Experience

The Ohio State University College of Arts and Sciences
• United States
• Higher Education
• 100 - 200 Employee
• Information Technology Support Specialist

  • Dec 2021 - Present


Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• IT Conseltations and Graphic Designer

  • Jan 2010 - Present

  - Travel to clients residence and provide on site tech support - Build custom gaming computers - Consult with clients on parts needed to run games and various applications like Adobe Suite - Help companies with branding and creating a logo - Creating flyers and other hand outs for services and events - Creating personalized artwork based on clients' demands - Working quick and promptly to provide a 1-2 day turn around on commissions - Travel to clients residence and provide on site tech support - Build custom gaming computers - Consult with clients on parts needed to run games and various applications like Adobe Suite - Help companies with branding and creating a logo - Creating flyers and other hand outs for services and events - Creating personalized artwork based on clients' demands - Working quick and promptly to provide a 1-2 day turn around on commissions


The Ohio State University
• United States
• Higher Education
• 700 & Above Employee
• President's Office Systems Specialist A&P

  • Nov 2016 - Aug 2020


City of Gahanna

• United States
• Government Administration
• 100 - 200 Employee

• Technical Specialist

  • Mar 2016 - Nov 2016

  - Provide tech support for city of Gahanna - Manage Active Directory User accounts - Imaging, dispatching, and installing devices - Troubleshooting IMC and other Police Department software - Working on mobile Rockets and other police car devices - Creating reference guides for new and existing software and devices in the city - Deploying software updates and keeping all devices up to date - Installing/ training users to use IP phones - Give onsite/ offsite demonstrations on how to use new technology being brought to the city Show less



Epiphany Management Group

• Tier 1 Tech

  • Jun 2014 - Dec 2015

  Providing Tech support for the Gahanna Jefferson School district, which includes: Chapelfield Elementary High Point Elementary Goshen Lane Elementary Royal Manor Elementary Blacklick Elementary Lincoln Elementary Middle School West Middle Schoool South Middle School East Gahanna Lincoln High School At the schools we are responsible for: - network activity and connectivity - smartboard setup and configurations - projector setup and troubleshooting - managing over 4k devices ( desktops, laptops, printers, chrome books, ect...) - imaging, dispatching, and installing devices - roaming profile support across the school district - software updates / fixing problems with firewall - audio and speaker support/ installation in the classrooms Show less



Michelle Tuesday Music School

• United States
• Musicians
• 1 - 100 Employee

• Computer Lab Attendant

  • Apr 2011 - Jul 2013

  Maintain current software and install updates and new software as needed. Maintain operability of lab computers and security software. Assist clients in the use of software used in the teaching process. Provide troubleshooting when problems arise with the proper operation of the computer and its systems. Maintain current software and install updates and new software as needed. Maintain operability of lab computers and security software. Assist clients in the use of software used in the teaching process. Provide troubleshooting when problems arise with the proper operation of the computer and its systems.



Meijer Store

• United States
• Retail Groceries
• 1 - 100 Employee

• Floor customer service representative

  • Jan 2010 - Apr 2010

  Maintain the display of merchandise on shelves and assist customers in locating items throughout the general merchandising and lawn care sections of the store. Maintain the display of merchandise on shelves and assist customers in locating items throughout the general merchandising and lawn care sections of the store.



Gahanna-Jefferson Public Schools

• United States
• Education Management
• 1 - 100 Employee

• IT Technician

  • Apr 2009 - May 2009

  Worked with the technology department implementing and Installing new computer systems and programs throughout district schools. This position was an unpaid internship. Worked with the technology department implementing and Installing new computer systems and programs throughout district schools. This position was an unpaid internship.