Experience

Border Concepts, Inc

• United States
• Wholesale
• 1 - 100 Employee

• Inside Sales Supervisor

  • Oct 2020 - Present

  • Managed the day-to-day operations of Border Concept’s retail Inside Sales team• Collaborated with the supply team, distribution centers, manufacturing plant, and sales forces to drive productivity and profit• Multitasked constantly, balancing email, customer phone calls, in-person meetings, and ongoing projects• Provided support to Outside Sales Staff, helping them meet sales objectives by actively anticipating their needs• Created reports, policies, and procedures which lead to greater efficiency and productiveness among Inside Sales team members• Identified the gifts and passions of others, delegating tasks which suited their abilities

• Inside Sales Representative

  • Nov 2019 - Oct 2020

  • Assisted outside sales reps by managing client accounts and maintaining customer relationships• Was unafraid to cold call and chase after customers• Cultivated relationships with key decision makers in B2B sales relationships• Planned, organized, and monitored my work activities according to ascending order of priority• Developed possible solutions to problems before bringing them to my supervisor’s attention• Provided exceptional customer service to BCI's retailers, listening patiently to customer complaints before offering helpful and appealing solutions • Worked as a member of an integrated team with both the Inside and Outside Sales forces• Increased market share by upselling and encouraging customers to purchase from all of BCI's product lines• Maintained thorough product knowledge on BCI's ever-evolving retail catalog and the value BCI's products offer over the competition's• Kept ERP systems up-to-date, accurate, neat, and readily accessible• Engaged in yearly sales campaigns, encouraging customers to plan ahead and take advantage of seasonal discount programs• Consistently put the needs of others before my own, whether they were a customer, coworker, or supervisor• Developed strong working knowledge Microsoft Excel



WHITE HORSE ELECTRICAL LIMITED

• Australia
• Construction
• 1 - 100 Employee

• Assistant Electrician

  • May 2011 - Aug 2019

  • Learned the electrical trade• Performed service calls, assisted in renovations, and was involved in new construction projects, primarily in residential settings• Developed problem-solving skills when ready-made solutions failed• Worked as a team in an oftentimes loud and chaotic environment• Developed the ability to anticipate the needs of my superior• Gained the experience and know-how to complete ever more complex tasks on my own • Learned the electrical trade• Performed service calls, assisted in renovations, and was involved in new construction projects, primarily in residential settings• Developed problem-solving skills when ready-made solutions failed• Worked as a team in an oftentimes loud and chaotic environment• Developed the ability to anticipate the needs of my superior• Gained the experience and know-how to complete ever more complex tasks on my own



Grace Presbyterian Church

• Religious Institutions
• 100 - 200 Employee

• Pastoral Intern

  • Aug 2016 - Aug 2018

  • Preached every other month• Attended and observed leadership meetings• Lead in Worship, Small Group, and Sunday School settings• Met with, counseled, and mentored Christians and non-Christians within the church and local community• Engaged in outreach by welcoming new faces and showing hospitality• Created and taught Bible lessons for 3rd, 4th, and 5th graders• Aided the congregation through a year of transition after the Senior Pastor left by taking on increased responsibilities



RUF (Reformed University Fellowship)

• United States
• Religious Institutions
• 200 - 300 Employee

• Campus Ministry Intern

  • Jun 2014 - May 2016

  • Demonstrated resilience while working in a position that required fundraising for personal salary – telling a story, making an ask, and maintaining relationships with partners was a necessity• Succeeded in raising $3,500 monthly while nurturing partnerships with 75 donors • Strengthened communication skills by initiating conversations with college students on a daily basis• Developed emotional intelligence through working a highly relational job, often helping students with their challenges as well as make decisions about their future• Crafted small group discussions on Scripture and doctrine with application to students’ lives• Facilitated discussion during small groups• Trained and equipped students to lead their own small groups• Grafted students into a mutually encouraging community• Kept supporters updated on my work through regular emails, phone calls, and mail correspondence



Wofford College

• United States
• Higher Education
• 400 - 500 Employee

• Assistant to Dean of the Library

  • Jan 2013 - Jan 2014

  • Assisted with the installation of rotating art exhibits• Helped publicize events

• Circulation Assistant

  • Sep 2012 - Jan 2014

  • Charged and discharged library materials, interacted with patrons• Kept track of materials using coded systems and computer programs



Carolina Pool Management - Charlotte

• United States
• Recreational Facilities
• 1 - 100 Employee

• Assistant Manager

  • May 2008 - Aug 2010

  • Supervised the safety of children and adults in and around the pool• Organized the swim lesson program • Instructed children ages 3-8 in proper swim techniques and pool safety during 30-minute lessons• Managed other lifeguards on duty• Ensured bathrooms, poolside furniture, deck, and pool were clean and free of debris • Supervised the safety of children and adults in and around the pool• Organized the swim lesson program • Instructed children ages 3-8 in proper swim techniques and pool safety during 30-minute lessons• Managed other lifeguards on duty• Ensured bathrooms, poolside furniture, deck, and pool were clean and free of debris