Jake W.

IT Infrastructure Engineer at SimpliSafe
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Boston

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LinkedIn User

Jake worked for me at Verkada for a year. His ability to solve complex problems at scale using code contributed to our success. He was able to break down technical issues and find programatic solutions. As a teammate, he was a mentor to others and helped them achieve success. I’d recommend Jake to any company looking for someone strong in coding and problem solving.

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Credentials

  • REST API
    HackerRank
    Feb, 2021
    - Nov, 2024
  • Bachelor of Science in Cyber Security & Computer Networking
    Champlain College
    May, 2020
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching (CCNA)
    Cisco
    Feb, 2020
    - Nov, 2024

Experience

  • SimpliSafe
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • IT Infrastructure Engineer
      • Apr 2023 - Present

  • Vicarious Surgical Inc.
    • United States
    • Medical Equipment Manufacturing
    • 100 - 200 Employee
    • DevOps Engineer
      • Nov 2021 - Apr 2023

  • Verkada
    • United States
    • Software Development
    • 700 & Above Employee
    • Technical Support Engineer
      • May 2020 - May 2021

      • Helped customers troubleshoot network, hardware, and software issues related to the Verkada platform. • Collaborated with Engineering and Product teams to test new products and features. • Developed public integrations in Python using Verkada's public API • Developed internal applications and libraries/modules in Python & GoLang to improve the efficiency of support • Screened bugs and worked with engineering to fix them. • Helped customers troubleshoot network, hardware, and software issues related to the Verkada platform. • Collaborated with Engineering and Product teams to test new products and features. • Developed public integrations in Python using Verkada's public API • Developed internal applications and libraries/modules in Python & GoLang to improve the efficiency of support • Screened bugs and worked with engineering to fix them.

  • The Leahy Center
    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • NOC Analyst
      • Jan 2020 - May 2020

      - Maintained an Office 365 environment for a client.- Managed, configured, and troubleshooted networks and infrastructure for clients.- Answered support requests from clients and remediated issues in a timely manner.

    • System Administrator
      • Aug 2019 - Jan 2020

      - Updated and maintained network infrastructures such as ESXI hosts, Windows, and Linux servers- Administered and troubleshot vSphere environment

  • Cisco Meraki
    • United States
    • Computer Networking Products
    • 700 & Above Employee
    • Network Support Intern
      • Jun 2019 - Aug 2019

      Troubleshooting cases that covered the entire Meraki product line, including wireless access points, security appliances, switches, and Systems Manager application. Researched and resolved issues reported by Meraki customers and partners. Troubleshooting cases that covered the entire Meraki product line, including wireless access points, security appliances, switches, and Systems Manager application. Researched and resolved issues reported by Meraki customers and partners.

  • Virtual, Inc.
    • United States
    • Business Consulting and Services
    • 100 - 200 Employee
    • IT Infrastructure Intern
      • May 2018 - Aug 2018

      Helped clients with platforms to provide technical solutions. Provided day to day 1st level technical support, by responding to incoming phone calls, emails, and tickets. Helped clients with platforms to provide technical solutions. Provided day to day 1st level technical support, by responding to incoming phone calls, emails, and tickets.

  • The Leahy Center
    • United States
    • Computer and Network Security
    • 1 - 100 Employee
    • Research Assistant
      • Jan 2018 - May 2018

      Improve teamwork and leadership skills Worked in a project based environment Improve teamwork and leadership skills Worked in a project based environment

  • Annmaries Catering
    • United States
    • Food and Beverage Services
    • Chef
      • May 2017 - Aug 2017

      Improved multi-tasking ability and working under stress Maintained a clean and highly organized food service space Improved multi-tasking ability and working under stress Maintained a clean and highly organized food service space

  • Rockport High School
    • United States
    • Primary and Secondary Education
    • 1 - 100 Employee
    • Help Desk Intern
      • Aug 2015 - May 2016

      Helped deploy new systems Maintained the network Provided technical support to administrators, teachers, and students Helped deploy new systems Maintained the network Provided technical support to administrators, teachers, and students

  • Shaw's Supermarkets
    • Retail Groceries
    • 700 & Above Employee
    • Cashier
      • Jun 2012 - May 2016

      Promoted from Bagger to Cashier in 2012 Assisted and worked with a diverse population of customers and fellow employees Promoted from Bagger to Cashier in 2012 Assisted and worked with a diverse population of customers and fellow employees

Education

  • Champlain College
    Bachelor's degree, Computer Networking & Cyber Security
    2016 - 2020
  • Rockport
    High School/Secondary Diplomas and Certificates
    2012 - 2016

Community

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