sustainable, organic homestead, farm and food distribution business • Started with 40 acres of bare pasture/timber and developed/designed all infrastructure including electricity, well, fiber optic internet, barn/shop, 900 ft road, septic, wood boiler, solar panels, and backup generator • Started multiple farm endeavors including bee keeping, orchard, natural prairie and oak tree planting, meat chickens, organic no-till market garden, and pumpkin patch • Currently working on building the brand and developing the website in order to increase sales and scale operations Show less
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Riverside Casino & Golf Resort®
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United States
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Gambling Facilities and Casinos
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100 - 200 Employee
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Public Relations Administrator
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Jan 2017 - Oct 2019
• Facilitated quarterly meetings with the Board of Director Contributions Committee and General Manager to distribute yearly budget towards local non-profit donation requests • Oversee yearly budget, record keeping, and presentation of donation requests on behalf of the Board of Directors as well as write and distribute press releases • Coordinate events, sponsorships, requests, meetings, and check presentation pictures with external non-profits in order to achieve successful utilization of Board of Director budget and direction Show less
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Group Sales Coordinator
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Jun 2014 - Mar 2016
• Utilized Delphi system to organize and coordinate external group events such as Holiday Parties, Corporate Meetings, Golf Tournaments, and Large Banquets• Provided quality business to business customer service while juggling multiple accounts and events utilizing time management and proper oral and written communication skills• Planned in-house events such as Employee Holiday Parties, VIP Golf Tournaments and Events, Jackpot Party, and Internal Meetings while communicating with multiple departments and providing exceptional internal guest service Show less
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Motor Coach Coordinator
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Apr 2013 - Mar 2016
• Greeted weekly tour buses welcoming new and returning guests• Converted paper file operations to electronic filing resulting in the ability to process more motor coaches per week• Analyzed motor coach play to focus on and increase direct sales tactics and marketing towards profitable groups resulting in 3 new successful shuttle routes and an increase in profitable overnight groups
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Resort Club Host
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May 2012 - Apr 2013
- Greeted weekly tour buses welcoming new and returning guests- Provided quality customer service to hundreds of patrons a day by handling customer questions, complaints, and problem solving- Added 20+ new customers a shift to the company database and managed 50+ returning patrons accounts ensuring customer satisfaction through rewards
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Marketing Intern
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May 2012 - Aug 2012
- Promoted and operated 2 car shows, 8 farmers markets, 5 slot tournaments, 2 concerts and a county fair booth in order to increase customer awareness and foot traffic - Assisted with monthly inventory of over 500 products and chose new products to sell- Informed hundreds of patrons a day about monthly promotions and drawings increasing average bet and frequency of visits
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Shaka Zulu Restaurant
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Restaurants
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Marketing Intern
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Jun 2011 - Aug 2011
- Created 3 databases of 70 potential customers, cold called 20 organizations and distributed marketing collateral resulting in a 300 person turn out and an increase in Sunday sales - Designed A-boards, POS literature, and promotional leaflets targeting new customers - Managed Facebook page for 3 restaurants answering customer complaints and holding Facebook contest giveaways to gain awareness and increase Facebook page “likes” - Planned and coordinated corporate events for 50-100 people bringing in thousands of dollars and networking to potential Holiday customers Show less
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Riverside Casino & Golf Resort
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United States
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Gambling Facilities and Casinos
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100 - 200 Employee
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Slot Attendant/Technician
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Jun 2010 - Aug 2010
• Monitored and fixed over 1000 different slot machines, hundreds per day, in order to maximize company revenue and keep operations running smoothly • Assessed customer interaction and provided customers with a luxurious experience through constant customer service including serving drinks, paying jack-pots, and answering questions • Monitored and fixed over 1000 different slot machines, hundreds per day, in order to maximize company revenue and keep operations running smoothly • Assessed customer interaction and provided customers with a luxurious experience through constant customer service including serving drinks, paying jack-pots, and answering questions
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Education
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2009 - 2012
Henry B. Tippie College of Business
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services -
2008 - 2012
University of Iowa
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services -
2008 - 2012
University of Iowa
B.B.A; B.B.A, Marketing; Management and Organizations
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