Application Support Specialist II

• Jan 2023 - Present

IT Systems Administrator

• Jan 2021 - Feb 2023

Configured and maintained printers, PCs, on-premises servers (physician and virtual), switches, VPN, and wireless access points. Administrated Microsoft 365 environment, including Exchange Online, Azure Active Directory, and Intune. Configured and maintained printers, PCs, on-premises servers (physician and virtual), switches, VPN, and wireless access points. Administrated Microsoft 365 environment, including Exchange Online, Azure Active Directory, and Intune.

Systems Support Specialist

• Sep 2020 - Dec 2020

Provided hardware and software support to 13 office locations and computer users throughout the organization. Acted as first line of support; analyzing, troubleshooting, and solving hardware and software problems. Assisted with organization hardware and software projects and maintained the domain and exchange e-mail accounts. Provided hardware and software support to 13 office locations and computer users throughout the organization. Acted as first line of support; analyzing, troubleshooting, and solving hardware and software problems. Assisted with organization hardware and software projects and maintained the domain and exchange e-mail accounts.

Junior System Administrator

• Jul 2019 - Sep 2020

Handled day to day IT operations and projects for 100+ users for the City of Converse Performed system and network administration for Windows, OSX, and Cisco systems Upgraded systems for high-level and regular users every 30 days Provided customer and network administration services such as passwords, electronic mail accounts, security and troubleshooting using established debugging procedures Resolved various technical problems ranging from PCs, hardware, software, network printers, LAN/WAN Leveraged knowledge of automation and scripting to improve efficiency across the city Show less

Personal Shopper

• Dec 2017 - Jul 2019

Support fulfillment and quality control of 50-80 online orders. Delivery of customer orders curbside, answering general inquiries of orders and technical inquiries of the service.

CAP Team 2 Supervisor

• Oct 2017 - Dec 2017

Supported team of 6-12 associates to efficiently receive and process inventory. Trained new hires in various departmental guidelines to reinforce OSHA compliance training. Assigned and monitored tasks aligned to team schedule. Received and processed high ticket inventory.

Inventory Management Specialist

• May 2015 - Oct 2017

Efficiently receive and process incoming retail products for entire store. Effectively manage product displays and assist with customer fulfillment to ensure satisfaction. Communicated inventory issues to management to reduce shrink.

Programming Intern

• Jan 2015 - May 2015

Researched, created, debugged, and successfully tested an Android app and an ASP.NET Web Form to replicate a time-clock. Researched, created, debugged, and successfully tested an Android app and an ASP.NET Web Form to replicate a time-clock.