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Andrew Harrison

I had the privilege to manage Jacob Summers from when he started his IT career to where he is today as an IT Systems Engineer. Jacob's position as an IT Systems Engineer has him interacting, troubleshooting and efficiently resolving issues through an IT support desk. I saw Jacob really shine when he took over IT security responsibilities which includes securing the Microsoft 365, Azure AD, single sign one, and most importantly user identity. Jacob has continuously shown his professional curiosity by learning new skills, implementing new technologies, developing project plans, and creating new security processes. Jacob is hardworking, provides amazing customer service, cool-headed in all situations, excellent critical thinker and problem solver, and excels at every project or task he touches. Jacob is going to excel in any path he decides to take in life, I am honored to have been able to manage such an amazing talent.

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Credentials

  • Microsoft Certified: Azure Fundamentals
    Microsoft
    Jul, 2022
    - Sep, 2024
  • VMware Certified Associate - Digital Business Transformation Exam
    VMware
    Aug, 2018
    - Sep, 2024

Experience

    • United States
    • Automotive
    • 300 - 400 Employee
    • Information Technology Security Engineer
      • Nov 2021 - Present
    • United States
    • Software Development
    • 200 - 300 Employee
    • Azure Identity Access Engineer
      • Apr 2021 - Dec 2021
    • IT Systems Engineer
      • Mar 2020 - Apr 2021

    • IT Helpdesk Technician
      • Nov 2014 - Mar 2020

      Have set up several desktops, laptops and surface tablets. Well versed in dell and apple products. Can problem solve and learn and adapt quickly. Able to solve all problems within the helpdesk whether it be printers, account based problems, virus removal, account creation, etc. Proficient in Active Directory, Server utilization and cloud based softwares.

    • Project Assistant
      • Jun 2017 - Jul 2018

      Assisted implementing an Enterprise Resource Planning system within Salesforce. Developed part of the ERP system and trained users how to use the system efficiently.

Education

  • Kent State University
    Bachelor of Business Administration - BBA, Computer and Information Systems Security/Information Assurance
    2015 - 2019

Community

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