Experience

LaBelle Management

• Hospitality
• 1 - 100 Employee

• Front Desk Supervisor

  • May 2022 - Aug 2022

  Assist my team in operating front desk operations and provide guests with a memorable experience Answer phone calls for future, current, and past reservations to answer any questions that a guest may have. Run audits on third-party reservation websites to make sure the amount paid to them is correct for the resort. Walk around the property to fix any issues with rooms, hallways, or the beach behind the resort. Lead our team to make sure they are able to do their job in the best way they can. I had the ability for a weekend to be an acting manager for the property. During this weekend, I would be the point person for guest issues, room issues, and employee issues, and make sure the property was running smoothly. I made sure everyone on my team was able to continue to do their job to the best of their ability. Show less



Cedar Point Amusement Park

• United States
• Entertainment Providers
• 400 - 500 Employee

• Guest Services Internship

  • Jun 2020 - Aug 2020

  Implemented Cedar Fair’s cornerstones: Courtesy, Safety, cleanliness, service, and integrity Helped address guest issues and made sure they are content while in the park Implemented Cedar Fair’s cornerstones: Courtesy, Safety, cleanliness, service, and integrity Helped address guest issues and made sure they are content while in the park



The Walt Disney Company

• United States
• Entertainment Providers
• 700 & Above Employee

• Disney College Program (Bell Services Dispatcher)

  • May 2019 - Jan 2020

  As a bell services dispatcher, my role was to answer phone calls from guests at the resort and either send their luggage up with our bellmen or have our bellmen help assist in bringing their luggage down. I provided excellent service for every guest on the phone or in person. I performed the 4 keys of Disney every time I was onstage and backstage. I answered any question a guest may have had and if I didn't know the answer I would find out for them. From this internship, I learned how to handle many different guest situations. When you have an upset guest there's not a lot of time for you to sit there and think what to do, you have to move. The more a cast member sat there, the more frustrated the guest became. They don't want to complain but they are having a bad experience at the moment. The guest is paying to have a magical time at Disney. So a great skill to possess is problem-solving. You want to fix the problem even if it's something you don't normally do. For example, when a guest has a piece of their luggage missing and they came to me for the problem, even though it's not my duty to find it, I took it upon myself to find out where it went and get it to them. I didn't want to send them all over the place. I want their problem fixed so they can get back to having a great vacation. This internship opened me up to what the hospitality field is like. Working in a resort in Walt Disney World has only solidified that this is the degree I want to earn in college. I can't wait to make magic for more guests in the future. E-Portfolio of my time at Walt Disney World http://ferrisjacobeportfolio.weebly.com/ Show less