Jacob Russell

SPOC Relationship Manager at ServiceMac, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Steubenville, Ohio, United States, US

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Bio

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Experience

  • ServiceMac, LLC
    • United States
    • Financial Services
    • 200 - 300 Employee
    • SPOC Relationship Manager
      • Jul 2022 - Present

      Acting as the customer facing advocate between the customer and our Loss Mitigation Group. I will manage a group of mortgage loans actively engaged with our Loss Mitigation department with the goal of maximizing the customer’s successful completion of their workout. The SPOC Relationship Manager operates according to Company’s Standard Operating Procedures and all Government and Investor regulations, as well as achieves all customer facing goals and objectives with a focus on quality of service and improving the customer experience, without causing unwarranted delays to process or defaults. Show less

  • LoanCare
    • United States
    • Financial Services
    • 700 & Above Employee
    • Loss Mitigation Closer
      • Sep 2021 - Jun 2022

    • Customer Solutions Specialist
      • Jul 2020 - Sep 2021

  • Advance America
    • United States
    • Financial Services
    • 700 & Above Employee
    • Assistant Manager
      • Oct 2019 - Jul 2020

  • Cricket Wireless
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Solutions Specialist
      • Nov 2018 - Oct 2019

Education

  • Weir High School
    High School Diploma

Community

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