Experience

VEIC

• United States
• Non-profit Organizations
• 200 - 300 Employee

• Helpesk Support Specialist

  • Mar 2018 - Present



Community Bank System, Inc.

• South Burlington VT

• Technical Support Specialist

  • May 2017 - Present

  Merchants Bank was acquired in May of 2017 by Community Bank. I was one of 2 IT staff that were retained through and after the merger of the two banks. I assisted in converting bank hardware from Merchants Bank to Community Bank. After the merger I became a Technical Support Specialist as which I provide technical support for the bank and it's branches in the New England region as well New York and Pennsylvania on a rotating basis. Merchants Bank was acquired in May of 2017 by Community Bank. I was one of 2 IT staff that were retained through and after the merger of the two banks. I assisted in converting bank hardware from Merchants Bank to Community Bank. After the merger I became a Technical Support Specialist as which I provide technical support for the bank and it's branches in the New England region as well New York and Pennsylvania on a rotating basis.



Merchants Bank

• United States
• Banking
• 100 - 200 Employee

• Desktop Support Technician

  • Mar 2016 - May 2017

  Responsible for on-site and remote technical support of the bank and all of its branches. Documented several processes and procedures for software installation, audit report generation, and program usage. Managed user enrollment and permissions in several third party service Responsible for on-site and remote technical support of the bank and all of its branches. Documented several processes and procedures for software installation, audit report generation, and program usage. Managed user enrollment and permissions in several third party service



Technical Connections

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Temp

  • Jan 2014 - Mar 2016

  Vermont Energy Investment Corporation - March 2014 to Present. Provided on site support for VEICs users. Created documentation and improvements to the imaging system as well as created new updated images for certain systems. Created documentation for a new remote support tool, replacing Logmein Central and saving the company a yearly subscription fee. Planned Parenthood of Northern New England - January 2014 to February 2014. Provided phone support for all the PPNE locations in northern New England. I also provided on location support for the PPNE central office in Burlington. Show less



IP Net Voice

• Colchester VT

• Linux Administrator

  • Oct 2012 - Nov 2013

  Personally responsible for several servers that provided supporting services for hosted VOIP system. Set up everything from Help Desk services to LDAP to Nagios Monitoring. Created the documentation for a Cisco/VMWare View lab used to teach how to implement VMWare View in a Cisco UCS environment. Personally responsible for several servers that provided supporting services for hosted VOIP system. Set up everything from Help Desk services to LDAP to Nagios Monitoring. Created the documentation for a Cisco/VMWare View lab used to teach how to implement VMWare View in a Cisco UCS environment.



Country Home Products

• United States
• Manufacturing
• 1 - 100 Employee

• Helpdesk/Technician

  • Mar 2012 - Oct 2012

  Repaired computers, tested new projects, and deployed new software to computers. After the resignation of our systems administrator I took on a few of his roles such as maintaining backups, as well as documenting terminations, software installs, and software maintenance tasks. I tried to just about anything I could get my hands on, such as maintaining switch ports, and even documenting the termination on our POTS punch blocks. Repaired computers, tested new projects, and deployed new software to computers. After the resignation of our systems administrator I took on a few of his roles such as maintaining backups, as well as documenting terminations, software installs, and software maintenance tasks. I tried to just about anything I could get my hands on, such as maintaining switch ports, and even documenting the termination on our POTS punch blocks.



Know Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technician

  • Jun 2011 - Aug 2011

  Developed a standardized form for risk assessments as well as a standard set of client facing documents. I also aided in the termination of Cat 6 cable and whatever else I could get my hands on. Developed a standardized form for risk assessments as well as a standard set of client facing documents. I also aided in the termination of Cat 6 cable and whatever else I could get my hands on.



Best Buy

• Retail
• 700 & Above Employee

• PC Home Office

  • Oct 2010 - Jan 2011

  Sold desktops, laptops, printers, and accessories. Sold desktops, laptops, printers, and accessories.